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SUVs Hyundai Veracruz Hyundai Veracruz Initial Quality
215 messages, Last post on Sep 24, 2009 at 4:01 AM
You are in the Hyundai Veracruz Forum. Your Hosts are steve_ & tidester
| Sorry to hear about that unlucky. Why don't you send Veracruz to the dealer and ask them to test/fix its? I have driven for test with 08 highlander, pilot, outlander, CX-9, acadia, enclave, outlook....and take home veracruz on Jan 08. I was a fan of honda, toyota and I got worst experiences from Accord and Cresida. I have turned to SUV and truck from 1998 with Trooper, Expy, F150, ... and now with CUV as MDX, CX-7, Veracruz. I take at least 3 trips to Acura for audio system (MDX is Honda too, my wife car so no complaint). | |
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Replying to: asx (Mar 20, 2008 4:51 pm) 
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Replying to: asx (Mar 20, 2008 11:51 am) This is not commom to other VC's. Ours is dead quiet save for some rear suspension noise that I think could have been slightly better muted. I have spent time intentionally listening for the squeaks and creaks you describe and can't find anything at all. Show your service manager my post. And the others here. |
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| I posted earlier--about buying my car on Labor Day weekend and having problems with the shifting. I have had the car to the shop (2 different ones) three times, and all three times the mechanics rode in the car and acknowledged the problem. The third visit we even took in another family member's 2007 VC so they could compare the two cars side by side. Again, the mechanic said he could hear and feel the difference between the cars. Then they hook the car up the computer, get a "Normal" reading, and send us out the door with no solution. I tried escalating the problem to Hyundai's consumer affairs department, and all they do is have a messenger to tell me there is nothing more the company will do since the computer says our car is "operating normally." I'd like to know what good the warranty is if everyone who rides in the car says they can feel/hear what we're talking about (the car doesn't shift right, the engine lugs, and we have a very bumpy ride. It doesn't downshift properly and sometimes is still in 6th gear all the way down to 20-25 mph) but then their hands are tied by the company. The mechanics are not allowed to do what they think the car needs. We've been told the car could need a new computer, that there could be problems with the torque converter, that we might need a whole new transmission. One service manager said he would do anything it took to get the problem solved, and he mysteriously doesn't work there anymore. We asked for the regional rep to meet with us and he would not even call us. Now the dealership tells us the rep rode in our car, but no one knows what day or time and there's no documentation of it. He seems to be the person who gives the go/no go directive regarding any repairs and he will not even meet with us and ride with us so we can show him what we're talking about. We are at our wits' end with this car and with the company. | |
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Replying to: ysmith (Mar 27, 2008 6:02 pm)
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Wow! I hope these are freak occurances. This fall I am trading in my Subaru Outback XT Limited for either a Veracruz or Subaru Tribeca, and these comments are really not boding well for Hyundai in my mind. I can handle the odd quality issue comment given all cars have issues. They key is how they are dealt with by the company. I hope someone from Hyundai is reading this stuff and not putting their heads in the sand. because if these complaints continue, word of mouth is certainly going to hurt this company's ability to climb and obtain status of some of its competitors. There was actually a Subaru of America rep that frequently read and posted in the Edmunds' Subaru forums and helped many a customer with issues they were having. Perhaps Hyundai needs to do the same, and perhaps those of you with issues, should direct Hyundai America to these forums. I'm in Canada, and wonder if this level of service is restricted to the US only, or if Cdns are experiencing the same customer service issues. Good luck.
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Replying to: ysmith (Mar 27, 2008 6:02 pm) I can only tell you what I would do to resolve the issue if I had your problem. Read the information provided in your owners manual about the Lemon Law protection for consumers. Make sure you have followed all the steps, and above all make sure you have documentation on everything you have done to attempt to get problem resolved. There are specific steps outlined that must be followed. Organized, documentation with dates, times and names always will go in your favor if it ends up in binding arbitration. The "service manager" and the "mechanic" are vague terms. Who, date, time, question and the answer. See your 2007 Owner's Handbook Supplement page 5. It clearly states that the BBB [Better Business Bureau] will assist with your resolution. Read the requirements for your state since every state is different. It is called AUTO LINE. With AUTO LINE, the BBB will review and provide a decision within 40 days. There is also a binding arbitration outlined on page 7. There is a cost with that option.j There is also a good BBB website on Lemon Law: http://www.us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=37161749-4dce-4260-808d-- 8182f4e4a949 Stay away from some of the Lemon Law sites that are no more than attorneys wanting their piece of the action. Stick with the BBB it is an impartial organization that help you. Their service is free. I would also clearly document everything about your problem and send it in a certified, return receipt letter to: Hyndai Motor America Consumer Assistance Center PO Box 20850 Fountain Valley, CA 92728-0850 The computer certainly is a wonderful diagnostic tool, but, it can not pick up every malfunction with the car. It has no way of knowing some things like a cracked tire or noisy wheel bearing or rattle. And, the computer and what it says or does not say, is not the final decision point in the Lemon Law. The computer is just one thing that might be considered in the Lemon Law decision. The ultimate decision is made by a human being and Hyundai is bound by that decision under terms of Lemon Law as stated in the owner's supplement. I feel quite sure that most car manufacturers prefer to solve a problem with the car themselves, rather than end up in litigation which is very expensive for all concerned. Or, for that matter even a Lemon Law solution. If the Lemon Law process does not come out to your satisfaction, you can still pursue further legal action. Hope this helps you. JimmyZ
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Mine has remained quite, 07 SE with 10k miles, but my brakes are pulsing again. When I first got the car, the brakes pulsed when braking firmly at speeds above 40mph. The dealer turned the rotors at 2k miles and the problem went away, but for the last 1000 miles or so, the problem has reappeared. Anyone else have this?
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Replying to: posystm (Mar 28, 2008 12:18 pm) |
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Replying to: ehtpiney (Mar 28, 2008 2:18 am) |
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