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Mercedes-Benz C-300 European Delivery

97 messages,  Last post on Aug 27, 2009 at 3:15 PM

You are in the Mercedes-Benz C-Class Forum. Your Hosts are pat & karens

What is this discussion about? Mercedes-Benz C-Class, Coupe, Hatchback, Sedan


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#58 of 97
Re: C-300 European Delivery Program (EDP) [rick92] by robr2
Jan 19, 2008 (5:25 pm)
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Replying to: rick92 (Jan 14, 2008 11:55 am)

Does it mean that the european standard is lower than the american standard?
 
No. What I'm saying is that a vehicle purchased through Euro Delivery would meet US safety and emissions standards. Your original post made it seem like if one purchased a vehicle through Euro Delivery, it would not be covered under the US warranty.
#59 of 97
Re: C-300 European Delivery Program (EDP) [robr2] by rick92
Jan 20, 2008 (4:31 pm)
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Replying to: robr2 (Jan 19, 2008 5:25 pm)

That is correct !!! If you go through EDP, some dealers in Europe will state that your factory plate does not entitle you to repairs while driving the vehicle in Europe. So it means.... watch out !!! If you car breaks down on a weekend or holiday or some other day when you cannot contact MBUSA in NJ or the factory, you are doomed, because you will have to pay out of your pocket expenses that should have been paid by Daimler AG / MB. It means towing, plus repairs plus hotel and don't think insurance is going to cover it. Wait until you speak to Mrs. Bender out of Germany (the person in charge of claims for AXA) and you will think that you have reached the twilight zone or the monster's house.- Oh.. my friends, you really don't know what's coming to you.
#60 of 97
Warranty on OSD by jrct9454
Jan 21, 2008 (6:31 am)
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I don't know where this is coming from, but you should have no problems at all getting the car worked on in the EU and having warranty items covered. You are not "doomed".
 
And incidentally, the likelihood of a "breakdown" at any time during the relatively short period of the typical OSD driving experience is extremely low.
 
All I know is that an very large number of US customers, including me, have had a superb experience with MB's OSD program. This sort of verbal arm-waving is unnecessary.
#61 of 97
Re: C-300 European Delivery Program [rick92] by mike02
Feb 02, 2008 (5:45 pm)
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Replying to: rick92 (Jan 16, 2008 6:46 pm)

Rick92,
I am picking my car March 3. I am wondering if European maps will be available at that date. Do you know whom I can speak to check this for sure? It seems that ladies in Montvale, NJ doesn't know that. Because if navigation will not be available from MB factory I will have to buy European maps card for my Garmin device ($299 expense). Thanks for the advise!
#62 of 97
Re: C-300 European Delivery Program [mike02] by rick92
Feb 03, 2008 (5:40 pm)
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Replying to: mike02 (Feb 02, 2008 5:45 pm)

Let me get back to the office on Monday and I will give you the numbers for the factory at Sindelfingen. Forget about the people at Montvale, NJ --- they are people with no sense of customer service. It looks like they hate working for a german company or something like that. They like to give everybody the runaround.-
#63 of 97
Re: C-300 European Delivery Program [rick92] by mike02
Feb 05, 2008 (11:49 am)
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Replying to: rick92 (Feb 03, 2008 5:40 pm)

Rick92:
I appreciate if you give me this number in Germany. I hope you can post it here. If not I can send you my e-mail address. Thanks!
#64 of 97
Re: C-300 European Delivery Program [rick92] by pat HOST
Feb 05, 2008 (12:40 pm)
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Replying to: rick92 (Feb 03, 2008 5:40 pm)

Because we can't verify them, we ask that you please do not post telephone numbers here, sorry.
#65 of 97
Re: C-300 European Delivery Program [pat] by mike02
Feb 05, 2008 (12:59 pm)
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Replying to: pat (Feb 05, 2008 12:40 pm)

Rick92:
I appreciate if you e-mail me the phone number to presidentvestaamerica.com
Thank you!
#66 of 97
Re: C-300 European Delivery Program [mike02] by rick92
Feb 06, 2008 (9:16 pm)
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Replying to: mike02 (Feb 05, 2008 12:59 pm)

sorry for the delay. I will send it tomorrow at your email.
#67 of 97
Re: C-300 European Delivery Program [rick92] by rick92
Feb 12, 2008 (2:25 pm)
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Replying to: rick92 (Feb 06, 2008 9:16 pm)

sent today..... sorry for the delay

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