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Hyundai Veracruz Initial Quality

215 messages,  Last post on Sep 24, 2009 at 4:01 AM

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#206 of 215 Quality of Interior Finish Materials by jmaulsby Jul 18, 2008 (10:50 am)
I have 15,000 miles on my 07 Veracruz and the vinyl on the armrests is arlready wearing down into the backing material. That was one thing that I could not foresee when I purchased my first Hyundai, the wearability of the soft parts. The armrests are under warranty, but I don't want to go through the replacement process every 15,000 miles. I hoped I was purchasing a vehicle that I could get over 100,00 miles without major replacement of interior parts. Maybe I am overreacting. My 1996 Ford Explorer had 180,000 miles on the armrest and no cracks or worn places.
#207 of 215 Re: Love my VC, but am having quality issues [hvcowner] by hvcowner Jul 18, 2008 (11:06 am)
Replying to: hvcowner (May 18, 2008 11:33 am) Just thought I'd send along an update.   My Air Bag light is again on - - inexplicably. Just an annoyance, but 3x in 18,000 miles for no reason seems odd to me. Need to go back to the dealer ...   My A/C was fixed by the dealer under warranty. The compressor was totally shot and had to be replaced.   I had a wind deflector put on the car, and it completely solved the wind noise issue - - my advice is buy one of those with the vehicle as it is absolutely necessary.
#208 of 215 Re: simagic [ysmith] by vera7 Dec 12, 2008 (6:28 am)
Replying to: ysmith (Jan 30, 2008 9:38 pm) Have you gotten any resolution on this issue, and if so what was it? I have been back and forth with the dealership and Hyundai rep for over a year on this issue. The service manager has experienced the rough ride on a road test but the rep has not, and the computer does not pick up anything. I basically get the same answer as you -- it has to do with the mileage saving features.   I like my car otherwise, but the rough ride between 30 and 40 mph is very annoying. Replies to this message: ysmith (Dec 12, 2008 7:17 am)
#209 of 215 Re: simagic [vera7] by ysmith Dec 12, 2008 (7:17 am)
Replying to: vera7 (Dec 12, 2008 6:28 am) Yes, I fought with Hyundai for a year and finally decided to take the matter to Lemon Law court. When Hyundai figured out I was not going to back down, they offered me a new car. The new Veracruz drove like a dream, smooth as butter, for the first 5K miles. Now I am noticing a slight roughness at the same place--30 to 40 mph, but not nearly as bad as the first Veracruz. It is noticeable but tolerable.   With my first Veracruz, I insisted that the factory rep ride with us so we could demonstrate the defect. Even though he acknowledged it and gave it a name ("chuggling"), and changed out the computer in my car without effect, he had the audacity to say the car was "performing normally" and Hyundai's position was there was nothing wrong with my car and they were going to do nothing. Hence, I told them I'd see them in court. Four hours later I had an offer for a new car.   In retrospect I wish I'd pursued a refund via the Lemon Law and not accepted the new car, because frankly I had such a bad experience with Hyundai (they refuse to help you until you threaten legal action) that they don't deserve my business and I wish I wasn't out driving around in their product and being an advertisement for them.   The dealer I bought the car from also sells Fords, Toyotas, etc. When I received my replacement Veracruz (before any miles on it), I asked what they'd give me for it in trade for a different brand--and they said 20K. For a BRAND NEW car. I paid 34K for the Veracruz! So, it is a worthless piece of junk as a trade-in and now I am stuck with it. Even though it is loaded with every feature imaginable and looks great, it doesn't drive like a car compared to a Lexus should. False advertising all the way around. What good is a 100K, 10 year warranty that you can't access because the factory rep won't authorize repairs, equipment changes, etc.? No warranty at all.   Good luck, hope you get better results.
#210 of 215 2007 veracruz problems by 07hyundia Dec 12, 2008 (1:49 pm)
Let's see if anyone can beat this problem.......11/24-driving home, everytime you tried to give the veracruz gas, it would sputter,vibrate, had no power, and seemed like it was going to stall. I managed to drive it home at about 30 mph. The next day I called roadside assist to flat bed it to the dealership/service garage. In the travels from home to the dealership, somehow the gas tank got a hole in it. Dealership gave me car for a rental, no updates on my vechicle. When I called 12/8, because I had not heard from them, I was assured it would be done by the end of this week. Well, here it is, the end of the week, and no phone call. I called them, and I am now being told the gas tank is on, but they are waiting for a hose, which will not be in until the week of Christmas!!!!! Still no idea what was wrong originally, they can't dignose it until they get the gas tank and hose back on. This is not the first I have heard of this problem. I am just absolutely jacked about the service, or lack of that I have rec'd. I own an SUV, and a car is all they have for rental. Who's fault is this, and isn't there anything else that can be done?
#211 of 215 Hyundai Seems To Have A Lot of Problems Lately by ksmigel Dec 13, 2008 (7:12 pm)
Especially with models like the Veracruz and Santa Fe.   I think Veracruz buyers are particularly feeling burned because the vehicle is marketed as a Lexus alternative, and although it's less expensive than a RX350, it's still expensive in loaded form.
#212 of 215 Quality concerns, Poor Service by rudedawg Dec 17, 2008 (9:04 pm)
I have a 07 Veracruz Limited with 10,000 miles. After reading though this thread I have a couple other items that others may be able to comment on Many times the steering wheel fails to goes into the park position when turning off the key and/or fails to make it to the memory position when turning the key on. Since I can not reproduce it at will, dealer has been unable to find it or fix it.   Recently, the drivers seat feels like it is loose. When I stop and start, or if I simply shift my weight in the seat, it rocks back and forth and makes a significant pop sound. Dealer had the car all day and was unable to fix it. They said that it appears to be normal as they went and sat in another Veracruz on the lot and the seat also moved. This amount of movement simply can not be normal and am curious if anyone has also experienced this as well? ( dealer says it is normal )   It appear that the speedometer is off by about 2 mph. Every radar checking speed sign reads 2 mph slower than what my speedometer shows. I checked my speedometer against my portable Nav unit and guess what, It too reads 2 mph slower than the vehicles speedometer. How can I verify the speedometer is correct or incorrect? I know there was a class action lawsuit against Honda a couple years ago for the same thing. I owned an Acura and I got an extension on my warranty by several thousand miles due to the inaccuracy of the speedometer. Any one notice this discrepancy on their Veracruz?    One last thing, does the electric telescoping steering wheel supposed to be that loud?   Mostly, I like the Veracruz. I is the accumulation of little things that are starting to worry me and the dealers service department sux.   Thanx Replies to this message: aabruzzese (Dec 18, 2008 11:47 am)
#213 of 215 Re: Quality concerns, Poor Service [rudedawg] by aabruzzese Dec 18, 2008 (11:47 am)
Replying to: rudedawg (Dec 17, 2008 9:04 pm) rudedawg, I don't think the seat should be moving. Mine doesn't (also a 2007 but w/25,000 miles) if it did my dealer would be seeing and hearing from me a LOT.   I had a horrible experience with the service department where I bought my 03 Santa Fe so I know how you feel.. The dealer I go to for service now is excellent so I know. If it weren't for them I probably would have never bought another Hyundai.
#214 of 215 My 2007 VC Alarm Signal Problem Solved by freda95 Dec 18, 2008 (4:35 pm)
Yes. Can you believe it! Problem solved!! My problem was with the alarm signal not disarming when opening car with key FOB. Only when I opened the tailgate FIRST was I able to open car doors without the alarm sounding. This went on for about three+ months. Tried dealer after dealer to try to resolve. No one seemed to understand why this was happening. Anyway, about the fourth time (because I just got tired of opening the tailgate (EVERYTIME I went driving) I said I'd try one last time. Actually I had posted a "Ask a Mechanic" question to one of the hosts' on-line mechanics on this site I believe. He explained the problem dealt with a bad signal from the door to the alarm - which proved true. Thanks, Mechanic. Anyway, what the dealership said was that since the computer could not identify the problem they thought it best to just replace the entire "alarm/lock module". Which they did!!! Surprise! Surprise!! It worked!! Of course maybe I shouldn't shout for joy too loudly -- but I'm a happy camper....for ...now. Just thought I'd share this and send a little sunshine your way, since we all bought a truly fine car and we don't want to forget all the research we did before buying our 2007 VC -- right? Right! Here's to continued enjoyment of our VC ride.
#215 of 215 BUYERS REMORSE by mdr1 Sep 24, 2009 (4:01 am)
I purchased a 09 Veracruz on 9/1/09 and on 9/21/09, while my wife was driving my three children home from soccer practice, the vehicle lost power, started to shake, and nearly caused her to be rearended. Thank God for defensive drivers! Nonetheless, she made it home, despite the persisting symptoms, and I put it in the shop the next day. At this point, 9/23/09, two days later, the vehicle remains in the dealer's the shop; however, I was told to expect the vehicle tomorrow.   Regardless of the discovered problem, I am utterly disappointed that my brand new Hyundai vehicle, less than one month old, has required service outside of regular maintness. If there was a return policy in place, the transaction would have already been completed!   Where do I go from here????? Do I have any options????????

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