Last post on Aug 26, 2007 at 2:41 PM
You are in the Lexus IS
What is this discussion about?
Lexus IS, Lexus IS 250, Lexus IS 300, Lexus IS 350, Sedan
#7 of 15 Re: Smart Key [dontbuylexus]
Jul 28, 2007 (3:33 pm)
ok, ok, easy there.
Each and every dealer, Lexus or not, has their own right to charge whatever they want for whatever the services they have to offer. Service shops are in it to make money, and they do so by bundling stuff together. The company behind the product offers their schedule of prescribed maintenance, and the dealer just adds to it to make $$$. The mfg doesn't care that it's over and above what they recommend, all that matters is that their items listed on the schedule are in there.
You choose how to respond by going to another dealer. Plain and simple. And this is not just a Toyota/Lexus thing, it's BMW, Acura, GM, etc.
How does one correct this? Fill out those surveys that the mfg sends out after a warranty service. Complain to corporate. And shop at another dealer.
#8 of 15 Re: Smart Key [dontbuylexus]
Jul 28, 2007 (3:43 pm)
What's the big deal? If the dealer is charging too much, just go to a reputable oil change place and have your work done.
Not Jiffy Lube, but there are many good neighborhood shops. The Lexus dealer doesn't have "special" oil that's not available anywhere else. We get it... your dealer is shady and charges too much... so vote with your wallet and take your business elsewhere.
#9 of 15 Re: Smart Key [stkntraffic]
Jul 28, 2007 (5:20 pm)
The problem isn't just the amount of the service, It is a lot more that I posted in the service forum. The point I was trying to make was not that one shady dealer made a shady deal and now Im pissed at it. It's that I did take it to corporate and they treated me worse than the dealer. And they can because 1. I already made the purchase. 2. They have the NDCS in their pocket. 3. They have the money and power to do what ever they want.
I know that there are shady dealers with any line. The point I was making is that if this were Honda you bet they would be all over the dealer and at the very least send me to a different dealer to fix the issue free of charge.
That didn't happen. The VP of Ops Kevin Pratt basiclly lied to NDCS and told me to go screw myself and that is the opposite of this public portrail of how Lexus is top notch in quality and service. It is just not true. This is on a corporate scale. The corruption runs from all of the so cal dealers all the way up to the VP of America Jim Fowler in the Torrance office.
This whole thing started because all the Lexus zealots need to feel comfotable about belonging to a group so they come here and attack decedents instead of joining a car club. You don't see me posting things like "kingthumper" don't tell "kcleuk" that she can get the IS 250 AWD for 32,000 because Lexus sucks. No I don't do that. I made no posting to counter act anything anyone said about any sales prices. I didn't even dispute what others claimed they paid for service around the country. The only thing I said was for kcleuk to get it in writing if they told her to it was $85.
The only thing I did was try to tell someone who asked for help on the true cost of the IS250, by telling them in detail the true cost. And because the truth sometimes hurts those Lexus zealots' feelings, they start to attack me.
It's like telling a person who is looking into getting a pitbull for a family pet that it's not a good idea because they have the highest rate of attacks and my cousin's daughter was attacked, then all the pitbull owners come out and attack me for suggesting that someone might get hurt because they have no issues with their pitbull, then that must mean that ALL pitbulls are 100% safe for young children.
BTW, I did get my service done elsewhere at $65 and then Lexus, after finding that out, told me that my warranty might be voided because I didn't go to a Lexus dealer. I knew that they were grooming me for when a big problem happens and they could claim not responsible. And that was not the dealer, that was Lexus Corp saying that.
But hey if everyone wants to shut their eyes and mouth and open their wallet for Lexus to take what they want while they tell you that everything is going to be ok, Then have at it.
#10 of 15 Re: Smart Key [dontbuylexus]
Jul 29, 2007 (7:41 am)
Here's my recommendation...
Since obviously at this point you are just pissed at Lexus and apparently you are not happy enough with your IS250 to offset the awful dealership maintenance experience. Why don't you just trade your IS250 in for a BMW 328i so you don't have to worry about paying for service anymore (well, at least the first several years or so).
Disclaimer: if you indeed go with this route, don't come back trying to hunt me down when the free-service period has passed and you figured out your local BMW dealers is a bigger blood sucker than its Lexus counterpart.
#11 of 15 Re: Smart Key [louiswei]
Jul 29, 2007 (11:34 am)
Obviously you are attacking me ("you are just pissed" and "don't come back to me") because you are immature and can't handle a negative comment about your precious Lexus.
All of my comments were generic about people in general who have made comments here, but you seem to feel the need to attack me.
If it doesnt apply to you then ignore it. I was not talking to you anyway. I was only trying to help someone who asked for help. If you can't see that then you must need help reading the previous postings.
If we are edited to only nice bubbly comments here, then we might as well be communist with Lexus and their zealots heading up the government.
#13 of 15 Re be smart ......
Jul 29, 2007 (7:50 pm)
With every GM car i ever owned, the dealer always recommended their own BS service schedule .... always far more than the GM manual itself stated. Lexus is no different. Anyone following the dealer recommended schedule is just wasting money. My dealer only see's the Lexus for WARRANTY work .... the same as i did with my GM's. Keep your receipts for oil changes etc .... the brand of car, whatever it is, has to honour the warranty if the manuals schedule is followed.
#14 of 15 Re: Re be smart ...... [kc567567]
Jul 30, 2007 (2:47 pm)
"the brand of car, whatever it is, has to honour the warranty if the manuals schedule is followed. " that does seem simple enough but when you have to take a company with lots of money to court to comply with the written warranty, then it get more compicated.
I do service elsewhere for the items in the book and for $65. I also keep my reciepts. But thank you for your advice.
#15 of 15 Just wondering if dontbuylexus is still around...
Aug 26, 2007 (2:41 pm)
If you are, according to your So Cal Lexus dealer maintenace cost sheet, how much would they charge for the 20K mile service?