Last post on May 24, 2013 at 6:19 AM
You are in the Buick Enclave
What is this discussion about?
Buick Enclave, Buick, Car Safety, SUV
#16 of 17 Re: Buick Enclave should be RECALLED for rolling! [mtndriver1]
Nov 28, 2012 (7:31 am)
Good morning mtndriver1,
I can certainly appreciate, given your description here, why you are concerned about the way that the vehicle will roll if stopped on an incline. I checked the manual and see that this is normal and is due to the torque converter designed to improve fuel economy and performance.
If you wanted for us to check into this to see if there is any thing we can do (although I cannot make any promises up front), please email us at socialmediagm.com with more information (including your name and contact information, the last 8 digits of your VIN and mileage, the name of your preferred dealership, and a brief recap of the situation).
Sarah, GM Customer Service
#17 of 17 Re: Buick Enclave should be RECALLED for rolling! [gmcustsvc]
May 24, 2013 (6:19 am)
I am in the market for a used car and test drove a 2009 buick enclave. My wife currently has an automatic SUV and myself I drive a manual car. I was driving the enclave during the test drive. While on a downslope the vehicle rolled forward while in reverse. This totally caught me by surprise. I had to slam the brakes on and I immediately told the sales person there must be a maintenance issue with the enclave. I would never expect (therefore not "NORMAL" for most of us) this to happen with an automatic car. I understand that the torque converter is not set to provide enough torque to hold a slight incline.
This is NOT acceptable and very DANGEROUS. I am not sure if we will purchase the used vehicle as we would not want to injure someone or damage property with it. Driving with two feet is not acceptable as this is not a NORMAL way to drive an automatic car. If it were advertised as a semi-auto/manual vehicle then maybe people would accept the difference in driving experience.
This is kind of like saying would you accept a car that would turn right when your turn the stearing wheel to the left. Sure you may get accustom to it, but it is not NORMAL and can be dangerous to those that are not used to it or are not hyper aware of the differences. GM needs to fix this issues ASAP before some gets hurt.