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#25 of 28 Re: Problem-Hyundai Tucson [nesso] by mikala1

Jul 22, 2010 (5:27 pm)

Replying to: nesso (Feb 01, 2010 5:53 am)

Replies to this message:

• toodaring (Feb 22, 2011 12:19 pm)

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#26 of 28 Re: 3 engines and counting HELP I NEED A LAWYER!! [dino1961] by andrelaplume

Aug 27, 2010 (9:33 am)

Replying to: dino1961 (Oct 09, 2007 8:47 am)

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#27 of 28 Re: Hyundai Tuscon Engine Blown out [brit5] by andrelaplume

Aug 27, 2010 (9:36 am)

Replying to: brit5 (Feb 10, 2009 7:03 am)

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#28 of 28 Re: Problem-Hyundai Tucson by toodaring

Feb 22, 2011 (12:19 pm)

Replying to: mikala1 (Jul 22, 2010 5:27 pm)

I wrote a letter January 2011 in reference to my 2005 Hyundai Tuscon's engine blowing up and their response was "the warranty for the second/subsequent owner is no longer in effect!" Otherwise - "No can do!"
 
Attached below is a copy of the letter I sent via certified mail:
 
Hyundai Motor America
P.O. Box 20850
Fountain Valley, CA 92728-0850
(800)633-5151, consumeraffairshmausa.com
 
Dear Hyundai Motor America:
 
On January XXXX, with excitement I bought a black 2005 Hyundai Tucson GL from Thompson Chrysler-Jeep-Dodge.
 
Prior to purchasing the vehicle which was posted on autotraders.com, I was very diligent in checking reviews from various auto sites (i.e. edmunds.com, JD Power ratings). I was pleased to hear the reviews were positive, more so by the owners rather than the consumer guides that were available on-line. Furthermore, Hyundai Motor America boasted about the Hyundai Tucson’s safety ratings and “transferrable” drive-train original owner warranty which covered 10 years or 100,000 miles; and second or subsequent owners to have power-train component coverage under the 5/60,000 new vehicle limited warranty. As a previous owner of a 2001 Saturn LS with 123,000 miles at trade in, I was confident that I was purchasing an outstanding “used” vehicle with a dealership/manufacturer, who publicly acknowledges they value “customer loyalty”.
 
Your vehicle performed exceptionally well during my past three years of ownership. Despite the fact that it was involved in two rear end collisions, a driver side impact collision and what is disputed as a questionable “comprehensive covered” braking into curb incident. With due respect, I had no knowledge of all of the safety recalls. Overall, I have been truly content with the vehicle and I like the feel/handling of it.
 
Presently and with great dismay, the Hyundai Tucson is off the road and unable to operate. On December 23, 2010 (Christmas Eve), the vehicle became disabled and had to be towed. It was towed to the nearest auto repair facility, National Budget Muffler. The vehicle had an estimated 39,900 miles at purchase and now has close to 74,000 miles. I was told by their auto mechanic that the problem was “that the engine had dropped into the oil pan” and that it may have been caused by maintenance neglect or a probable defected manufactured part (i.e. connecting rod). They wanted to charge $90 per hour to take apart the engine for an accurate answer and I declined due to finances. I have had the regular oil change maintenances done accordingly and not once did any of the dash board warning lights (i.e. oil change, check engine) come on, not even to show that I was low on oil. I was given a $2400 auto repair estimate, $1200 for the “used” engine and $1200 for labor.
 
I am a single parent who works a full time and a part time job. I support myself and my 19 y/o daughter who still lives at home. I pay her liability car insurance while she attends community college and is employed part time at minimum wage. I am devastated that I am in this situation…… I am paying car insurance and a $285/mo. car payment on a vehicle that is not working. I live pay check to pay check and with anguish will not have the funds to cover this repair bill.
 
I do not feel responsible for this circumstance. It has caused me much emotional and financial distress. Fortunately, my parents were able to lend me their vehicle in the hopes that I can have the Hyundai Tucson repaired in a reasonable amount of time, before they will need their vehicle back.
 
I would like to request your assistance in resolving this dilemma. I am seeking aid, perhaps issued as a credit or monetarily awarded. I would, thru compromise, consider making arrangements to have the vehicle towed to the nearest Harford/Baltimore County Hyundai dealer for “discounted” auto repair. Any option could be acceptable and would instill my confidence back into Hyundai Motor America. (*E.G. America’s Best Warranty does more than give you a peace of mind, it’s a commitment from Hyundai to maintain a high degree of quality, dependability and reliability.) Enclosed are copies of the repair estimate. I would be grateful for a possible explanation for this circumstance.
Sincerely.