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SUVs Hyundai Santa Fe Hyundai Santa Fe Towing Questions
163 messages, Last post on Sep 03, 2009 at 12:56 PM
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I bought a new Santa Fe, the option came with the Towing package. This included all the extra cooling and pre wiring. So I had my Towing Package installed today. And I found out that they dealer who installed my package says it did not come with the pre wiring. I grabbed my Invoice, it does state I had this option. Anyway, now I have this Kimshi Red wire running all the way up into my engine compartment and attached to the Fuse Box. Also I niticed the had ti use Electrical tape on the Red Wire at the rear bumper. I noticed the control box and they spliced a red wire there and ran it all the way up front. Used about 3 or 4 tie strips. I paid $1300.00 for a Touriung package and didnt ge the pre wiriung I thought I would get. Maybe they dealer ordered the wrong Towing Package, I see on the OEM Parts page for Hyundai they have 2 different types of kits, One for the Pre wiring, one for the non-pore wiring. Also I had the bug defflector installed. Wow, they didnt do that very well at all. Its not straight, and they mounted it in correctly. I have pictures. But what I am looking for is some good firepower to go back to the dealer with. I am wondering if anyone can shed any light on this Towing Package. Thanks Dennis |
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Replying to: 50mph (Aug 22, 2007 5:08 pm) If they added some kind of aftermarket job, you did not get what you paid for and I would first discuss it with the sales mgr, then if necessary Hyundai USA, then depending on your state, the AG's office if you do not get any where. I think they way you are describing the job, it might be fraud. That long red wire...where does it begin in the rear...the towing harness needs more than a single red wire even if added later. The factory PKG needs the special harness ($80)to attach to existing pigtails and then converted thru a small converter box)to the traditional 4 prong adapter...sounds like they ran a wire for a Trailer brake....more info or Pics plzWithout a braking kit, there should be no spliced wires. The Non prewired SF's would have the wiring harness spliced into the brake lights. I would also bring the poor workmanship on the bug deflector to the sale's manager's attention and insist that it be done correctly. Just MHO.
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Replying to: gizzer777 (Aug 23, 2007 5:56 am) The bottom line is I paid for an option, Pre Wiring and they didnt use them. So I have Black Electrical tape and a poor wiring job. The Control Box has become lose, the glue they used dripped on my Tail Pipe. I know its not you, I am just so upset that I didnt get the service I deserve. Its like yo mentioned, its like a aftermarket U-Haul Install. I guess all I can do is try and make the dealer correct the problems. Other thn my poor service, I love my Santa Fe. I think I try abother Hyundai dealer here for any more servicing.
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Replying to: 50mph (Aug 23, 2007 9:52 am) EDIT.....It just dawned on me that you have probably purchased the whole Hyundai hitch kit...I do not know the correct # for the kit with the harness above...so pick and choose what is below Just what wires did they splice into? BTW...I do not know if the prewire touring pkg is or is not wired for the trailer brake (Hyundai may have messed up that one) so I have no idea how they do that.....I am doubtful since my plug and play harness ends in a normal 4 prong trailer flat wire..I think there are special plugs for the brake kit though...do check first. What did they splice into anyway...the prewire or tail light? DEFINITELY NOT ACCEPTABLE...$1300 TOURING PKG AND THEN THAT MESS.... I would still lodge a formal complaint and see if you can get them to replace the harnesses where they put the black tape (OR WHATEVER THEY SPLICED INTO), remove the wrong harness and get you the correct one...do not think I would allow them to even install it from what you describe!!!! At Kragen or whatever, you can buy a cheap trailer wiring harness checker for under $10 if you need to. BTW THE ETRAILERS.COM AFTERMARKET HARNESS DOES NOT EVEN USE SPLICES...USES NEAT T-CONNECTORS AND COSTS ABOUT $35!!! I bought my drawtight hitch there and the plug and play harness from my dealer. the hitch was about $120 shipped and high quality!! The oem harness has crimp connectors that are used on SF's without the pre wiring (just like U-haul)...Black tape does not get it and I would be upset too. It really sounds like your dealer has no idea what's playing...the plug and play harness has been out a few months now. I would definitely find another dealer and use HyundaiUSA if need be Hint...those pigtails connectors have caps on them that you remove prior to snapping the CORRECT harness into them...it takes about 15 minutes to install the harness and most of that time is the routing of the loom and converter box that attaches up under the bumper area (actually on a strut type affair). Also on my harness a strong double sided tape is used to mount toe control box...NOT GLUE...glue near exhaust=bad news! AND IT MOUNTS TOWARDS THE CENTER OF THAT STRUT(BUMBER) NOT NEAR AN EXHAUST! THAT IS CLEAR IN THE INSTRUCTIONS! SAVE THOSE PICTURES AND TAKE MORE JUST IN CASE!Please keep us posted
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">I agree with what you said. On the Hyundai Parts site they list 2 types of towing packages. But I don't think this is my problem, they had my VIN#, I bought the vehicle there. So they may have installed the wiring kit that was for the non towing package. When I was there, in the service department, I mentioned I had the included towing prep package. He just relied with it isnt there. Even after bringing out my vehicle window sticker, showing it had listed the proper package, he just replied the same. Quantity Name SKU Each Total (USD) Non towing package:Hyundai Santa Fe 2007 Tow Hitch U8610-2B000 $373.35 $373.35 Pre-wired for towing package:Hyundai Santa Fe 2007 Tow Hitch U8610-2B100 $373.35 $373.35 I hope they will make this right. I am thinking they did drill in the rear somewhere. They applied some sort of silcone and when the did this, it dripped onto my Crome Exhaust tip. So it had this glue stick stuff all over it. Again I have pictures. I mat take the time to upload them here when I get home. I will even take a picture of the non used plugs that are in place. I would like to thank you for all your help. You brought so much information I needed and could not get from my dealer. Thanks
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Replying to: 50mph (Aug 23, 2007 12:22 pm) 
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Replying to: skierbri10 (Aug 23, 2007 1:53 pm) Get a file number after reporting the problems...they can be quite responsive when dealt with. I only hope things work out for you and the pleasure is mine! |
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Replying to: 50mph (Aug 22, 2007 5:08 pm) To my knowledge, ALL 2007 Santa Fes come with trailer pre-wiring. While it is advertised as being included with the Touring Package, I've heard on this forum from others who did not get the Touring Package that their vehicles were, in fact, pre-wired. You should look and see if the pre-wiring is there on yours. I bet it is. To check, get under your Santa just behind the rear wheel on the driver's side. Use a flashlight and look at the inside of the body panel. You should see two thick black plastic cables with funny plugs on them. That's the trailer pre-wiring that your dealer should have plugged into. My dealership didn't know anything about those connections when I went it to ask about trailer wiring. They tried to sell me a kit that required splicing. I had to show them the pre-wiring connectors and give them the part number for the wiring harness with the plugs for those connectors. And if you buy the entire trailering kit from the dealer, which it sounds like you did, the kit includes both the hitch and wiring harness. BUT THE HARNESS INCLUDED IN THAT KIT IS THE WRONG ONE! The harness included in the kit requires splicing. To get the plug-in harness, you need a different part number at a cost of $81. That's why most of us on this forum recommend NOT getting the dealer-installed tow hitch. Just buy a Hidden Hitch or other brand hitch for $150 or so, and buy the plug-in wiring harness from your dealer for $81. It sounds to me like your dealer just had the wrong wiring harness and was too lazy or cheap or stupid (or all three) to realize that they needed to get a different part. Step one for you, though, is to verify that the pre-wiring is in fact there. I bet it is.
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Replying to: kdahlquist (Aug 24, 2007 2:52 pm) |
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Replying to: kdahlquist (Aug 24, 2007 2:52 pm) Luckily, I have my plug and play harness from the dealer and drawtite hitch from etrailers so I am at least set up neatly (yes, i installed it myself too since it was so simple) |
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