- #44 of 53
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Repaint on car with under 500 miles
by kp1pbr
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Jul 08, 2008 (11:55 am)
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My 2 week 2008 Ody had a tiny paint chip and I brought it to the dealer to see if they could buff or polish it out. I stated to the service advisor twice for him that I DO NOT want the panel repainted and would rather live with the tiny imperfection. Later that day I called them and guess what....they started the sanding process. I literally fell over my chair when I found out and got into a heated debate about what part of DO NOT repaint do they not understand?? They admitted to dropping the ball but now my two week car with under 500 miles has paint work on it. I asked them since the vehicle was so new for a swap out but that was not even an option. Wonderful, now my car is considered an accident car with paintwork and I'll probably lose $1500 - 2000 if I decide to trade it in now. I got every excuse under the sun and sick of it. I'm picking it up tommorow and not very happy. I'll scrutinze over the panel but it's painful to know that your NEW car has already had body work. The point is had the service advisor was incompetent in understanding instructions not once but twice and I'm screwed over now with a repainted new car.
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- #45 of 53
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Re: Repaint on car with under 500 miles [kp1pbr]
by KarenS HOST
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Jul 08, 2008 (12:03 pm)
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Replying to: kp1pbr (Jul 08, 2008 11:55 am)
Sorry to hear about your experience with the dealership service dept. Please post a review so others in your area are aware of what happened. Start here: http://www.edmunds.com/dealerships/drr/jump.html
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- #46 of 53
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Re: Repaint on car with under 500 miles [kp1pbr]
by poocat
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Jul 09, 2008 (8:14 am)
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Replying to: kp1pbr (Jul 08, 2008 11:55 am)
Wow, if that happened to me I would be irate. Like you said, it's like the car has been in an accident now. Plus the paint color will never match the original exactly, especially if it is silver or gold. My opinion is that the repainted finish will never be as good as the original paint job. Mine is a '06 Silver Pearl Metallic and has major paint flaw problems since new. Only when viewed at certain angles in the sun you see dark blotches everywhere, but I'm not getting it repainted for the same reason...it's a new car (was back then).
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- #47 of 53
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Re: Repaint on car with under 500 miles [poocat]
by kp1pbr
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Jul 09, 2008 (9:12 am)
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Replying to: poocat (Jul 09, 2008 8:14 am)
Yeah, I literally fell off my chair when they told me they already started the process without my authorization. I am so against unnecessary painting and prefer buffing or PDR when possible. They are telling me they are losing money painting but that is bogus since they are filing a claim with Honda. I'm going to pick it up today and we will see. Since the car is two weeks I demanded a replacement but they would not budge and gave me lame excuses. I would say the diminished value for an accident/painted vehicle is $1500-2000 so either that or a replacement at this point.
I never really looked at the silver pearl since my 03 Accord is silver. Not you have me wondering and I will pay attention to the silver paint on the Accord. But it may be a different shade of silver. I've owned quite a few Honda's and their paint quality/thickness I have never been impressed. The paint on my 03 BMW puts my 08 Odyssey to shame.
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- #48 of 53
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Re: Repaint on car with under 500 miles [kp1pbr]
by poocat
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Jul 09, 2008 (9:37 am)
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Replying to: kp1pbr (Jul 09, 2008 9:12 am)
Did you talk to the general manager of the dealer about getting a new vehicle? Maybe he will do something for you. Not sure why they wouldn't they basically screwed up and admitted to it, it's not your fault. They would probably sell yours as a demo anyways. Better yet, give Honda a call and complain, maybe the area rep will do something for you. Our local TV station has something called "The Troubleshooter" where people phone the station with a problem, like yours for instance and they will look into it and try to get it resolved for you. And they put it on the 6:00 pm news, your dealer would hate to be on the news about this.
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- #50 of 53
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Re: 2003 Havasue Blue Paint peeling off-Honda won't fix
by kathy1264
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Oct 30, 2008 (11:47 am)
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Replying to: llgentry (Mar 24, 2008 11:19 pm)
I also have a 2003 Odyssey Havasu Blue and the paint is bubbling up and peeling off in several places. I just returned from a meeting with the Honda District Manager who informed me the vehicle was out of warranty and they did not have to do anything. I am mad enough to bite nails!! He admitted there was a problem with paint on the midnight blue vans but since mine was a different color he would not extend the warranty even thought my van came from the same plant in Lincoln, Alabama where the paint problems occurred. How is this not discrimination to extend warranty on some paint problems and not others?????
This fight has just begun! Any advice on where to go next would be appreciated.
Fighting MAD!
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- #51 of 53
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Re: 2003 Havasue Blue Paint peeling off-Honda won't fix [kathy1264]
by drm6
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Nov 15, 2008 (12:58 pm)
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Replying to: kathy1264 (Oct 30, 2008 11:47 am)
I also have a 2003 Havasu Blue Odyssey
They made a 'goodwill' offer to cover 50% of the current area repair. I know from reading the blogs that we are in store for an expensive repair. In addition, I know that there are other areas that will peel. They gave us 30 days for this offer to get the work don. This is criminal.
My next step is the California State Attorney General's Office.
Why would they cover midnight blue and not havasu blue???
This is unbelievable and this is my first and last Honda that I will ever purchase.
Please post updates because our case is stronger in numbers!!!
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- #52 of 53
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Re: 2003 Havasue Blue Paint peeling off-Honda won't fix [drm6]
by dmobile
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Jan 08, 2009 (5:31 pm)
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Replying to: drm6 (Nov 15, 2008 12:58 pm)
My 2003 Odyssey has paint flaking off along the groove between the glass and the upper window frame. need to get in touch with a Honda rep. I don't think the dealer can do much after the warrantee is over. 
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- #53 of 53
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Re: 2003 Havasue Blue Paint peeling off-Honda won't fix [dmobile]
by je11634
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Jan 08, 2009 (8:28 pm)
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Replying to: dmobile (Jan 08, 2009 5:31 pm)
If your Odyssey is dark blue, then they will fix the paint on any horizontal surfaces. They extended the Paint Warrenty for this, so you need to check with your Dealer Quick.
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