- #5 of 9
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Re: Outback VDC McIntosh Radio [hall3466]
by joefled
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May 12, 2009 (3:59 pm)
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Replying to: hall3466 (Mar 13, 2009 8:47 am)
I need the same help from Subaru. I bought my wife a used '04 Legacy Outback VDC Sedan from an individual. These people were very honest and I have no other problems with the car. It has all been great up to this point. The radio just got stuck (today) on the weather band and only puts out static. We can turn it on and off and the CDs will eject.
Did you go to your local dealer first or did you deal with Subaru for a while? I would like to by-pass as much of the hassle as possible. We live in the southern US and Subarus are not all that common here.
Any advice would be great.
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- #6 of 9
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Re: Outback VDC McIntosh Radio [joefled]
by hall3466
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May 12, 2009 (6:58 pm)
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Replying to: joefled (May 12, 2009 3:59 pm)
I went to the dealer first to have the problem accessed. The dealer wanted to replace the radio with the same McIntosh model, but charge me the full price for a new one. That was not acceptable to me and I pushed back that it was a manufacturer's defect and should be covered regardless of the fact that the warranty had expired. The dealer then pushed me to Subaru and they agreed to cover it. I went back to the dealer and it was no charge to replace with same model. My advice to you is try and get the dealer to cover it because it truly is a manufacturer's defect. When that fails call Subaru direct and ask for their help. They clearly know the McIntosh radio is failing so it shouldn't be a surprise. I am located in Northern California and their are a lot of Subs around. Good luck and push the manufacturer's defect issue.
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- #7 of 9
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Radio Replacement
by ddomonkos
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Sep 05, 2009 (3:46 pm)
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Do you have a contact at Subaru? What dealership helped you?
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- #8 of 9
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Re: Radio Replacement [ddomonkos]
by hall3466
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Sep 29, 2009 (8:04 pm)
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Replying to: ddomonkos (Sep 05, 2009 3:46 pm)
I don't have a specific contact at the dealership. I went through Ron Price Subaru in S.F. Unless your car is under warranty they are going to deny the claim. You need to push it. Go to Subaru USA for help as well. Look up there 800 #. In my situation I made the argument that even though it was out of warranty it was still a manufacturer's defect.
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- #9 of 9
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Re: Radio Replacement [hall3466]
by xwesx
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Sep 29, 2009 (10:16 pm)
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Replying to: hall3466 (Sep 29, 2009 8:04 pm)
That phone number is 1-800-SUBARU3
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