Last post on Dec 09, 2013 at 4:52 PM
You are in the Honda Civic Hybrid
What is this discussion about?
Honda Civic, Hybrid Cars, Coupe, Sedan
Oct 06, 2010 (12:24 pm)
I have a 2009 HCH purchased in March of 2009. Everytime the weather becomes cool and rainy and/or cool/cold and dry, my battery charge suddenly falls from almost full to almost empty, especially if i am using electric assist continuously for a few moments. However, when the weather is hot out (like 60+ all the way to 101 like it was this past summer), i could use the electric assist for miles and the battery indicator bars will slowly one by one disappear as i use more juice up. The weather here in CT is just beginning to get cooler and yet again here I am with the same issue of the battery suddenly having no juice. Then, a few minutes later after using forced charge, my battery bars jump to full in a matter of seconds. Does this happen to anyone else? Right now it will happen once in a while but by Thanksgiving when there is snow and the weather is much colder, this will be a daily occurance until late February or early March, really right before I purchased the car. Last winter, I brought it to one Honda dealership and they told me they couldn't look at it since I didn't purchase it from them, even though I get all of my oil changes done by them ...... anyhow, so I took it way back to the dealership I actually purchased it from 3 times. Each time they kept it for about a week and the general manager had NO CLUE about the hybrid system. So, he had to contact corporate several times and they eventually said this was absolutely normal. Well, I would not complain if this did not happen everday and if the gas engine could carry the weight of the car fine, but it cannot and merging on the highway is scary especially where I live in CT where my on ramp is very steep; my civic with no battery is honestly no match for the rest of the vehicles. Does anyone else have this weird "recalibration" issue.
PS, the dealership told me this was normal for the battery to "recalibrate" which is true but sometimes the bars drop from all 8 full to only 1 full and up to all 8 full again in a matter of a minute or 2. Other times, it takes up to 10 to 15 minutes to fully recharge, so I think there really is a sensor failure here rather than an issue with the battery. Might I add, I just reached the 10,500 mark on the vehicle.
#677 of 1535 Re: HELP!! [spoograb]
Oct 06, 2010 (12:53 pm)
It is the symptom of a bad battery. However, I assume sensors could cause it also.
#678 of 1535 Re: HELP!! [spoograb]
Oct 06, 2010 (2:50 pm)
I agree with Bossless. Begin to keep a log of the problem. Record Date, mileage, outside temperature as seen on the dash, other weather conditions if you think that may have something to do with the problem and what happened, i.e., battery charge went from two bars to full charge in seconds. The more thorough the better, it will come in handy if you need to get more forceful with Honda. Report that dealer to Honda that did not want to work on your car under warranty, those service guys surely know what is happenening with the HCH and won't touch it if it is not their baby. My dealer told me of "isolated reports" of problems after the software on older model HCH were updated. Since this issue is more then a performance problem, file a complaint with the NHTSA and any one else that will listen, your state consumer advocate, or your Congressman. Sooner or later they will force Honda to act, this problem is not going away, Hopefully no one gets killed waiting for them. Does any one know what model year HCH started using the newer IMA software in the factory?
#679 of 1535 Re: What's It Worth? [ill2006]
Oct 07, 2010 (5:25 pm)
Picked my car up this evening after leaving it for 24 hrs. Something has been ratting behind the rear seat since the battery replacement a couple of weeks ago (or about 1000 miles). I called American Honda as soon as I dropped it off and the ended up having a case manager call me. She said she had read the letter I sent. (That was on August 67th, they just never responded to it). I told her that my car has not improved since the replacement and that I want the original software reinstalled. She continuously said they will not do it, and I continuously said that is all that will satisfy me. She then said something about the "recall" changing the way the car drives. I stopped her to ask why she said "recall" when Honda has been so persistent that it's not a recall, but an "update." I made her repeat it, and then she tried to backtrack. I told them how unfair it is to sell us a prodcut and makes claims as to its operation and reliability, only to come back later and complete change the way our product operates and expect us to be okay with that? I wouldn't go buy a fridge, then take it back to the store later to have it reprogrammed to not get cold anymore and then be happy with that. It is just not the right way to treat your customers. So, I also spoke with the service manager the dealership, as the service writer told me I would have to pay $110 for them to run diagnostics on it. And then possibly to fill up the gas tank to do a fuel economy test. Uh...no. I ended up getting so frustrated, that I told the service manager that I understand that Honda is making him tell me that nothing is wrong with my car. And he couldn't in good faith tell me that I am being irrational, there is just nothing that Honda can let him do. I got the car back, it's "operating as designed," and they somehow couldn't hear the loud rattle of not having put the car back together completely after IMA replacement. The only good thing about the experience, was that I got them to change the oil while it was there. I guess maybe I should just look for the rattle myself. I am going to cal NHTSA again, they never responded to my letter, either. I am going to try to snap some more photos and videos of my gauges at various temps, times of day, and in different driving scenarios, like I did before the replacement. I sent all of those to both Honda and the NHTSA. All they have to do is install the old software.
#680 of 1535 Re: What's It Worth? [heather_07hch]
Oct 08, 2010 (7:13 am)
Well, I've not participated in this discussion for about a year and a half. I no longer have the lemon that was the source of my frustration. After battling with American Honda for over a year, the dealership made me a pretty good deal on a new Accord (April 2009). My dealer was sympathetic but seemed to be helpless due to American Honda's attitude of not admitting their failures. If you look back on my story, my complaints led to a new experimental battery being tested in my car and other trials. None of the things that were tried were successful in fixing the issues. I had filed complaints with the BBB (on the dealer and on Am Honda) and with the NHTSA citing safety issues when the IMA failed to assist an the car was running on the underpowered 4 cylinder engine. Finally, when the dealer wanted to get me off his back, he made me a good offer. I'm sorry that so many people are so dissatisfied and frustrated with their vehicle. I feel your pain. I don't get 40 MPG now, but there is less stress in my life.
#681 of 1535 Re: What's It Worth? [lectricman52]
by PFFlyer@Edmunds HOST
Oct 08, 2010 (7:44 am)
Interesting. Honda used you as a sort of beta tester? Any more details on that?
#682 of 1535 Re: What's It Worth? [lectricman52]
Oct 08, 2010 (7:57 am)
How much back and forth did you have with the dealer over the 12 months + period? What do you think was most effective tactic in forcing the dealer (and I'm assuming Honda corporate) to give you the Accord? Were your complaints with the BBB and NHTSA effective?
I'm in the same situation of going back and forth with the dealer. (I have an IMA battery discharging at least once a day and the software update has done nothing positive) My plan is to take the dealer to small claims court to force Honda to give me a new IMA battery if nothing happens, but I would prefer to get a non hybrid Civic instead. My view is the Civic hybrid is flawed and I don't really want to deal with it even if I get new IMA batteries. The engine is underpowered, the IMA batteries are prone to fail early, and we are at the mercy of Honda's software updates.
#683 of 1535 Re: What's It Worth? [dhilldiner]
Oct 08, 2010 (8:35 am)
Read my posts, even a new battery won't solve ALL of your problems. Bossless seems to have had great luck with it. However, at this point, I just want out of the car.
#684 of 1535 Re: What's It Worth? [heather_07hch]
Oct 08, 2010 (9:08 am)
I don't think I am the only one that it worked well for. Seems like others have said they had success too. There's something not right about your situation and they should be able to figure it out. I would be inclined to sue them through small claims court.
#685 of 1535 Re: What's It Worth? [bossless]
Oct 08, 2010 (9:22 am)
I agree with you, but I am just exasperated. I don't have the time to keep fighting them. If someone will just make me a decent trade in offer, I would jump on it.