Last post on Sep 03, 2012 at 7:51 PM
You are in the Hyundai Veracruz
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Hyundai Veracruz, SUV
#98 of 228 My Veracruz
Nov 21, 2007 (1:54 pm)
Hi everyone. I own a 2007 Veracruz Limited with about 7K miles on it. So far, it seems to be a terrific car. VERY stable, always feels safe to drive. Good value for the money. I love the quietness, feel, and features of this car. Great stereo system! I've listed a few of the problems I've had so far and would appreciate comments.
Front end squeaks and rattles - seem to be coming from the struts. In to dealer twice and they're not sure how to fix this.
Headlights - low beams have a sharp horizontal cutoff (don't illuminate roadsigns when close) and high beams are way too high! Extremely bright, but don't do anything to the roadway (only the trees). In to two dealers, and they both told me they are not adjustable. Under the hood, there does seem to be an elaborate adjustment mechanism. From comments I've read on this forum, they are adjustable. Any comments please?
Tire overinflation - same as many people had apparently. Mine were 50 psi!
Lights dim and fan blower dim briefly when the transmission downshifts. Dealer tells me that all Hyundais do this and it's normal. Seems pretty chintzy for a 21st century vehicle.
#99 of 228 Re: My Veracruz [xquuzme]
Nov 21, 2007 (5:07 pm)
Sorry to hear about these problems.
I think the Veracruz looks great and seemed to be a good value, but after these comments and the dealerships inability to resolve these problems, I am not comfortable with this car.
All cars have problems, but these problems sound like they may be the result of poor engineering.
#100 of 228 Engineering Problems?
Nov 21, 2007 (6:43 pm)
I assume Hyundai has sold over 7500 Veracruz to date. Of that I believe less that 100 have indicated issues on this board. Most owners that write to this board list issues that they are trying to find answers to. I wrote about scratched paint issues early on and they were corrected. The issues were not about the quality of the car but how the dealership handled the problem. Yes the headlights are different and yes they can be adjusted from what I read on this board. I do not have any issues with the transmission, no squeeks, or rattles, tire pressure problems. I do not agree that there is an engineering problem but a dealer issue. This is a new vehicle and with that comes new repair techniques. The dealers have to make sure that their mechanics get on board so that they know what they are talking about and that they know how to make the necessary adjustments.
Veracruz owners have to sound off about the positives of their vehicles and demand attention from the dealer repair shops or this vehicle will fail and the value of your car will deflate like a spike in a tire.
Proud to be a VERACRUZ owner!
#101 of 228 Re: Engineering Problems? [ehtpiney]
Nov 21, 2007 (7:06 pm)
Proud Veracruz owner,
You are committing a sample size bias logic flaw with your argument. You are making the assumption that all 7500 owners are members of this board, but only 100 have indicated there is a problem. I think you will find that the number of owners that use this board is far less that 7500 and if that is correct, then the number of members reporting initial problems is significant.
I am not a Veracruz hater, but I find it strange that the Veracruz board has a thread totally dedicated to initial QC problems. Additionally, many of the board members are reporting the same or similar problems. More information is required before it can be determined if there problems with this car. On the other hand, the fact that board members are having this conversation is an indicator that there may be QC problems with this car.
It is my hope that the dealerships can properly train their personnel on how to diagnose and repair these cars, it is on my short list.
Let's wait and see how Hyundai responds to this issue.
#102 of 228 Re: Engineering Problems? [seloo]
Nov 21, 2007 (8:03 pm)
I am the poster who originally started the quality control thread. Why? Certainly not because I thought the Veracruz had a lot of issues. I did it from my experience with my initial ownership of a Honda Ridgeline when it was introduced nearly 3 years ago. I am a member of an online Ridgeline owners club. Back when my Ridgeline was new, I learned a ton from fellow new Ridgeline owners. Believe it or not, the Ridgeline had numerous common problems when it was first introduced. Other owners' experiences with getting these problems fixed helped a lot of us when dealing with our dealers. My experience convinced me to try this thread.
Everyone, the Veracruz is a brand new vehicle. It's bound to experience some growing pains. It's not unusual for any new vehicle, regardless of brand. I certainly learned that this was the case with the Ridgeline (by the way, I love my Ridgeline- 30K miles and still like new). So even if a fraction of the 10,000 VC owners share their ownership experiences, all VC owners will benefit.
For the record, our Limited AWD Veracruz has logged 4500 miles in 5 months of ownership. Other than a couple of minor dashboard rattles (I'm a perfectionist that listens for EVERYTHING), the Veracruz has been delightful so far. I'd recommend a Veracruz to anybody in the market for a refined, well featured CUV that doesn't cost a fortune.
#103 of 228 Re: Engineering Problems? [seloo]
Nov 21, 2007 (11:56 pm)
You are committing a sample size bias logic flaw with your argument.
Actually, sample bias is only part of the problem. If the sample is truly random then the sampling error would be about 10% (1/square root of 100 if there really were 100 "respondents."). The more serious (statistics) problem is that the sample is not representative of the entire "population" of Veracruz owners, i.e. ALL Veracruz owners are not equally likely to participate in any given forum.
SUVs and Smart Shopper
#104 of 228 Re: Engineering Problems? [tidester]
Nov 22, 2007 (5:04 am)
Sampling, (ie:7500 vs 100) cannot be done here. I am not trying to show there are 7500 Veracruz owners on this board and that only 100 responded with problems. More that if you were to take a pole of users, the majority would most likely say that they came to this thread because they had a problem and are looking for answers. The majority of car owners who have no problems will most likely not visit these threads and if they do will just read and stay quiet. You cannot assume that Veracuruz is flawed simply by 100 comments on this board. Lets stop putting down the quality of the car and try to help our fellow owners through their problems. Let's hear from both sides, positive and negative on this car. Are there others out there that can go on this thread and say "No problems with transmission, etc."
The lights issue is true. There is a distinct line on low beams and the high beams do light up the trees. That I believe does not make for a defective vehicle but simply a matter that has to be adjusted.
Other than that, We have about 5000 miles on our Veracruz with no other known issues. The transmission is perfect. It could not be more smooth.
The car was well worth the cost.
Have a great Thanksgiving everyone!
#105 of 228 Re: My Veracruz [xquuzme]
Nov 22, 2007 (4:03 pm)
xquuzme, I think you need to find a better dealer to service your car.
I had issues with the dealer I bought my 2003 Santa Fe from. I got so frustrated with their lousy service that I took my '03 to another dealer. That dealer fixed all the problems. (one of the problems was so bad that the second dealer wouldn't let me drive the car off their lot! They said it was too dangerous to drive and got me a rental while they fixed it at no charge to me.)
I had the same headlight issue with my 07 VC SE. When I had my oil changed a few days ago I mentioned the problem and they fixed it. They're perfect now.
I haven't noticed anything regarding the lights dimming, nor do I remember reading anyone else mentioning it.
BTW, the dealer that services my VC isn't the one I bought it from. They have a GREAT service team, but their sales team is aweful.
Good luck, and please let us all know how you make out!
#106 of 228 Problem gone and still satisfied
Nov 22, 2007 (7:06 pm)
Well, the wheel sensor has been replaced on my VC and I'm still happy with it.
I service elevators for a living...and yes, even brand new units will have the odd failure!!! It's something we have to live with nowadays. With all the gadgets and gimmicks in these things...you outta have the odd one fail, I guess its the odds. they have a given "acceptable" failure rate which is 1/x # of failures. Its the times, it sucks, but that's what it is!
Yes, if it wasn't for this failure...I would have probabl never came out on this forum to check if others are experiencing the same thing I was. I was trying to find a quick fix to help my dealer pin point the problem & fix. Hey, if I had a barebones car without ESC, ABS, TC, AC, AT & xyz I wouldn't have the great vehicle that is the Veracruz!
#107 of 228 Karma sucks
Nov 22, 2007 (7:16 pm)
Here's my experience with new things:
bought a new motorcycle in '94 ->1 bad part in the carb...my luck!
bought a new car in 95 ->cold starts wheren't easy,bad connection...my luck
bought new DVD player ->failed in 1 week...replaced & still going strong after 7yrs.
bought new motorcycle in '02->oil leak after 1000miles...my luck!
bought Veracruz ->bad wheel sensor...my luck!
and the list goes on & on & on! seriously! It is so sad that when shit like this happens now, I just laugh!