Last post on Nov 05, 2013 at 11:09 AM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Car Safety, SUV
#42 of 231 Nissan earns my confidence
Dec 13, 2008 (7:31 am)
My 2004 Nissan Murano driver's seat frame broke earlier this year under normal operating conditions. I wrote a letter to Nissan expressing my disappointment in the quality of their product and the tremendous expense to repair ($675-800), depending on the markup on the part. After some back and forth with a Nissan North America Customer Service Rep, they agreed to reimburse my repair expenses. I received the check in the mail yesterday. Though the experience was disappointing, the reimbursement earns my confidence in Nissan's commitment to customer satisfaction -- though you do have to ask for it.
#44 of 231 Re: Need welder to fix seat [sparkz08]
Dec 29, 2008 (5:51 pm)
hey sparkz, did you get yours resolved? I'm in the Philly area too & this just happened to me. Like everyone else, I'd rather not give Nissan $1K when a welder or some other clever person can fix for a nominal costs.
#46 of 231 Re: Need welder to fix seat [sparkz08]
Dec 30, 2008 (4:40 am)
Ah yeah, You have any good direct contacts you'd be willing to pass along?
#47 of 231 Drivers seat 05 Murano
Jan 06, 2009 (3:56 pm)
Bought this car from Carmax with approx 10,000 miles on it. Noticed that the drivers seat leaned slightly to the left...seemed a bit strange. At 20,000 miles, it seemed to be leaning a bit more. At approx 25,000 miles, the seat broke at freeway speed and flopped around dangerously; fortunate to have avoided a bad accident. I made a temporary block of 3 small 2x4s taped together and placed this under the left side and lowered the electric seat firmly onto the blocks....no problem as a solid interim fix. Took the car to Carmax who ordered a replacement seat support bracket. Had to leave the car for 2 days once the part arrived as it took the mechanics quite a bit of time. Carmax charged its warranty for in excess of $1,000 for the repair. I paid only the deductible of approx $50 that covered replacement of the seat bracket as well as an electric door lock that had also broken. I'm approx. 185 pounds; I had suspected that the former owner was a heavyweight...however from the many similar stories of other Murano owners, maybe obese drivers isn't the problem???
#48 of 231 Re: Drivers seat 05 Murano [leadsinger51]
Jan 07, 2009 (8:12 pm)
Leadsinger I don't think the weight of the driver should be an issue. Is that what Nissan is saying?
#49 of 231 Re: Fixed once, broke again! [shortguy]
Jan 07, 2009 (8:30 pm)
we should all file a conplaint. With this link shortguy possted.............
#50 of 231 Re: Seat problem is caused mostly by using wheel well for brace [jim4004]
Jan 12, 2009 (12:59 pm)
A very similar thing just happened to me. I contact the Nissan office to see if they would honor a goodwill to fix the problem and they declined. I contacted the National Safety Transportation division and put in an complaint there was about 30 more complaints there. She said if they get enough complaint it will demand a recall but the problem is people are not complaining to the right people. Please complain to:
http://www.safercar.gov/ or http://www-odi.nhtsa.dot.gov/. Please let's make them pay....
#51 of 231 Re: Seat problem is caused mostly by using wheel well for brace [jdt1227]
Jan 14, 2009 (1:22 pm)
I have posted a complaint with NHTSA on their web site a couple months back. Just spoke with Nissan directly and escalated to their zone rep who stated their 3 year 36,000 mile warranty is it - no goodwill if you are outside that. My dealer quoted over $700 for the part and $130 for labor. This is outrageous! How can they choose to help some people but not others? This looks like a lawsuit waiting to happen!