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Hyundai Veracruz Initial Quality

207 messages,  Last post on Jul 18, 2008 at 12:06 PM

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What is this discussion about? Hyundai Veracruz, SUV

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#195 of 207 2007 VC LTD Electical Dies! by jstern1 May 07, 2008 (9:00 am)
This is right up there with weird things. Recently our 2007 Veracruz as experience a condition where its electrical system just dies. No power to anything. Wait about 30 minutes and it works fine. The clock, tripmeter and radio presets are reset. It has been to the dealer twice now. One time they hooked up the computer and found nothing (not surprising since it is an electrical issue). The second time they ripped the inside fuse boxes and the engine compartment box apart and reconnected everything. It seemed to fix it until today. Now it is sitting in my driveway dead (at the moment).   Anyone else with a similar issue, or suggestion on how to troubleshoot this problem, because Hyundai clearly can not seem to resolve it.   Jim Replies to this message: jstern1 (May 07, 2008 3:15 pm) steve_ (May 07, 2008 7:54 pm)
#196 of 207 Re: 2007 VC LTD Electical Dies! [jstern1] by jstern1 May 07, 2008 (3:15 pm)
Replying to: jstern1 (May 07, 2008 9:00 am) Well, mystery solved. It would appear that the battery connection plate ( that big covered block over the positive connection) tends to loosen up over a period of time, or the tech at the dealer did not tighten it. Got the old 10mm socket wrench and tighten, and it works now.   Jim Replies to this message: steve_ (May 07, 2008 7:54 pm)
#197 of 207 Re: 2007 VC LTD Electical Dies! [jstern1] by steve_ HOST May 07, 2008 (7:54 pm)
Replying to: jstern1 (May 07, 2008 3:15 pm) Glad it was a simple fix.
#198 of 207 Problem with Dealer and Battery Drain by jseidel May 08, 2008 (9:40 pm)
I bought my Veracruz 2008 Limited in September of 2007, and currently have 2,700 miles on it. It also has a consistent excessive parasitic battery drain problem – 370 to 400 milliamps. The specifications call for a maximum of 40 milliamps. If not used for 5 days the battery dies, if I make several short trips not allowing the battery time to recharge it could die in one or two days if not used. Two trips to the dealer for repairs, and an independent repair shop verified the excessive battery drain, and the fuse that when pulled stops the drain. The dealer says there is no problem, and refuses to repair the car. He has kept the car in his shop for a few days each time and sees no problem because it starts. I said I would like to observe a battery parasitic drain test, with a company representative, if the vehicle is within vehicle specification they will not hear another complaint from be about the car not starting. They agree with the test, but will not set up a meeting. Another dealer in the area did not want to perform a battery drain test or “get in the middle”. The national customer service told me it is all up to the dealer. This is unbelievable – a simple 5 minute test shows the excessive battery drain, and they will not make repairs or admit the car has a problem. Does anyone have suggestions? One cannot leave the car at an airport or in the garage over a vacation unless the battery is disconnected. It looks that I may have to travel to another city to ask for repairs – I even bought an extended warranty. Replies to this message: ysmith (May 08, 2008 10:21 pm) tidester (May 09, 2008 2:06 am) jseidel (May 17, 2008 4:35 pm) tidester (May 17, 2008 8:21 pm)
#199 of 207 Re: Problem with Dealer and Battery Drain [jseidel] by ysmith May 08, 2008 (10:21 pm)
Replying to: jseidel (May 08, 2008 9:40 pm) My car (2007 Ltd) has a completely different problem, but I have had the same negative experience with customer service. Repeated visits to dealers, computers can't diagnose the problem, so the factory rep won't give authorization to do anything further. I think it's time for people to start complaining to their state attorney general's office and the BBB because Hyundai claims it has "the best warranty in America" but it isn't worth the paper it's written on. I too bought the extended warranty, but the original factory warranty is of no use, so what good is the extended warranty going to be? The dealers do all they can, but the buck stops with the factory rep. All you can do is save every scrap of documentation you can about your car's repair history and pursue the lemon law. Good luck.
#200 of 207 Re: Problem with Dealer and Battery Drain [jseidel] by tidester HOST May 09, 2008 (2:06 am)
Replying to: jseidel (May 08, 2008 9:40 pm) I said I would like to observe a battery parasitic drain test ...   If the drain stopped as a result of pulling a particular plug then you have narrowed down the list of components that might be causing it. Perhaps you or the independent repair shop could narrow that down to a specific component and you could try to replace or repair it yourself. The dealer could be more receptive to effecting repair with the additional information. Just a thought.   tidester, host SUVs and Smart Shopper
#201 of 207 Re: Problem with Dealer and Battery Drain [jseidel] by jseidel May 17, 2008 (4:35 pm)
Replying to: jseidel (May 08, 2008 9:40 pm) My Veracruz battery drain problem was finally fixed. The car was delivered to the dealer on a flat bed truck after the battery was completely dead. Battery died after the car not being used for 6 days. Dealer said would only work on car if delievered with a dead battery -- Dealer would not recognize a battery parasitic drain test which is done in less than 5 minutes. They discovered a bad alternator. When the alternator was replaced the parasitic drain is between .025 and .03 amp -- factory specs is .04 amp. max. Glad this is over -- it took over 6 months. Replies to this message: tidester (May 17, 2008 8:21 pm)
#202 of 207 Re: Problem with Dealer and Battery Drain [jseidel] by tidester HOST May 17, 2008 (8:21 pm)
Replying to: jseidel (May 17, 2008 4:35 pm) I'm glad you got that worked out but, my gosh, six months is a bit overboard!   tidester, host SUVs and Smart Shopper
#203 of 207 Love my VC, but am having quality issues by hvcowner May 18, 2008 (12:33 pm)
I bought my Veracruz (GLS) in April, 2007 and have about 15,000 miles on it. Here's some stuff I have had happen so far.   1. Air bag light coming on inexplicably (2x).   2. Latch on the rear storage compartment somehow "locked" permanently. Hyundai had to break the latch, and will be replacing it.   3. Air conditioning is totally broken (fan works; blows warm air). Going in to repair that on Wednesday.   4. Can't drive with sun roof open because the whistling noise is incredibly loud and awful. The wind vibrates the small piece that goes up and down when the glass opens and closes. I'm having a wind deflector put on and hope that will solve the problem. I'll keep you posted!   My concern is that I keep needing to return to Hyundai for service, and I really want more of a trouble free car. Hope these small items don't keep cropping up over and over again. Thank goodness for the great warrantee.   Otherwise I love the car. Super comfortable, and my kids think so too. Replies to this message: ajm25 (Jun 09, 2008 10:49 pm) hvcowner (Jul 18, 2008 12:06 pm)
#204 of 207 Re: Love my VC, but am having quality issues [hvcowner] by ajm25 Jun 09, 2008 (10:49 pm)
Replying to: hvcowner (May 18, 2008 12:33 pm) HV, I was having the same problem with my sun roof, looked closer and the dealer had not removed the plastic film. Removed it and it's now completely quiet.

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