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Mitsubishi Outlander Steering Stability and Suspension

117 messages,  Last post on Nov 15, 2009 at 5:03 PM

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What is this discussion about? Mitsubishi Outlander, Steering, SUV


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#54 of 117
Service Bulletin is out by pippin518
Jan 23, 2007 (10:35 am)
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I called my local dealer at the end of last week and my parts will be in this week to do the repairs to stop the knock. He said that Mitsu has issued a service bulletin to the dealers now and are going around and speaking w/ the service depts on the issue. So it is acknowledged by Mitsu now. Just FYI
#55 of 117
Re: Service Bulletin is out [pippin518] by goindimon
Jan 25, 2007 (10:19 am)
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Replying to: pippin518 (Jan 23, 2007 10:35 am)

Same issue here, had the car diagnosed yesterday and part will be in on Friday for repair. They said that they will be changing the hub bearing to fix the problem. They also mentioned to me that Mitsu is aware of these issues.
#56 of 117
Re: Front end knock - 07 Outlander [spaceman210] by evolander
Jan 26, 2007 (10:26 am)
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Replying to: spaceman210 (Dec 29, 2006 8:53 pm)

OK guys I meant to reply a few days ago when we got around to dropping off our Outlander. We made an appointment last week,dropped off the car,was given a complimentary rental for the day. I asked for someone to ride with me to see the complaint because the car doesn't always make the noise and I didnt want to find out that they "could not duplicate problem" which is a run-around Im fed up with (see below)regarding some dealerships. Anyhow they were kind enough to send the shop foreman along with me. I was able to show him the front end knock.
 
It appears these are actually quite reliable. They've been selling the 07 Outlanders for 3 months now,outselling 3 to 1 vs the old model,and everyone in the service departmen said ours was the first one in the shop for any problem.
 
So they contacted me within 5 hours,said they contacted Mitsubishi about the issue,ordered the parts and said they'd be in within a week. Got the trailer hitch installed at the same time,was pleased to find it came with the hitch,ball,protective covering as to not scratch the interior,and a nice pin with clip. All painted gloss black with a step built-in with grip tape to get to the roof and a plug.
 
I had the wind noise on the mirror,but they said they tried tucking the harness inside and ordered a new mirror just to be safe.
 
All in all I was happy with this experience. The last new vehicle we had that needed service was an 01 Civic and we must have brought that car in 10 times in the first year for a bunch of problems: leaking shocks,wandering ride,front suspension clunk very similar to the Outlander,just not as loud,hunting transmission that would refuse to shift,then suddenly upshift after you've already let off the gas,and a noisy power steering pump...oh yeah-the best one.. a seat that would suddenly slide on the tracks fully back and forth. I want to make a point right now that Honda never fixed a single issue. Well they sort of fixed the seat by simply bending the latches on it,it never worked right. They pretended they ordered parts but I found that they simply re-bent everything back. On top of that the jack failed and dropped the car onto it's brake rotor and crushed the subframe right behind that wheelwell. Honda customer service sent out an unbiased 3rd party investigator driving an S2000 (that he admittedly got an inside deal on (cue rolleyes) and was told without proof the jack was faulty we had nothing). Good job Honda,just lost a loyal customer (Bought 3 Hondas in a row)and all the recommendations I'd give them as a mechanic. A simple we're sorry and here's a free oil change would've sufficed-matter of principle.
  
Didnt want to turn this into an anti-Honda rant but I had to point out why Im so happy that this is the extent of the problem with our brand new high tech "has everything" Outlander.
#57 of 117
Re: Update [skinnypete] by kellenbence
Jan 29, 2007 (8:43 am)
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Replying to: skinnypete (Jan 09, 2007 6:37 am)

Well I just picked my car up on Saturday. Yes I heard that clunk also. one time slowing down from a faster speed. 2 more times pulling into my driveway....YUK....
#58 of 117
Re: Fix update [mucool] by mucool
Jan 29, 2007 (3:07 pm)
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Replying to: mucool (Jan 22, 2007 9:21 pm)

I wrote a letter to MMNA , as recommended by rcpax, and as rcpax indicated , I too got a follow up call within 4 days of my posting that letter. Have been assigned a case number, they have also talked to my dealership. So there is progress!! and Mitsubishi is sincerely paying attention and addressing the issues promptly, a pat on their back for that . It is a slightly different story with my dealership, who still are giving me a lukewarm response (or maybe I am reading in too much into it) but I have been asked to check back next week once they have the complete fix solution available from Mitsubishi. But I can live with that ! Looking forward to get the issues resolved. Will keep ya'll posted!
#59 of 117
Re: Service Bulletin is out [goindimon] by goindimon
Jan 31, 2007 (10:51 am)
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Replying to: goindimon (Jan 25, 2007 10:19 am)

Had the hub bearing replaced and the knuckle assembly, still get the knocking. Called the dealer and they said that they have parts on order and will be shipped in 2 weeks. If anyone has this issue, convince them to change both bearings/knuckles and not just one side. If there any consilation, they are going to detail, fill the tank and detail my other car for my troubles.
#60 of 117
Re: Fix update [mucool] by mucool
Feb 08, 2007 (9:05 pm)
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Replying to: mucool (Jan 29, 2007 3:07 pm)

I went to my dealership today. Had a good overall experience, was treated very nicely, the dealership had already ordered the parts. However , seems like the "clunking" noise that I thought was the front-end-knock issue , is "normal" ABS self check. I only have the issue when i start/restart the engine and back out making left/right turns (not on normal driving/turns etc).
 
 The service manager gave me a printed Tech Talk monthly issued by Mitsubishi
It had the following description for my clunking sound
GROUP 35 Service Brakes : ABS Pump Noise (Update): 2006-07 Eclipse, 2007 Eclipse Spyder and Outlander : ABS System Conducts a self-check to ensure it is functioning properly the first time the vehicle reaches approx 2.5 mph. During the self check, a "clunking" noise will be heard from the right front of the engine compartment. The noise only occurs the first time the vehicle is driven after the engine is started. It will not reoccur until the engine is restarted. This noise is a normal operation of the ABS System. Do not attempt to repair this condition.
 
However, my dealership still replaced the bearings etc as they had already ordered the parts. The replacement did not make any difference in the clunk sound though.
 
So that is the update from my side. Am happy with the way Mitsu customer care followed up with me couple of times over phone, and the quick resolution from my dealership (with a complimentary car wash and 27 point inspection).
#61 of 117
Re: Fix update [mucool] by rcpax
Feb 08, 2007 (10:12 pm)
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Replying to: mucool (Feb 08, 2007 9:05 pm)

I thought of that too before. But the way the manual described it, it's supposed to be a "whining" sound, and not "clunking", as what I've experienced in my Outlander.
 
For the ABS self check, see 07 Outlander manual p.3-104.
 
I was happy they replaced the bearings, because after that, I don't hear the clunking sound anymore when I turn. I guess the fact that the dealer said these are newly designed bearings they've installed, this alone would indicate the the steering clunk is a different issue.
 
But it was nice you've pointed this one out since new owners who don't have the true "clunk" issue might confuse it with the ABS self-check, especially now that we have several posts about this problem.
#62 of 117
Re: Fix update [mucool] by pauld37
Feb 09, 2007 (6:15 pm)
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Replying to: mucool (Feb 08, 2007 9:05 pm)

They are actually 2 front end noise issues. At a recent visit to the dealer, I was told the bearings are a known issue and that parts were ordered to repair. This noise occurs when you are turning the wheel sharply like when you parallel park.
 
When I asked about the second noise, they indicated that this was normal. This noise occurs after I put the car in gear and begin to drive.
#63 of 117
Re: Fix update [pauld37] by growwise
Feb 16, 2007 (9:32 am)
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Replying to: pauld37 (Feb 09, 2007 6:15 pm)

Will be picking up mine on monday. Keeping fingers crossed that I wont have this issue. I never had to take a new vehicle to a dealer for anything except for an oil change. Hope this wont be the first.

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