Last post on Nov 15, 2013 at 4:44 PM
You are in the Infiniti QX56
What is this discussion about?
Infiniti QX56, Electrical, SUV
#137 of 148 Re: QX56 suspension = horrible ride [investments18]
Jun 08, 2013 (10:40 am)
I too have the same problem with my 2007 QX56 but I had a feeling that spending money would not help because its a technical design problem, the suspension is not
keeping up with the demand of the vehicle driving on certain rod conditions, and even when you drive a little sporty, it will not stay on the rod.I was looking in the owners manual if there were some kind of dial to choose the ride, like many other vehicles have, ( soft,medium, hard. ) but I couldn't find anything. I wonder if anybody has initiated some kind of formal complain to address this problem before some horrible accident happens. Please keep me posted on this problem and also if
infiniti peoples will address it.
#138 of 148 Unbelievably poor cust. service experience with unsafe 2011 QX56
Jun 13, 2013 (7:39 am)
First, let me say that this is our 5th Infiniti we have leased over the past 8 years or so, and 2nd QX56.
We have loved the brand, and the vehicles until now. Some of the other vehicles have had some minor electrical issues, but now we have had serious issues with no apparent recourse.
In February my wife's QX56 started having an issue where the gears seemed to disengage (which simulated stalling but the engine still ran) It was towed in, and was said to be repaired. Over the past few months, we had noticed a slight "grinding" noise which got so severe suddenly as to warrant it again being towed in. It was in the service department for 4 weeks awaiting parts from Japan, and when they finally arrived, we were then told it was fixed. It apparently was something with a "fuel jet", and we were told that Infiniti had recently issued a bulletin to its dealers about it. The service manager told us that he personally drove it several miles and that we were good to go.
We went to pick up the vehicle the next day, and didn't even drive off the lot before it started to shake and the gears disengaged. We took it back and they ran the codes which revealed a "multi-cylinder mis-fire"They again "fixed" it and we are now told that it was a faulty solenoid, but I am hesitant to trust them, despite being told that it has been test driven again.
I called the national customer service line (an oxymoron) and initiated a request for a repurchase.
We were informed today that the request has been denied, with no explanation or further recourse. I am hesitant to put my family in a vehicle which could effectively "stall" at any time, particularly, because they have apparently fixed it several times.
Suffice it to say, I am extremely frustrated and am now completely done with Infiniti. It is a shame because this QX 56 has less than a year left on the lease and as mentioned, I have up until now been very happy with the vehicles we have had.
Buyer beware !!!
#139 of 148 Re: Unbelievably poor cust. service experience with unsafe 2011 QX56 [emilindrac]
Jul 28, 2013 (11:21 pm)
I have had ongoing engine shut off issues with my 2011 qx56 and it started three mos after i purchased it. Service has always been excellent, even better than my husbands bmw service visits. i am curious if your issues were resolved with your vehicle? i leased two infiniti qx56 before purchasing the 2011 and this is the first one i have had any ongoing issues with. i also have contacted consumer affairs requesting a buy back and they have given me a ten day waiting period so the powers that be can discuss 'my' options. i have enjoyed the infiniti family for over ten years but i am pretty sure this will be my last vehicle with them. i hope it doesn't come down to getting a lemon lawyer involved but I'm never confident about any business doing the right thing these days. I would appreciate any info you can supply on this matter. thanks
#140 of 148 Re: 2004 infiniti q56 help!!! [elia3]
Aug 16, 2013 (8:06 am)
What was the resolution to the electrical problems with your vehicle? Mine is doing the same thing and has been in the shop for a week with no answer. Thanks
#141 of 148 Terrible Suspension / Sway / Skipping?!
Sep 14, 2013 (8:03 am)
This is the worst SUV driving experience you can imagine. Vehicle was fine up to about 15k miles. Then the suspension has seemed to become so loose that you no longer feel like you can control it on roads with any type of offset in the pavement or small bumps. On the highway if you hit a bump, you are lucky if you don't go into the next lane and hit the car next to you especially if it's a bump on the curve in the road.
Dealership refuses to acknowledge the issue.
Infiniti Consumer Affairs directs you back to dealership
Dealership says the 'driving experience' is Normal!?
I don't think any SUV where the backend skips sideways on the road is normal. Wish I had my Lexus GX470 back. Would never consider buying an Infiniti again. I'm not stuck with a terrible SUV with 20k miles on it. I think I'll trade it in.. assuming the dealer buying it keeps it on a perfect road.
#142 of 148 Re: Terrible Suspension / Sway / Skipping?! [ajs1234]
Oct 23, 2013 (7:02 pm)
I own a 2008 QX with 82K and have no issues. Only the TPM sensors: 3 of the 4 need to replaced! She's a bit thirsty too! The vehicle is superb otherwise. The ride is great.
Since you had a decent ride early on, the issue must be some sort of defective PART. My guess is it has to do with the automatic suspension leveling. There are many components that must work together for this system to function as designed and possibly one of these is out of order on your vehicle. The descriptions from you and others lead me to theorize that the air-ride is either over or under-inflated. Ask your dealer to focus on this system with respect to your problem and let us know.
#143 of 148 TPM sensors / NAV Upgrade
Oct 23, 2013 (7:07 pm)
2008 QX - with 82K. Love it - none of the aforementioned problems on this site am I having - fortunately
I do however have 3 of 4 TPM sensors out. Read that this can be somewhat costly to fix. I will need new tires soon, (thinking Costco), any suggestions?
I could also use an updated navigation (disc?); many new roads in my area are not avail on the 08 version. Thanks
#144 of 148 Re: 2004 infiniti q56 help!!! [elia3]
Oct 28, 2013 (1:02 pm)
How did you resolve this issue. I myself am having the same issue. Email me or post if possible. Thanks Hrach05yahoo.com
#146 of 148 Re: TPM sensors / NAV Upgrade [roblahdah]
Nov 02, 2013 (4:11 pm)
I have a 2008 infiniti QX56 with about 60,000 miles and I do have the suspension problems with it, I replaced the front shocks with some kyb's and it did show some increase in ride and handling especially around corners and uneven pavement. but it seems to be deteriorating gradually. so the next thing I might tackle is the rear suspension which seems to be very complicated. im way out of any warranty so this job might cost me an arm and a leg. However the issue with your TPMS is not as costly as you might think if you go the rout I did. I replaced all 4 of mine since 2 of them stopped working, I did some research and found that the normal lifespan of the batteries in the TPMS is just about 4 to 5 years. anyway I ordered my TPMS form amazon and got them at $35.00 each with free shipping, paid $40.00 to install them and programmed them myself using a paperclip. yea a paperclip there are links on some other site that shows exactly how to if you want I can look it up and post it. its a matter of inflating each tire at a specific pressure and finding a connector under the drivers side dash, inserting a wire or pin, tapping it a set number of times after turning on the ignition and driving for about half a mile at 20 to 30 miles an hour. It actually worked. saved me about 8 to 900 dollars at the dealer.