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Hyundai Veracruz Headlight Questions

78 messages,  Last post on Sep 22, 2008 at 1:12 PM

You are in the Hyundai Veracruz Forum. Your Hosts are steve_ & tidester

What is this discussion about? Hyundai Veracruz, Lights, SUV


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#29 of 78
verecruz headlight by fernzy
Dec 28, 2007 (6:30 pm)
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I just bought a Hyundai Veracruz and the headlights were pointing too high and oncoming traffic didn't like them too much. I lowered them this evening and a couple screw turns( apx. 1 inch lower if you were 3 ft from a wall) now they are where they should be and I can see up the road with out blinding traffic. I did notice the Highbeam does move with the low beam, but for me in the hills of Pennsylvania, they are perfect I can say they saved my bumper last night from a Deer crossing the road. I will be looking into Silverstars for this new ride soon. I will say that I had silverstars in my past 2 cars and they really help at night. so if you feel your lights are too low try a set of those to give you the extra light you need I put them in my tacoma and wow what a difference.
#30 of 78
Re: How to adjust Veracruz headlights? [amastro1] by kpbhat
Jan 06, 2008 (9:51 am)
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Replying to: amastro1 (Dec 10, 2007 8:47 am)

Even I have had the same problem. Dealership do not seem to understand the problem. I have taken it down 4 times and each time they have readjusted the entire assembly causing iether the low beam to hit right below the vehicle or high beam acting as low beam OR low beam pointing correctly and high beam going up in the sky. There is a void that you can see between low beam and high beam.
 
Though every time i have specifically asked the dealer not to touch the low beam or the high beam they do not seem to understand. Yesterday I just got back from the dealer and my low beam is now back right in front of my front bumper and I had to drive back home after a party with the fog lamp. And I am fed up gong back to dealership for this purpose. Manual do not talk about the adjustment at all which is a shame.
 
I am glad that I looked at this posting which is useful and will try to do it myself as I have exhausted my options.
 
Hope Hyundai will change the factory setting as almost everyone seem to have this problem (if they are critical enough - i have seen many folks going on high beam without ever knowing that they are blinding the oncoming traffic - not a good sign).
#31 of 78
Re: Headlight safety issue [bigjimd2804] by kpbhat
Jan 06, 2008 (10:12 am)
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Replying to: bigjimd2804 (Dec 10, 2007 9:50 am)

Thanks for the useful information. However, when I try to register on the site, under the vehicles section, its not showing vericruz option. Can you please let me know how do i access the adjustments file?
#32 of 78
Headlight issues Hyundai knows- doesn't care by ehtpiney
Jan 15, 2008 (11:02 am)
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Well we met with the regional representative of HyundaiUSA at a local Atlantic City Hyundai Dealership about the headlight issue. He drives a Veracruz and has seen the distinct horiziontal line of light and dark in the field of vision. He says Hyundai is aware of this and the high beams being too high (lighting up the trees instead of the road) and the effect the low beams have with oncoming traffic. He said Hyundai has no intention of making any adjustments or issuing service bulletins on it. Hyundai's position is that the high intensity lights work differently from regular headlights and customers will just have to get use to it. Any changes that anyone makes to the way the lights function voids the warranty (ie: separating the high and low beams so they adjust individually. You can change the bulbs to after market but that's it. THEY WILL NOT ADDRESS THE ISSUE ANY FURTHER. Imagine that. Same answer I received about the online manual. "It doesnt work, that's the way it's suppose to work, get use to it".
#33 of 78
Re: Headlight issues Hyundai knows- doesn't care [ehtpiney] by kayaker723
Jan 15, 2008 (3:18 pm)
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Replying to: ehtpiney (Jan 15, 2008 11:02 am)

Sounds like a company that has no interest in advancing its product. Their money maker is the Sante Fe. Sounds like you have yourself an Edsel.
#34 of 78
Headlight Aiming Service Bulletin by oscar_gata
Jan 15, 2008 (5:25 pm)
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Replying to: ehtpiney (Jan 15, 2008 11:02 am)

Actually, there is a Technical Service Bulletin out regarding Head Lamp Aiming Adjustment for the Veracruz. It's number is 07-01-012. It might not solve all of your problems, but at least the lights won't shine in anyone's face.
 
Your meeting description made the regional guy seem like a jerk. Did you call Hyundai's 800 line and complain that the headlights don't aim correctly? If that didn't work, snail mail a letter to Hyundai's Service VP in Fountain Valley. My mother used to answer those sent to Savon Drug Stores' Sales VP, and if they were well written and full of details they got results. There's something about a boss's boss's boss asking someone to explain them self that straightens out stupid situations quickly.
#35 of 78
Re: Headlight Aiming Service Bulletin [oscar_gata] by ehtpiney
Jan 15, 2008 (6:09 pm)
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Replying to: oscar_gata (Jan 15, 2008 5:25 pm)

We followed protocol by first bringing the headlight issue to the service department's attention and indicating that it appears to be a common problem across all Veracruzes. They said that they could not duplicate the problem because it would have to be observed in the dark at night when they are closed. They set up an appointment with the district representative who confirmed the problem is common on ALL Veracruzes. Both the shop and the representative stated that there is no TSB on the problem and the rep said none would be issued. I checked hmaservice.com for the TSB you mentioned but there is no record found. We will be notifying Hyundai on how this played out for us, but we don't expect it to go away by our complaint alone. Thanks for the info. Reading through the posts above one can see how dangerous this can be. It's no fun dueling headlights with oncoming motorists, trying to look above or below that horizontal line, read signs the low beams won't illuminate, or looking at trees when were trying to watch out for obstructions on the road with the high beams. We find the car to be of good quality and love it, we just find it odd that Hyundai is aware of the problem and does not address it.
#36 of 78
Re: Headlight Aiming Service Bulletin [ehtpiney] by mdhutton
Jan 15, 2008 (8:17 pm)
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Replying to: ehtpiney (Jan 15, 2008 6:09 pm)

It's obviously a widespread issue. Hyundai would be wise to address it before it is mandated due to FTC / DOT / DOJ intervention. They think they have some bad pub now...
#37 of 78
Re: Headlight issues Hyundai knows- doesn't care [ehtpiney] by tbill4
Jan 17, 2008 (1:47 pm)
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Replying to: ehtpiney (Jan 15, 2008 11:02 am)

If, in fact, the attitude expressed by the regional Hyundai rep represents that of HyundaiUSA as a whole, perhaps it is time to submit complaints to NHTSA. I am very happy with my Veracruz otherwise and would prefer to give HyundaiUSA a chance to fix the problem on their own first. But it is a legitimate safety issue that needs to be fixed so it may be time to take our complaints to the next level.

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