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Jetta interior panel problems

4 messages,  Last post on Sep 09, 2007 at 6:48 AM

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#1 of 4 Jetta interior panel problems by nbradley Sep 08, 2007 (5:48 pm)
i am on a lease of an 06 jetta. the surface of the buttons on the cd player has swollen-looks like burnt- and can be peeled off by the softest touch. no liquid, cigarette or anything burning or any other deteriorating agent has come into contact. i was hesitating to touch the damaged buttons but i did and it looks bad. does anyone know how can i get it fixed, if vw will charge me for the whole stereo system and generally what costs should i expect? thanks in advance Replies to this message: jeffyscott (Sep 08, 2007 7:10 pm) nbradley (Sep 08, 2007 7:42 pm) jeffyscott (Sep 09, 2007 6:48 am)
#2 of 4 Re: Jetta interior panel problems [nbradley] by jeffyscott Sep 08, 2007 (7:10 pm)
Replying to: nbradley (Sep 08, 2007 5:48 pm) I think that is maybe the soft touch coating peeling off. That is what makes the "soft touch" plastics that are supposed to be so much more desirable than hard plastic.   Why would you be charged? It is still under warranty, right? Replies to this message: nbradley (Sep 08, 2007 7:42 pm) jeffyscott (Sep 09, 2007 6:48 am)
#3 of 4 Re: Jetta interior panel problems [jeffyscott] by nbradley Sep 08, 2007 (7:42 pm)
Replying to: jeffyscott (Sep 08, 2007 7:10 pm) it is under warranty but i don't know if it would cover it since everything works fine. it's just a surface thing that makes it look bad. how can the dealer admit the low quality of the thing and not charge me lets say for burning/scratching it?   thanks again Replies to this message: jeffyscott (Sep 09, 2007 6:48 am)
#4 of 4 Re: Jetta interior panel problems [nbradley] by jeffyscott Sep 09, 2007 (6:48 am)
Replying to: nbradley (Sep 08, 2007 7:42 pm) I guess they could try to claim it is abuse, but if the truth is all you did is use it normally and the coating is failing, I would hope that it would be covered by the warranty. So that should, I think, be at least the first step, go to the dealer with the problem and see what happens.

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