Last post on Nov 23, 2013 at 6:33 AM
You are in the Buick Enclave
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Buick Enclave, Transmission, SUV
#98 of 112 GM is not honoring Warranty
Aug 15, 2013 (7:34 am)
I have a 2008 Buick Enclave that I purchased in September of 2008, it has roughly 50,500 miles on it. This past weekend when driving out of town, the car began having issues switching gears at high speeds. It was happening more frequently the closer we got to our destination. When we arrived at our hotel my husband, suspecting a transmission issue, checked the transmission fluid. There was plenty of fluid, clearly a bright pink in color; however, there were metallic shavings in it.
We had to have the car towed to the closest dealership because after stopping the transmission would no longer go into reverse and we couldn’t get out of the parking spot. The dealership told us when they looked up our car in the GM database, it was out of warranty! That our car had gone into service in June of 2008!
We got a rental car and said we’d fax them our paperwork denoting the mileage at purchase and the purchase date. We did this and the dealership contacted GM on our behalf.
GM’s response? That we purchased a USED car and that they did not need to honor our purchase date!
The dealership when we purchased the vehicle, told us that the warranty would be good through 40,438 (438 is the number of miles on the car when we purchased it) or 100,438 (for the power train warranty) or 60 months, whichever comes first. So at this point we have reached neither date nor mileage according to our purchase documents and the agreements we signed. Does an agreement that GM has with the dealership from June supersede our agreement with the Dealership? Do we need to have our warranty repair work done at the dealership we purchased it from?
Either way this feels like a very shady way to get out of fixing something that should last for 100,000 miles or more. Very shady GM, very shady!
#99 of 112 Re: GM is not honoring Warranty [rjconsumer]
by kyfdx@Edmunds HOST
Aug 15, 2013 (12:46 pm)
I'd be more upset with your dealer, than GM..
They sold you a car that had already been reported as sold, and the warranty clock was ticking, yet never disclosed that to you.
Seems like a small thing, until now... I'd suggest to them in a kindly way, that they've perpetrated a fraud on you, and you expect them to stand up and make it right.
#100 of 112 Re: GM is not honoring Warranty [rjconsumer]
Aug 15, 2013 (12:56 pm)
I'm very sorry that you've experienced this, and it seems like there's been a lack of communication throughout this process. I'd love the opportunity to take a second look at your case and clarify any additional details. If you are interested can you please email me your name, VIN, contact info, and dealership? I look forward to hearing from you.
GM Customer Care
#101 of 112 Re: GM is not honoring Warranty [rjconsumer]
Aug 15, 2013 (1:57 pm)
While researching our own engine shifting problem, I've come across many different scenarios all with the same outcome of engines not shifting out of proper gears. If the dealers cannot replicate it because they can't take the car on long road trips or down winding hills then the only recourse is for all of us to file a complaint with the NHTSA or safercar.gov. Personally, I feel like this is an extremely dangerous situation as even hitting the brakes on our car failed to take the engine out of high rpm. The only thing that worked was shifting to neutral. After reading your story of the engine not going into reverse what happens if neutral doesn't work either? I'd hate to find out going 75 mph.
#102 of 112 So disappointed
Sep 15, 2013 (4:52 pm)
Probably sound like a broken record, but on my way home from work Thursday and on my way out of town for the birth of my grandson, my 2008 Enclave with just under 73K miles, RPM's started revving up super high when it needed to switch gears, then would finally slam into gear jerking the whole car. I was on a major interstate and terrified to say the least. I had complained to my dealer twice before that there was something wrong with the car when it shifts, but was pretty much blow-off both times so now here i am with a very expensive car sitting in my driveway waiting to be towed to the same dealer that blew me off when it was under warranty....how on earth can GM ignore so many complaints and issues with this car???If I have to replace the transmission, I really don't know where the money will come from...
#103 of 112 Re: Transmission failure [smokebox]
Sep 19, 2013 (5:14 pm)
I echo your comments. Same scenario here: 105,000 miles on a 2008 Enclave purchased new off the showroom floor; problems have included leaking sunroof (multiple service visits), steering issues where main front-end support assembly mounting bolts loosened and needed realignment and re-torqueing (with no valid explanation as to why this happened- this also required multiple service visits), and today the transmission fails! Now waiting on a "GM Certified" transmission to arrive at dealership.
When I inquired about the "GM Certified" vs. "New in Crate" transmission, I was told that the only option is a remanufactured transmission (GM Certified) and is warranted for 36months/100,000miles; a "New" transmission is not available but if it was available, it would only carry a warranty of 12 months/10,000 mile warranty because it would be classified as a new part. And, it would cost more than the certified unit. Does this make sense?
It is quite obvious that GM has a serious problem and long-term customers like me (8 new GM vehicles in the past 25 years) are very dissatisfied and for good reason. As a loyal GM customer, this is the proverbial end-of-the-road for me and GM.
#104 of 112 Re: So disappointed [nanax4]
Sep 21, 2013 (11:13 am)
I am so sorry to hear that you have had this experience with your Enclave. Have you spoken with a Customer care Agent yet? If not I would like to assist you. If you are interested ion my assistance could you please send me an email to socialmediagm.com and include a brief description of the problem and your VIN and current mileage. I will do whatever I can to assist you. I look forward to hearing from you. Congrats on the new grandson.
GM Customer Care
#105 of 112 Re: Enclave Transmission??? Problems [hpy2]
Sep 25, 2013 (11:32 am)
I purchased my 2008 Enclave new, and I love it, but I do NOT like the dealerships. They are dishonest to say the least.
I've had the same problem with the RPMs shooting up while stopped at a light, but dealership says they can't duplicate, so it's my problem.
Had two Schrader valves replaced for my AC, and they charged me $500! Should not have cost more than $200.
Now my rack and pinion steering is making noises AGAIN. It's been replaced twice (so they say), but this time they want $1200 from me because my extended warranty had expired 10 days before - outrageous! There's more, but I don't want to belabor this message.
Now that I'm reading these blogs, I am absolutely ready to get rid of this vehicle - love the vehicle, but I will NEVER buy another GM product.
#106 of 112 Buick Enclave - Transmission (wave plate) issues
Oct 12, 2013 (6:47 am)
2008 Buick Enclave - 71K miles
I too can relate to the Enclave owners with transmission issues. Monday the transmission seemed to be slipping, skipping then jerking into gear. I (a woman) brought it to the dealer 2 days later, I explained the transmission didn't seem to be working right. After inspection they told me it was an engine plate cover leaking oil issue and the "transmission was operating as designed". This didn't seem right, so brought to our local mechanic and was told it was a transmission issue. My husband brought it back to the Buick dealer and after again inspecting it, they confirmed this is likely a wave plate issue, a known defective part with a TSB (technical service bulletin) by Buick. A significant cost to fix.
Yesterday (4 days since we first noticed the problem) the transmission completely stopped working and the car will no longer drive.
The kicker is that we bought this from a GM dealer as a certified pre-owned vehicle in 2011. The car took original ownership July 30 2008 and therefore is out of warranty by 2-1/2 months. But it's near 30K miles under the warranty.
We've kept up with all work, most of which has been done through an authorized Buick dealer.
We feel this should be fully covered by GM. Before jumping to conclusions and posting our negative experience with GM, I wanted to give them the chance to handle the situation properly. Who do I contact for help with this?
#107 of 112 2008 Buick Enclave / Nothing but trouble
Oct 12, 2013 (11:41 am)
We've had our Enclave for a little over a year and it seems like every four months it needs a serious repair. First was a water pump. Next, brake booster and master cylinder. Today it got to take a ride on the back of a flatbed to the dealer. It needs a new transmission, steering gear and possible a power steering pump. I'm hoping all of this is covered under power train warranty or the extended warranty from Carmax. It's the first car that my wife has "loved", but I'm afraid it's future is not long with our family.