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Smart Shopper Is the Auto Sales Profession for Me?
148 messages, Last post on Aug 24, 2009 at 6:44 PM
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Replying to: bolivar (Jan 17, 2009 6:44 pm) There are many that should not be in this kind of field, because they cannot handle themselves very well. In my experience, many salesmen I have worked with, they come across extremely fake, overly done and desperate. Although, last spring, I had a salesmen treat me very well. I took my time and he was very kind. I bought 2 cars off of him. In management, I would be extremely strict in hiring. The employees must be able to show superb customer service skills. Never, would I let a salesmen let anyone walk out on my showroom upset. My point is, you cannot stand the heat, get out of the kitchen. You are on the front line, you must show your best behavior, respect people. Because, remember, we all at some point been on the customers end, and know exactly how it feels. I have no sympathy when salesmen get offended when we are blunt about this. They created this bad reputation all on their own. My point also is, that I am sorry you run your business on a commission based system, that really as a customer is not my problem, or does it matter how you are paid. You have a problem with this, you need to talk to your boss or get a normal job. Dealers could eliminate this rep if they got rid of the commission, and went to salary. This is no way to do business without anyone getting their feelings hurt, also its all about the customer, but yet we often get the short end of the stick. We customers always come out last in the any sale! We drive off in our new car, you go, alright!!! $$$ However, I do not expect you to take a loss on the deal. Do not make me feel bad, or throw up in my face that you are getting nothing on the deal. Not my problem. You chose the job that you are in. If you deny me the deal, well, I'll get it from somewhere else. For me, I just want a clean and fair deal, not robbery. Though, dealers legally rob everyday! Well, legally? hmm... we won't go there... lol Wow I am on a role. It is exactly like this, I ordered from a restaurant, had it delivered, $2.00 delivery charge. Then, asked me if I wanted to put the tip on now or when the driver got to me?.... Well, I told him, I am sorry you do business that way, I gave him $1.00. This place is already getting $2.00 to deliver, sorry driver, but you need to tell them to give you the $2.00 for you driving it to me. This is not my problem. $2.00 for delivery, and yet you still want tip. It all comes down from a customers point of view, I am sorry you do business that way. The same as a dealership, You chose to be commissioned. You chose to work there. Not my problem. I am only saying all of this, because I have seen so many salesmen, that literally scream out desperate the minute I hit the dealer lot. Here is a $20 for some food, will you back off? haha... wow!! Garbage!  
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Replying to: bvdj84 (Jan 18, 2009 5:25 pm) Dealers put salespeople on commission because its the best way to motivate them to sell. Realtors sell on commission. Liquor sales, medical sales, equipment sales all commission. The people who sell advertising on this very website, commission. Salaries work for pencil pushers, not salespeople. Salespeople are more like artists than anything else. They work best on emotion. They need to know that the more they sell, the more they will make. If you get paid the same whether you sell 3 cars or 13 cars, where is your motivation to work harder? Ask a Realtor if they would like to work weekends for a salary. Heck, even lawyers work on commission.
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Replying to: volvomax (Jan 19, 2009 8:57 am) It really shouldn't be the customer's concern or problem what our commission is. When I work a deal I never bring my compensation into the equation to try and get the customer feeling sorry for me. I think that's pathetic, and as bad as begging.
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Replying to: boomchek (Jan 19, 2009 10:17 am) |
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Replying to: bvdj84 (Jan 18, 2009 5:25 pm) I'm so disgusted over your post that I'm almost at a loss for words. Do you have any idea how many salespeople are working in the U.S. right now? You are constantly surrounded by them and you choose this attitude to approach them with? And to top it all off. You tip the pizza delivery guy $1..... When salespeople see you leave, they are saying hooray because another cheapskate left their lot and hopefully they won't need to deal with them for awhile. You got some real class. |
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Replying to: bvdj84 (Jan 18, 2009 5:25 pm) I remember back in 1999 when I was a training mgr, I went and set up a booth at a job fair at a local college. A kid walks up to me thinking I was with Ford Motor Company. When I explained I was recruiting sales people he gave me a very snobbish attitude and explained he would never be a sales person, with his education he would start out at $45K a year. I replied, thats nice I had that made by the end of June. The guy stopped in his tracks and asked if I was serious. Ended up hiring him and he worked here for 5 years. He is a GSM some place in Florida now.
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Replying to: joel0622 (Jan 19, 2009 6:21 pm) Its really hard work to do work like that, but, the make it personal, and its not. How your paid really shouldn't be discussed.
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Replying to: bvdj84 (Jan 20, 2009 7:13 am) In the 80's. And the reputation has been kept there by people like you and a small percentage of salespeople that will always be in any profession. How your paid really shouldn't be discussed. Agreed. But you cutting $2 off a pizza delivery guys tip is just pathetic. You sound like a chooch and that comes back around.
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Replying to: joel0622 (Jan 19, 2009 6:21 pm) Plus I wouldn't hire him anyway... 
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Replying to: micosilver (Jan 20, 2009 11:46 am)  Do you mean your wife's friend's fiancee? Not that it matters but it threw me off. Anyways... A lot of people don't think you can make decent coin selling cars and although it may not be glamorous in some social circles, when you can drive a new fancy car every 6 months and bring home a fat paycheck, people will change their opinions. Besides people that look at me funny because of what I do for a living, is not someone I want to be friends with anyways. |
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