Last post on Apr 02, 2013 at 6:27 PM
You are in the Honda Civic Hybrid
What is this discussion about?
Honda Civic, Hybrid Cars, Coupe, Sedan
#1274 of 1484 Re: Front Range Dealership - Service on IMA battery [papaobewan]
Dec 30, 2011 (5:03 pm)
Great to hear your dealer did an excellent job. My only question is did they install the new Lithium battery pack or is it the nickel-metal?
I would hate to see you have a repeat like I am having.
I bought my HCH in Feb 09 and battery had to be replaced in Dec 09. Dec 2010 battery problem again. Software after software updates, still get poor mpg's. When I first got the car it averaged 46-47mpg, now 38-37mpg. Honda says won't replace until IMA light comes on again. Here it is Dec 2011 still at 38-37 mpg.
I'm paying for a hybrid, but getting the performance of a Civic Sedan LX.
#1275 of 1484 Re: Front Range Dealership - Service on IMA battery [dowjd]
Dec 30, 2011 (6:27 pm)
Fantastic! That is the first good outcome I have heard of so far. Anyone in your area who wants a Honda should buy from this dealership because they should be rewarded for being responsive to their customers. I think you hit the nail on the head when you urge people to stay calm and treat the dealership employees with respect. It is not their fault - Honda built a lousy car. Unhappy Civic Hybrid owners should visit dont settle with honda dot org for more information.
#1276 of 1484 Re: Front Range Dealership - Service on IMA battery [papaobewan]
Dec 30, 2011 (10:43 pm)
I am happy for you and your successful experience. It seems as if you not only reported your success, but admonished others to stay calm, remain objective, and work with not against the Honda representatives...I don't recall any of us that have had troubles with the IMA battery stating we approached the Honda representatives in any way but as one would who expects someone trained and employed by a company to provide service to the company's products. In fact, your post seems to report you taking a rather intimidating, manipulative, and threatening stance right from the get go. I am happy that our reporting of our experiences - the positive and the negative - provided you with the leverage and knowledge that may have tipped the scales in your favor. If you care to re-read my post, you will note that up to the ride back to the dealer after receiving a quote over the phone, I sang the praises loud and long of my HCH. We are not talking about a bunch of troublemakers who have got it out for Honda dealers because we've got nothing better to do with our time and brain power. In fact, we are HCH owners/consumers who would likely be even more justified than you are, my kind sir, to have threatened lawsuits, demanded everything in writing, etc. given our previous experience with our particular vehicle problems. None of us reported berating the service manager, etc. In my particular case, the service manager was the one doing the berating and it wasn't one of his staff he was berating, it was me. Please count your blessings and keep your fingers crossed. My hope is that all is well for you. My wish is that your case was the norm and mine the exception; sadly, quite the opposite is true. Happy new year to you.
#1279 of 1484 Let's try this again
by pf_flyer HOST
Jan 02, 2012 (10:55 am)
While it can be frustrating dealing with an automotive issue, the Edmunds forums cannot be used to organize legal actions. This includes linking to sites that are organizing such actions. Those posts will be removed. This is a non-negotiable rule of the road in the forums. Thanks in advance for your cooperation on this.
#1280 of 1484 Re: Settlement [dontsettle]
Jan 02, 2012 (11:16 am)
THIS IS PURE INSANITY. THE SETTLEMENT CLEARLY ADMITS DEFECTIVE PARTS, PROBLEMS WITH HONORING WARRANTIES, OUTRAGEOUS EXPENSES INCURRED BY OWNERS, POOR VEHICLE PERFORMANCE AND FUEL ECONOMY, AND A BLATANT DISREGARD BY AMH TOWARDS RECTIFYING THE SITUATION SATISFACTORILY FOR HCH OWNERS FOR 2003 - 2009. tHE SOLUTION IS A $100-$300 REBATE TOWARDS THE PURCHASE OF A NEW HONDA AND A VIDEO TO TEACH US HOW TO DRIVE THE DEFECTIVE VEHICLE!
1-THE VEHICLE HAS DEFECTIVE PART.
2-DEFECTIVE PART IS REPLACEABLE WITH COST BETWEEN $2000-$4000.
3-DEFECTIVE PART HAS BEEN KNOWN TO BE DEFECTIVE BY MANUFACTURER FROM FIRST YEAR OF MANUFACTURE THROUGH FINAL YEAR VEHICLE WAS BUILT - APPROXIMATELY 10 YEARS!
4-MANUFACTURER HAS BEEN UNABLE TO CORRECTLY AND COMPLETELY ELIMINATE DEFECTIVE PART AND THE EFFECT THE DEFECTIVE PART OR ITS REPLACEMENT PART HAS ON THE PERFORMANCE OF THE VEHICLE.
5-CONSUMERS HAVE PAID FOR REPAIRS OF DEFECTIVE PART AND BEEN LEFT UNSATISFIED BUT ALSO WITH A VEHICLE THAT DOES NOT PERFORM AS ADVERTISED AND, IN FACT, LOSES PERFORMANCE QUALITY AFTER REPAIR HAS BEEN COMPLETED AT THEIR EXPENSE.
6-VEHICLES WERE SOLD WITHOUT NEW OWNERS BEING ADVISED OF PROBLEMS WITH NOR WITHOUT BEING SHOWN 'PROPER' WAY TO OPERATE VEHICLE.
7-WARRANTIES WERE NOT HONORED. AMH HAS BEEN ALL OVER THE MAP WITH THEIR EXTENSIONS, EXCEPTIONS, ADDITIONAL QUALIFIERS, DEALER ARRANGEMENTS.
AND THE LIST GOES ON, AD NAUSEUM . . .
#1281 of 1484 Re: Settlement [missdismayed]
by kirstie_h HOST
Jan 02, 2012 (11:37 am)
Consumer class-action lawsuits continue to thrive largely due to consumers' misguided notion that the resolution will be of real benefit to their situation and that they will, individually, receive adequate compensation if the manufacturer gets a judgment against them. This is rarely the case, and sadly, the proposed settlement in this particular case is pretty typical.
In many life situations, working together against a common "enemy" is more effective than working alone, but this has not been my observation with consumer class-action lawsuits, particularly against automotive manufacturers. A few bucks thrown toward the consumer, and a $-off coupon toward the purchase of a vehicle made by the SAME manufacturer with whom the consumer is dissatisfied. That seems to benefit the manufacturer! I've seen more effective resolutions reached by consumers who pursue an individual case on their own, whether through extensive complaining & reporting (and working with a good dealership) or by hiring their own legal counsel.
#1282 of 1484 Re: Settlement [kirstie_h]
Jan 02, 2012 (9:21 pm)
Bravo! Well said.
#1283 of 1484 Re: Settlement [kirstie_h]
Jan 03, 2012 (7:57 am)
However, if you paid for a battery replacement and your car had less than 92,000 miles, this settlement is beneficial since you can file a claim for reimbursement.