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Outback VDC McIntosh Radio

9 messages,  Last post on Sep 29, 2009 at 10:16 PM

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What is this discussion about? Subaru Legacy, Subaru Outback, Audio

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#6 of 9 Re: Outback VDC McIntosh Radio [joefled] by hall3466 May 12, 2009 (6:58 pm)
Replying to: joefled (May 12, 2009 3:59 pm) I went to the dealer first to have the problem accessed. The dealer wanted to replace the radio with the same McIntosh model, but charge me the full price for a new one. That was not acceptable to me and I pushed back that it was a manufacturer's defect and should be covered regardless of the fact that the warranty had expired. The dealer then pushed me to Subaru and they agreed to cover it. I went back to the dealer and it was no charge to replace with same model. My advice to you is try and get the dealer to cover it because it truly is a manufacturer's defect. When that fails call Subaru direct and ask for their help. They clearly know the McIntosh radio is failing so it shouldn't be a surprise. I am located in Northern California and their are a lot of Subs around. Good luck and push the manufacturer's defect issue.
#7 of 9 Radio Replacement by ddomonkos Sep 05, 2009 (3:46 pm)
Do you have a contact at Subaru? What dealership helped you? Replies to this message: hall3466 (Sep 29, 2009 8:04 pm) xwesx (Sep 29, 2009 10:16 pm)
#8 of 9 Re: Radio Replacement [ddomonkos] by hall3466 Sep 29, 2009 (8:04 pm)
Replying to: ddomonkos (Sep 05, 2009 3:46 pm) I don't have a specific contact at the dealership. I went through Ron Price Subaru in S.F. Unless your car is under warranty they are going to deny the claim. You need to push it. Go to Subaru USA for help as well. Look up there 800 #. In my situation I made the argument that even though it was out of warranty it was still a manufacturer's defect. Replies to this message: xwesx (Sep 29, 2009 10:16 pm)
#9 of 9 Re: Radio Replacement [hall3466] by xwesx Sep 29, 2009 (10:16 pm)
Replying to: hall3466 (Sep 29, 2009 8:04 pm) That phone number is 1-800-SUBARU3

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