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Toyota Sienna, Car Warranties, Van
#117 of 169 Extended warranty questions.
Jul 24, 2010 (5:34 pm)
Hello Everyone, Two days age I bought a new 2011 Sienna LE. Today I discovered this forum. I wish these events had occurred in reverse order as I would have learned a lot that would have helped me in my purchase. But - that's the way it goes. Excellent forum with good questions and cogent answers. I'm especially interested in the discussion about extended warranties. I bought a Platinum Plan (8yrs. - 75,000 mi.) for $1000. The dealer said it was marked down from his usual price of $2000. But now that I see the plan from Midwest Toyota (8yrs.,100,000 mi.,and $709) I'm considering switching plans but have some questions. Where is Midwest Toyota and how do I contact them? Who do I contact? Somewhere in the forum I thought I read that it's best to buy the Plan from the dealer you bought the car from - true? Thank you for your consideration. John.
#118 of 169 Extended warranty lies
Sep 21, 2010 (11:24 am)
Hello Everyone, thanks for this forum, and we have decided to cancel the extended warranty.
The dealer sold us 5 yr 80k for $1495. We bought it on $200 costco membership discount if we purchased the same day as the car (2011 Sienna). This is the first lie, as we later found out this price with discount is already $200+ higher than the Toyota's suggested retail price.
The dealer told us we have 30 days to cancel it. This is the second lie. We called Toyota Financial Services and were told that we will have 60 days (in CA) to cancel it once the dealer has submitted into the Toyota's system. Guess what, the dealer has not yet submitted the application when we called. We have plenty of time to cancel it.
Then we called the dealer and told them other Toyota authorized dealers offer much lower price. You already know what they told us: the dealers out of state could not sell you the warranty package reliably. This is the third lie. The Toyota Financial Service told us that we can purchase warranty package from any Toyota dealer, we should shop around, and as long as we purchase it before 3 year and/or 36k miles. Call them for yourself.
Just want to share this to all of you, so you get prepared when you shop. We are glad we can cancel it before too late. We have bought the same "expensive" warranty before(did not discover forum like this one. sigh). Enjoy shopping.
#119 of 169 Certfied Platinum Plan
Oct 17, 2010 (3:42 am)
Thank you to everyone who posted info on this forum. I purchased a 2008 certified preowned Sienna on 10/15/10. We were offered the Platnium Extended warranty for $1250.00. I was not sure at the time of agreement whether we wanted this warranty so even though they made it seem like it was a decision that needed to be made at that moment you actually have until you pick up the vehicle. I stumbled upon this forum during my research and took a lot of the info and researched further. Something thatís not explained is that the coverage is pro-rated from the original date of purchase. Not your purchase date, the original ownerís date of purchase. My vehicle is a 2008, so since the coverage is for 7yrs 100,000miles three years of this has already been used. So I have coverage for 4yrs not 7 like they would have you think. This gives you more flexibility in the price. Also whoever said you have 40-50% play was absolutely correct. It was offered to me for 1250.00 and we paid 750.00. I shopped around. Thereís a lot of dealers that will give you quotes right on-line. I also contacted Toyota financial direct (# is 1-800-228-8559) to see if this was something you can do and they said you can buy coverage from any dealer (if itís pre-owned it must be purchased by pick up of the vehicle.) I got several quotes and they were a couple hundred less then what my dealer offered. So I went back to my Financial guy and didnít get specific and said everything we did and that we shopped around and also contacted Toyota (say this so they know you did your homework) And told him we got several other quotes and if he can come down to $750.00 we have a deal. He didnít even come back with a counter offer it kind of makes me feel like I should have gone for more. So like I said, donít get specific just do your homework and make it sound like you have. And youíll be good. Also a little info as to negotiating the sale price of your car. If you have small children bring them, and go near closing time to negotiate the sale. We got 3k off sticker 5k below book. Also got full value of our trade. We got a ridiculous deal Thanks to everyone on this forum !!!!
#120 of 169 Toyota Auto Care for Extra 2 Years
Oct 20, 2010 (9:01 pm)
I purchased extra 2 year of Toyota Auto Care when buying 2011 Sienna back in April. However, Toyota only mailed vouchers for the first 2 years. The customer rep told me the extra 2 years auto care is approved and the vouchers should be mailed out within 30 days. It has been more than 5 months and more than 4 phone calls since my first call. Of course, the answer is always the same - "It is approved and the vouchers should be mailed out within 30 days". They agent even knows that the vouchers are not mailed out yet. I do not know what Toyota is trying to do. However, my patience is running really thin right now. I guess Toyota think if they do not mail my vouchers in another 18 months, I probably will forget all about this purchase.
#121 of 169 Re: Toyota Auto Care for Extra 2 Years [anwang168]
Oct 21, 2010 (7:13 am)
Demand a refund and watch them speed up the process...ridiculous.
#122 of 169 Re: Toyota Auto Care for Extra 2 Years [ateixeira]
Oct 23, 2010 (10:05 am)
Thanks! I recieved the vouchers two days after I told Toyota Financial Service that I have filed complaints to CA Attorney General, DMV, and local BBB.
Of course, the TFS was trying to put all the blames on local dealer. They forgot that the vouchers were sent from TFS in FL and TFS received the order 6 months ago.
#123 of 169 Re: Toyota Auto Care for Extra 2 Years [anwang168]
Oct 25, 2010 (7:53 am)
There you go...good work.
#124 of 169 extended warranty for 2009 sienna xle
Nov 12, 2010 (10:49 am)
I bought a 2009 Sienna XLE with 36k miles a couple of days ago. Want to buy extended warranty, but the price quoted to me by financial manager was outrageous! 1yr/100K toyota platinum care 1981.00-seriously??? Is this price so high because the 3 yr/36K just ran out or are they trying to make major money off this??? Help!
#125 of 169 Re: extended warranty for 2009 sienna xle [kjenks]
Nov 13, 2010 (2:39 pm)
That's a rip off!!! Read my post above. I just bought a 2008 with 4yrs 60k extended warranty. It's based on the year and the mileage. If it's a true toyota warranty you should have 5yrs and 64k miles. and it's totaly negotiable. Mine after negotiations was $700.00. Good luck
#126 of 169 Extended Warranty in Florida
Nov 26, 2010 (11:44 am)
I just purchased a 2011 Sienna LE two weeks ago in Central Florida, and have not yet purchased any additional extended care coverage. I spoke with different Toyota Florida dealers after the purchase, all of whom stated that a purchase of the Toyota Care extended warranties (as provided directly by Toyota) are fixed by the State (of Florida), and are non-negotiable. Anyone have any experience with this in Florida?