Last post on May 08, 2013 at 10:43 AM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Car Safety, SUV
#190 of 224 Re: Good News [drewster62]
Jun 15, 2011 (11:03 am)
Just joined the broken seat club on my 2006 Murano 119,400 miles on it. Wow, talk about a major surprise. I filed my complaint with Nissan today and we will see what happens. Am I missing something or is Cali'case number not posted? Anyways, I have recently owned the Altima and Xterra before purchasing the Murano. I hope they value the customer because I will certainly drop Nissan if they do not sack up behind this garbage design.
And drewster, thank you for posting your case number. I may have to use it !
#191 of 224 Re: Good News [seattlescott]
Jun 15, 2011 (12:06 pm)
I recall that Cali's post containing the Case # was removed because it contained personal contact information. My notes have it as Case # 7140374. Good luck.
#192 of 224 another one
Jun 17, 2011 (9:06 am)
Another addition to the seat nightmare of a 2005 Murano with 60k miles...
I first brought mine into my local shop who suggested I contact Nissan (thought was nice).
After I opened my file with corp I was told to go to a Nissan Service center for an estimate/diagnosis to escalate the case / start working with a regional specialist.
The service center told me there is a $118 diagnosis fee which wasn't communicated to me when filing the case . I refused to pay and left with the car. This time when I called back corp I wasn't so nice esp when they talk to you like they are an automated system. I am currently waiting to hear back from a "supervisor" since they were "all in a meeting" when I called. I am supposed to hear back from one in 4-8 hours.
Does anyone know the specific name of the bracket you can replace without getting an entire new track. I don't have much faith in Nissan customer service doing the right thing here.
If anyone has the right "formula" to get Nissan to take responsibility for their hazardous fault I would appreciate it.
#193 of 224 2005 Nissan Murano
Jun 20, 2011 (8:29 pm)
Drivers side seat bracket broken! Wow, it broke a couple of weeks ago and I just thought to look on here and see if this was "common". Can't believe this is not on a recall!
#194 of 224 Re: Good News [drewster62]
Jun 21, 2011 (3:52 pm)
Got Nissan to pay 50% of my bill too. Good luck to all. drewster, I am curious to what other problems you were starting to have. I love the car too but had B-1 catalytic converter fail me last fall and that was about $1,000.00 to fix ...thinking of dumping the car soon...
#195 of 224 Re: Good News [seattlescott]
Jun 21, 2011 (9:03 pm)
I refused to pay Nissan for the seat and they did not offer half either.
I had it welded at my brothers roofing shop.
As far as the Cat converter goes, My daughters VW Passat -2006 had that problem for which it broke off the turbo and melted the brake line. I called Volkswagen and emissions control warranty on the car is 8 years so they fixed and billed the manufacturer. I would hope Nissan had a similar warranty on emissions control items such as a Cat converter.
#196 of 224 Re: Good News [seattlescott]
Jun 22, 2011 (9:20 am)
That's good news (i.e., 50%). Actually, my decision to sell was based on a number of factors: (1) I have never felt safe with what I would consider to be an overly rigid suspension (others have voiced a similar opinion on this forum) to the point where the vehicle "hopped" sideways when hitting an imperfection (such as bridge abutments) at highway speed, (2) the seat bracket issue to include a simultaneous beakdown of the seat cushion material that comprises the driver's left bolster (they fixed that for free), and (3) an apparent degrading A/C system that reared its head just days before I sold. These factors, couple with the current resale value (still had significant residual value), and the incentives offered on new vehicles drove me decision to trade-in the Murano.
#197 of 224 some more advice on the seat
Jun 22, 2011 (11:56 am)
Hey all, thanks for all the info on the design flaw on the Murano seat. I am currently going through the process and am at the Regional Specialist part. She (Dorothy) told me it would be reviewed in a case by case manner when I informed her I could help her out with some previous cases. I told her it was a safety issue and that my seat is currently broken so a long time to resolve this would not be feasible. She told me to get it fixed. Where is the motivation for them once I have paid and there is no threat of safety suit?? Can any of you help me out at to the process you went through? Any insight would be great. Thanks.
#198 of 224 Murano Power Seat Probelm
Jun 22, 2011 (8:31 pm)
We brought car into Nissan dealer and were told seat adjuster is leaning/loose and that seat adjuster links are broken. No one mentioned bracket or a gear. I need to know what to buy in order to fix this problem. Have been reading this blog and it seems it is either a bracket that needs welding or a gear that needs to be replaced. The seat wobbles and moves around when brakes are applied which tends to scare me. Has anyone had a problem with "adjuster links?"
#199 of 224 Re: some more advice on the seat [jeffwilki]
Jul 06, 2011 (10:47 am)
I had to pay out of pocket because I needed my car back for a trip. Just got my Nissan refund yesterday so about 2 weeks between complaint and check in the mailbox.
Honestly, even though I was not happy with having to pay 50% on a known defect I guess this went as smooth as I could have hoped for. Good luck