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Hyundai Veracruz Initial Quality

215 messages,  Last post on Sep 24, 2009 at 4:01 AM

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#186 of 215 Transmission clank by gccmn Mar 31, 2008 (10:49 am)
2007 Veracruz SE with 6900 miles. I recently noticed that occasionally when I am slowing down somewhere between 20 – 15 MPH., I feel a clank in a brake pedal. I suspect this is due to transmission downshifting. So far it is not affecting the overall performance of the car but it does concern me a little. I don’t plan on mentioning this to a dealer next time I’ll take it for an oil change, but I wanted to share it with other Veracruz owners. Maybe if bunch of us acknowledge this problem Hyundai would notice it.
#187 of 215 Re: Windshield problems and warranty info with Vera Cruz? [nthe] by rick2456 Apr 01, 2008 (9:17 am)
Replying to: nthe (Aug 04, 2007 7:54 am) Reminds of the time a guy came into the dealership (when I was looking) and wanted new tires on his elantra as his were worn out (50K miles). He thought the warranty covered tire wear and tear.
#188 of 215 Re: brakes again [posystm] by aabruzzese Apr 01, 2008 (10:39 am)
Replying to: posystm (Mar 28, 2008 12:18 pm) Yes, I had mine turned down when I bought it. I felt the pulsing during a test drive. Looking back, I wish I would have made them replace them. I just passed 12k, and like you the pulsing is coming back. BTW, my father had the same problem with his 04 SG350 so I don't think it's a VC issue.
#189 of 215 Re: customers service [luck11] by aabruzzese Apr 01, 2008 (10:51 am)
Replying to: luck11 (Mar 28, 2008 5:41 am) From my experience it's the dealer that makes all the difference. I bought an '03 Santa Fe from a local dealer. My experience with their service department was so bad I filed a complaint with Hyundai. (btw, they did NOTHING) I had a recurring transmission problem that the original dealer could not repair after 6 tries. I took it to another dealer, they put it on the lift and identified the problem in about 5 minutes. (btw, that dealer would not let me leave with it because in their mind it was too dangerous to drive. they rented a car for me which they didn't have to do.) They fixed the problem and I have never gone anywhere else for service.   I bought my '07 VC from another dealer, but I still have it serviced there.
#190 of 215 Re: Terrible customer service, no resolution of problem [jimmyz4] by lemonesq Apr 01, 2008 (11:49 am)
Replying to: jimmyz4 (Mar 28, 2008 6:03 am) I have to disagree w/ Jimmy Z about staying away from litigation under the lemon law. Many lemon laws require the manufacturer to pay for your attorney fees, if you are successful; so there is no harm in talking to a lawyer about it first. Most lemon law attorneys agree to take these cases on a contingency basis. If you lose then you are not responsible for any fees. NON-binding arbitration, like thru the BBB, is fine, and may be helpful, but can also be a waste of time if you have a good case warranting a full refund of your money, but the BBB arbitrator, who is often not even a lawyer, may not know what is required under the lemon law and decides against you. Furthermore, I believe some manufacturers, as a condition of letting the BBB do their arbitrations, dictate to the BBB what rules and remedies they will agree to, rather than simply letting the BBB follow the law. Anyway, if the BBB decision is not a refund, and you deserve it under the law, you can still file suit - IF your SOL (time for filing suit) has not past, or you are nort simply tired of the fight. The SOL is one year in some states, 18 months in some, and two years in others, with mileage limitations in many states. So before deciding on NON- binding arbitration or filing a law suit, check the various lemon law websites to see what your deadline is in your state.   BINDING arbitration is a whole other story. See my post on this under a discussion heading about this. Hyyundai, instead on letting you voluntarily opt or agree to this instead of a lawsuit, simply puts in its warranty manual, that you waive your constitutional right to a trial, unless you OPT OUT within 90 days of purchase. Obviously hoping that before you even know of a problem, or before you find out that Hyundai isn't going to or can't fix it, your time for opting out has expired, and you are stuck with arbitration, having unknowingly waived your constitutional right to a trial.   If Hyundai was really being fair, why not give the buyer the option of arbitraion or trial at any point? Hyundai, however, uses the deception of sticking the information about this in a warranty manual that many will not read, and thus unknowingly give up an important right. I think this is a public relations disaster for Hyundai, that one of its lawyers talked it into, which is unfortunate because Hyundai makes very good cars, and I thought was trying to get the public to see it as in the same league as Honda or Toyota. WE don't see this on Honda or Toyota warranty manuals, do we? Is that because they make better cars and don't need the subterfuge?
#191 of 215 2007 Veracruz Status by sandstone369 Apr 02, 2008 (7:51 pm)
I bought a 2007 Veracruz SE in June 2007. I have 18,000 miles on it. Here is what I have experienced. The drivers door window motor went out and was promptly replaced by the dealer. The dealer did the campaigns and replaced the second row seat belt clasps and replaced the front covers on the roof rack . (service bull. #0701008). They also took care of the headlight issue with the adjustment of hi/low beams which Hyundai has a fix for now. Go here for all Veracruz recalls and service bulletins: link title   Today however the left front roof rack cover blew off while on the freeway, luckily it didn't hit any cars behind me. It was just replaced last month on the recall. I will take it in tomorrow. Other than that, it has been an excellent vehicle! Very comfortable, quiet, you can hardly hear it idling, if I stop to talk with someone, I have caught myself trying to start it finding it was already running (once while getting gas). There will always be minor things on a new vehicle. I would buy it again. I have had excellent service from the dealer in every aspect. Replies to this message: ysmith (Apr 03, 2008 6:35 am) sandstone369 (Apr 03, 2008 7:27 pm)
#192 of 215 Re: 2007 Veracruz Status [sandstone369] by ysmith Apr 03, 2008 (6:35 am)
Replying to: sandstone369 (Apr 02, 2008 7:51 pm) I have had excellent service from the dealers as well-- but they can only do so much when it comes to replacing parts under warranty. It has to be approved by the company rep, which was my point in my previous post. The dealership has done all they can; it's HYUNDAI and its rep who are not trying to resolve this problem. Replies to this message: sandstone369 (Apr 03, 2008 7:27 pm)
#193 of 215 Re: 2007 Veracruz Status [ysmith] by sandstone369 Apr 03, 2008 (7:27 pm)
Replying to: ysmith (Apr 03, 2008 6:35 am) I have owned four Hyundai's now and haven't had any trouble with the rep for our region. What region are you in anyways? I reside in Washington state. Of course I have had very little go wrong with them since I started buying them in 2000. Hope your luck improves somehow!!
#194 of 215 Moisture in Headlights by rudedawg Apr 04, 2008 (8:21 pm)
I just purchased a 07 Veracruz Limited FWD. I mainly chose it for the ride quality and the quiet interior and the styling. So far I am not disappointed. I apologize if anyone has already posted this question about condensation forming in the headlights. It has been my past experience in other vehicles that this is usually a sign a broken seal. However, it is both headlights that show signs of condensation so I am not sure if this is an issue or not. I only put 121 miles on it ( 1 week old ) for a total of 235 miles.   Thanx
#195 of 215 2007 VC LTD Electical Dies! by jstern1 May 07, 2008 (8:00 am)
This is right up there with weird things. Recently our 2007 Veracruz as experience a condition where its electrical system just dies. No power to anything. Wait about 30 minutes and it works fine. The clock, tripmeter and radio presets are reset. It has been to the dealer twice now. One time they hooked up the computer and found nothing (not surprising since it is an electrical issue). The second time they ripped the inside fuse boxes and the engine compartment box apart and reconnected everything. It seemed to fix it until today. Now it is sitting in my driveway dead (at the moment).   Anyone else with a similar issue, or suggestion on how to troubleshoot this problem, because Hyundai clearly can not seem to resolve it.   Jim Replies to this message: jstern1 (May 07, 2008 2:15 pm) steve_ (May 07, 2008 6:54 pm)

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