Last post on Apr 22, 2009 at 9:50 AM
You are in the Subaru B9 Tribeca
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Subaru B9 Tribeca, SUV
#10 of 26 Re: Tribeca Subaru Extended "Gold Plus" Warranty [awd_envy]
Sep 29, 2007 (6:29 pm)
All I say is GOOD LUCK!!
I bought a new 2006 B9 Tribeca witht he extended 100k warranty. At 57k miles my passenger front ball joint collapsed after I had complained to the dealership of noise in the front-end 3 seperate times and they diagnosed and scheduled a sway bar bushing to be replaced. The ball joint should have been covered under the regular power train warrenty never mind the extended warranty.
Well, Subaru denied the claim saying that the ball joint could't have just broken and I must have had an accident. Even though I had pictures of the scene that I sent, there was no external damage from an impact, only damage to the ball joint and fender and bumper from the inside where the tire smashed into it after the ball joint broke and where the front end of the car collapsed on the fender as it slid to a stop in the dirt on the side of the road (fortunately I was only traveling 15 mph when my car stopped steering and went into the dirt). So, I'm left to fight legal battles over a $6k claim because my insurance won't cover it because I didn't have an accident.
Interesting that the service manager at the dealership agreed with me but the owner of the dealership pushed hard to have the claim denied by Subaru Warranty - something I've learned since that he's done numerous times.
Needless to say - I WILL NEVER BUY ANOTHER SUBARU!!
Just my personal experience.
#12 of 26 Re: Tribeca Subaru Extended "Gold Plus" Warranty [ateixeira]
Oct 01, 2007 (7:06 pm)
There may be missing things in this story.... Often times things are left out etc.
As Juice said, the dealer pushed for some reason to NOT have it claimed under warranty, and that's who I'd take issue with, not SOA themselves as the dealer has direct input on it.
#13 of 26 Re: Tribeca Subaru Extended "Gold Plus" Warranty [paisan]
Oct 03, 2007 (5:39 am)
Sorry about the cross posting - I just found this site and was unaware of the rule.
I think there's something with this owner too but I don't know how to proceed there. I am friends with the salesperson who sold me the car. She has since left the dealership but told me that she has seen this owner do this to several customers with warranty claims. She said he has a habit of petitioning SOA to deny the claim. The Service Mgr I am dealing with told me he agrees with me and in printing out my service history, pointed out several areas where I had complained of front end noise and problems and said "these should help you".
My question is, when SOA sides with the owner and denies the claim, who is now the problem; the owner or SOA? Also, is SOA denying this to try to stave off a big recall? Looking through these posts you see numerous occurances of front end noise being diagnosed as a sway bar but the repairs are NOT fixing the problem. Could it be the problem is bigger and SOA is trying to avoid dealing with it? Also, the ball joints in the Tribeca do not have a grease fitting so they cannot be properly inspected and lubed during maintenance appointments. How do you know there is no problem if you can't properly inspect the parts?
#14 of 26 Re: Tribeca Subaru Extended "Gold Plus" Warranty [elislord]
Oct 03, 2007 (2:54 pm)
Ball Joints haven't been greaseable or inspectable in most cars for the last 15+ years.
I own and race subarus, including heavy ones like the tribecca, and this is just a freaky flaw that took place. I've rarely if ever, seen this in the last ~9 years I've been working on subies. I've seen it happen, but all the cases were due to an impact with a curb, pothole, etc.
#15 of 26 ditch the dealer
Oct 08, 2007 (11:33 pm)
why would the owner try to deny a claim?? while the labor rate SOA pay them may not be the "list price" its not chicken feed either and I'm sure they aren't losing money doing warranty work. I'm on my 6th subaru and have had Subaru extended warranty work on 2 and SOA and the dealer have fixed things which clearly aren't even covered. the dealer is the problem here.
#16 of 26 Getting ext. warranty for Subaru Forrester 2006??
Jan 23, 2009 (11:03 am)
Hello fellow subaru car owners:
I am coming up on 36K miles on my subaru forrester and need everyone's input. I am wondering whether I should fork out the money to buy this extended warranty - either to 60K or 80K (with a $100 deduct). Is it worth it?? Should I get the Gold Plus one from the dealer (this one covers bumper to bumper).
What are your thoughts!!??
#17 of 26 Re: Getting ext. warranty for Subaru Forrester 2006?? [ajuliano]
Feb 02, 2009 (1:39 pm)
The warranty includes roadside assistance. If you don't already have that, that's a nice value-added to help justify it.
#19 of 26 Re: Getting ext. warranty for Subaru Forrester 2006?? [ateixeira]
Apr 15, 2009 (7:29 am)
How good is this roadside assistance? Response time, etc. etc.. What network provides this service and what is the coverage like? Are rural areas covered?
There appears to only be a $100 allowance for towing. That doesn't seem like much compare to AAA.
As for the warranty part, I never had any problems between the end of the factory warranty and 100K miles that the Gold Plus would cover on either of my two previous Subies.
I actually said ok to the Gold Plus 6/60 plan yesterday on a used '06 Impreza still under factory warranty in order to lock in a discounted price, but now I'm second guessing that decision. I have never done an extended warranty before based on cost and what is actually covered and what's not.
The discounted price was $932 with the $100 deduct.. My gut is telling me I won't break even and should cancel it.