Last post on Dec 06, 2013 at 12:14 PM
You are in the Honda Civic Hybrid
What is this discussion about?
Honda Civic, Hybrid Cars, Coupe, Sedan
#1263 of 1532 Re: IMA Battery Class Action [dontsettle]
Dec 24, 2011 (6:59 pm)
I have a 2009 HCH and have had the same problems as everyone else. In the first year of purchasing the car I already had a battery go bad. Here is a synopsis of my HCH experience:
1. Purchased Feb 2009
2. Got 43-52mpg highway & 43mpg highway/city
3. August 2009 mileage decreased to 43 highway & 39 highway/city
4. IMA light on Nov 2009, software upgrade
5. Poor to no assist, battery drops to 1 bar, averages 4-6 bars, Auto Stop is random
6. Mileage down to 39 highway & 37 highway/city
7. IMA light on Dec 2009, new battery installed.
8. Mileage 37-39 highway & 34-36 highway/city.
9. Dec 2010, IMA light again. Honda software update.
10. Car maintains 4-6 bars, Mileage 38 highway & 36-38 city/highway, Auto Stop more frequent, Assist more frequent but ceases above 3000RPM.
My local Honda dealer (Visalia Honda... Thanks to them for ackowledging) today (3/2/11) acknowledged they are experiencing a lot of battery problems/replacements and have advised Honda USA that it is not poor driving habits of its customers. I advised them that I am paying the price of a hybrid, but getting the performance of a regular Civic.
Additional: Upon vehicle pick up. Battery recal, performance improved. It appeared Honda performed off record software update or downgrade.
Should HCH owners opt-out now or wait till Jan 2012 case is finalized?
#1265 of 1532 Re: IMA battery warranty [howardt]
Dec 24, 2011 (10:34 pm)
You can expect a variety of responses -- all of which have been mentioned here in previous posts -- and none of which might be of real help to your particular vehicle/dealer/service department, etc. As I am reading more and more of these posts it is obvious that there are many options, some work and some don't, but the bottom line is you will either keep your HCH or get rid of it.
Either way, the evidence points to the fact that the HCH 2000 and up have IMA battery problems, dealers/service depts/Honda know about the problems, and have year by year moved farther away from fixing it with their software upgrades and/or extended mileage warranties to outright denying there is a problem of any kind and just throwing their hands up while they open the cash register and wait for you to write a check.
To put it bluntly - you're over a barrel and we all know what happens next...
Dec 25, 2011 (6:22 am)
The Edmunds forums cannot be used to organize legal actions or to drive traffic to websites. Please do not make posts along these lines as they will have to be removed.
#1267 of 1532 American Honda Customer Support Response
Dec 27, 2011 (10:43 am)
It is fascinating. American Honda, in the words of their customer support: "We do not do business by mail, only by telephone. If you have a question that you do not want answered by telephone, refer to our manual!" Now, is that Customer Service?!?!?! I sincerely hope that someone from Honda America upper management is monitoring these, cause this is not the type of response I would expect from a company doing business in America!
OH, in case you were wondering what this about: Quick reprise; on 3d IMA battery for '05 Civic, and wanting to just have the question answered; why original battery is good for 8 yr/80K miles, but replacement batteries are only good until the car reaches 8 yr/80K.
Doesn't seem reasonable to me.
#1268 of 1532 Re: American Honda Customer Support Response [ativar]
Dec 27, 2011 (11:34 am)
why original battery is good for 8 yr/80K miles, but replacement batteries are only good until the car reaches 8 yr/80K.
Because they do not start your warranty over at replacement. If you pay for a new part, then they will give you warranty on that part.
#1269 of 1532 Re: American Honda Customer Support Response [ativar]
Dec 27, 2011 (11:59 am)
You might want to share your experience with Honda's spokesperson Chris Martin - chris_martinahm.honda.com
#1270 of 1532 IMA Battery - 2009 Civic Hybrid
Dec 28, 2011 (8:43 am)
I am taking my 2009 Civic Hybrid into to John Eagle Honda in Dallas, TX today. Same IMA issue as others have noted, except my mileage is only 42,000. I will let everyone know the dealer's response as it unfolds.
My Owner's Manual warranty says Honda pays for only 60% of the new battery cost after 36 months and that I must pay the cost of installation. I bought the car on 9.30.2008 so I am over 2 months out of full warranty. We will see how John Eagle Honda and the manufacturer responds. Stay tuned.
#1271 of 1532 Re: IMA Battery - 2009 Civic Hybrid [hondahybriddls]
Dec 28, 2011 (12:17 pm)
I own a 2008 Civic Hybrid with 73,000 miles and just had my battery replaced at no charge at Jim McNatt Honda. I was told that the battery is fully warrantied up to 80,000 miles.
#1272 of 1532 Honda Civic Hybrid 2009 IMA PROBLEM
Dec 28, 2011 (4:52 pm)
Purchased new in 2009 March,
December 2011 IMA & CEL check engine light come on
Highway mileage drops from 47-45 highway down to 33 mpg
AutoStop randomly works! IMA & CEL RANDOMLY OFF & on
Software update completed during warranty work in 2010
Called Honda dealership ASM AUTO SERVICE MANAGER STATES PARTS/LABOR COVERED UNDER 8 yr /80,000 mile warranty IMA HYBRID BATTERIES
Deliver to Colorado Springs Dealership - confirm my findings hybrid/IMA BATTERIES DEAD
TSB TECHNICAL SERVICE BULLETIN ON LEAKING FILLER PIPE ON GAS TANK AND VISOR ISSUE WERE TO BE CHECKED OUT AND REPAIRED IF NEEDED
SO FAR FRONT RANGE HAS BEEN AN EXEMPLARY DEALERSHIP
POST LATER AFTER PICK UP OF CAR EITHER ON 12-29 or 30th
REQUESTED ALL COMMUNICATION IN WRITING
ALL PRINTOUTS DIAGNOSES IN WRITING
INFORMED THEM I WAS AWARE OF CLASS ACTION IN PROGRESS
REQUESTED A LOANER VEHICLE - Enterprise rental was provided
So far no major issues handling this