Last post on Nov 05, 2013 at 11:09 AM
You are in the Nissan Murano
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Nissan Murano, Car Safety, SUV
#183 of 231 Nissan won't stand behind the Murano Broken Seat Defect
Apr 21, 2011 (2:26 pm)
I have a 2003 Nissan Murano. I purchased it new, bought the original 5 year warranty and the extended drive train warranty, every one offered to me by Nissan. I have had the car serviced exactly as called for. It now has 86K. The FRAME of the drivers seat has broken, which allows the seat to rock back and forth, partially strangling the driver with the seatbelt. This is a break in the frame where there is a weld. I have discovered that others are having this problem as well, so many that there are YOU TUBE POSTINGS on how to repair this! Nissan wants $ 900 for the part, and two hours labor! I contacted Nissan and asked them to help with the repair, since this is clearly a manufacturing defect. Evidence of this is that the new seat frame is now made differently in this exact spot. William Crockette, a Regional Specialist for Nissan in the west (But he is in Tennessee???) refused to offer any assistance at all for the repair. Nissan is clearly showing a lack of desire to stand behind their product. I am left trying to find over $ 1500 to repair a car that can not be driven. Oh, it took several calls over two weeks to Nissan to even get this response. Meanwhile, I am stuck without a car that I have carefully maintained. If you are interested in forming a Class to pursue Nissan on this issue please reply to my email which I have made public on this site.
#184 of 231 Re: Nissan won't stand behind the Murano Broken Seat Defect [smilendude]
Apr 21, 2011 (2:56 pm)
The federal gov. looked into this and Nissan redesigned the part that has
a design flaw, but since there have been no deaths or serious accidents
the fed. gov. did not fault Nissan. Frustrating!
#185 of 231 Replacement part
Apr 22, 2011 (2:31 pm)
It was previously posted several places in this thread that they now sell just the bracket that breaks and you don't have to buy the entire seat frame. If you can do it yourself it will cost about $120 and 2-3 hours.
#186 of 231 Re: Good News [california22]
May 02, 2011 (8:05 pm)
I have just experienced the Driver side power seat malfunction yesterday. Unlike some of the others, I'm unable to fix this type of problem on my own. Cali22, please email me with the information you used to contact Nissan Consumer Affairs.
#187 of 231 Re: Good News [california22]
May 23, 2011 (8:08 am)
Thanks again for your help! After much persistance, coupled with the information you provided, I was able to get Nissan to pay 50% of the cost to repair.
#188 of 231 Re: Good News [drewster62]
Jun 12, 2011 (7:40 am)
I am here in Houston and the seat just broke on me this morning. Funny thing was wow I knew I had gained a few pounds but I am not near my heaviest as I was with my Xtrerra....
I see where you were able to get Nissan to pay 50%, please explain to me exactly what steps you took as I am a single mom and cant not afford the $1500-1900 I have been seeing on the internet for the repairs.
Thank you for your help
#189 of 231 Re: Good News [fetracy]
Jun 13, 2011 (6:55 am)
Mine was for replacement of P/Ns 87351-CA00A and 87473-CA01A for a grand total of $844.30 (of which I paid $422.15). Basically, I filed a case with Nissan Consumer Affairs, was denied, provided the resolution info (i.e., Case #) that Cali shared above, and stayed on them like a mad dog for weeks until they finally offered to cover half. Feel free to use my case # as well (7134872) but Cali's may be better since I only got a 50% break. This is becoming a big problem and I think Nissan is starting to realize it. BTW, I ended up selling my Murano. Loved the vehicle but the issues were beginning to pile up. Good luck.
#190 of 231 Re: Good News [drewster62]
Jun 15, 2011 (10:03 am)
Just joined the broken seat club on my 2006 Murano 119,400 miles on it. Wow, talk about a major surprise. I filed my complaint with Nissan today and we will see what happens. Am I missing something or is Cali'case number not posted? Anyways, I have recently owned the Altima and Xterra before purchasing the Murano. I hope they value the customer because I will certainly drop Nissan if they do not sack up behind this garbage design.
And drewster, thank you for posting your case number. I may have to use it !
#191 of 231 Re: Good News [seattlescott]
Jun 15, 2011 (11:06 am)
I recall that Cali's post containing the Case # was removed because it contained personal contact information. My notes have it as Case # 7140374. Good luck.
#192 of 231 another one
Jun 17, 2011 (8:06 am)
Another addition to the seat nightmare of a 2005 Murano with 60k miles...
I first brought mine into my local shop who suggested I contact Nissan (thought was nice).
After I opened my file with corp I was told to go to a Nissan Service center for an estimate/diagnosis to escalate the case / start working with a regional specialist.
The service center told me there is a $118 diagnosis fee which wasn't communicated to me when filing the case . I refused to pay and left with the car. This time when I called back corp I wasn't so nice esp when they talk to you like they are an automated system. I am currently waiting to hear back from a "supervisor" since they were "all in a meeting" when I called. I am supposed to hear back from one in 4-8 hours.
Does anyone know the specific name of the bracket you can replace without getting an entire new track. I don't have much faith in Nissan customer service doing the right thing here.
If anyone has the right "formula" to get Nissan to take responsibility for their hazardous fault I would appreciate it.