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Hyundai Entourage Steering

9 messages,  Last post on Mar 08, 2008 at 6:36 PM

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What is this discussion about? Hyundai Entourage, Car Safety, Steering, Van

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#1 of 9 Steering locks up by rob22315 Sep 06, 2007 (4:52 pm)
I believe this is a fluke and not a chronic problem but my Entourage is getting a new steering mechanism between the steering wheel and the power steering rack. At least, that's how the dealer service person described it. The steering would hit an increase in turning force at about 1/4 to 1/2 turn in either direction and would occasionally lock up for 1-2 sec as if the pump stopped working.   The dealer folks have been very helpful and motivated to fix this since it is a safety item. I should have it back on Monday. RG
#2 of 9 Not fixed yet by rob22315 Sep 14, 2007 (9:41 pm)
Been back twice and will likely go back tomorrow. I've already call Hyundai corporate. Will post more when this gets resolved. So far, everyone has been very helpful and professional.   RG
#3 of 9 Seems to be fixed by rob22315 Sep 26, 2007 (2:05 am)
Finally got it back from the dealer yesterday. They replaced the remaining power steering components (hoses, pump) and put in Valvoline synthetic power steering fluid. All appears to be well - no bumps, no hitches, no freezes, no loss of pressure. The mechanic said he went to the synthetic fluid because there was a slight noise from the pump at the ends of the steering travel, the synthetic got rid of it. (FYI, it is normal for there to be a small amount of noise at the end of the power steering travel.) Unless I post again, consider this one fixed.   RG
#4 of 9 Not quite fixed yet by rob22315 Oct 06, 2007 (3:37 pm)
There seems to be a leak somewhere around the new steering pump. It has been acting up for a couple of days - small changes in pressure, funny sounds. I discovered today that the reservoir had almost no fluid in it. It is going back on Monday. SIGH   RG Replies to this message: volvista (Oct 25, 2007 5:44 pm)
#5 of 9 Re: Not quite fixed yet [rob22315] by volvista Oct 25, 2007 (5:44 pm)
Replying to: rob22315 (Oct 06, 2007 3:37 pm) My 2007 Limited Entourage had the same problem. I purchased it on Sept 8th, 2007. The first service which was done to fix the issue was a re-alignment.(9/23) (And of course someone rear-ended my car as I was on the way to drop it off.) After getting it back from the auto body shop(10/11)..within 20 minutes the "fixed" power steering problem re-occured. I turned my car in to the dealership to be repaired this past weekend (10/21) and now they are going to have to put a whole new power steering rack (due to malfunctioning valves in it's current ps rack) into the car and realign it again.(no part available in the US estimated fix date 11/2) I hope this will fix the problem. Other problem with the car malfunctioning power sliding door on passenger side which began happening this past weekend. (not a result of fender bender)After six weeks I have driven my car maybe 20 days.
#6 of 9 Another update by rob22315 Oct 26, 2007 (6:12 am)
The dealer has replaced every major hydraulic component in the steering now - four visits total. Since this qualifies as a 'lemon' under VA law, we're going to arbitration.   There is a fix for the sliding door problem. The techs put a piece of vacuum tubing into the door frame to keep the doors from sliding too far forward. When the doors travel too far forward, they don't latch properly. I'm guessing this is because the rubber stops compress over time. I had it done on the passenger side and the fix seems to work. The tech who did the repair explained this to me but didn't say exactly where he put the tubing. I looked and couldn't find it - otherwise you could probably do it yourself.   RG Replies to this message: volvista (Nov 01, 2007 1:23 pm) rob22315 (Mar 08, 2008 6:36 pm)
#7 of 9 Re: Another update [rob22315] by volvista Nov 01, 2007 (1:23 pm)
Replying to: rob22315 (Oct 26, 2007 6:12 am) My steering problem has not been fixed yet. waiting for a part....perhaps it will be fixed by Nov 9th. Only 7 more days after that for the Hyundai to be considered a lemon by OR law. Service and sales departments are both frustratingly incompetent.
#8 of 9 Re: Another update [rob22315] - final update by rob22315 Mar 08, 2008 (6:36 pm)
Replying to: rob22315 (Oct 26, 2007 6:12 am) Finished today - Hyundai took the 2007 back after arbitration with the BBB and replaced it with a 2008. Under VA law, they can ask for compensation for mileage on the vehicle at 1/2 the rate set accepted by Fed Gov (I think it's the same as 1/2 of what the gov pays for POV travel) minus our time to/from the repair shop. In the end, it cost us $485 to get a new vehicle. We're happy with the arrangement and hope the new one doesn't have any major issues.

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