Last post on Sep 03, 2012 at 7:51 PM
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Hyundai Veracruz, SUV
#219 of 228 2009 VERACRUZ BLOWN ENGINE NIGHTMARE!!!
Jul 05, 2011 (4:08 pm)
I have a 2009 Veracruz limited with 11, 000 miles. I was driving home with my family on the 4th of July as the sun was setting doing 75 mph. The truck then starts to shutter and losses power as the engine light comes on. I manage to pull off the road in some back ward town with a bunch of misfits. I call road side assistance which is advertised as "Assurance", what a joke. They were willing to toe my car to the nearest dealer 29 miles away, but I was 350 miles from home.
I managed to continue driving the Veracruz another 25 miles, barely. I rented a room for 125.00 at a Hampton Inn for the night. Early the next day I got the Veracruz to the dealer a few miles away. The tech diagnosed that the truck blew a piston. I could not believe this, 11,000 miles? How can this happen?
Hunydia is useless! They offered me through their road side assistance program, "interupted travel." Up to 100.00 a day, up to three days. I got on the phone with American Hyundai and pleaded with them to lend me a loaner car. I was at the dealer. The answer was NO! I was stranded in a backward town 350 miles from home and Hyundai turned their back on me and my family. I was traveling with my wife and two small children!
I had to get to the Regional Airport and rent a car from Hertz for 200.00 in order to get my family home. No thanks to Hyundai!
The Veracruz is at the dealer 350 miles from my home, I asked Hyundai to deliver the vehicle to me free of charge when it is repaired, good luck! Does anyone have any suggestions?
#220 of 228 2009 VERACRUZ BLOWN ENGINE NIGHTMARE!!!
Jul 05, 2011 (4:17 pm)
Can I take action against Hyundai? I have had repeated complaints, the TPMS light goes on, and the dealer could not fix it. Another time the Veracruz lost power and was brought to the dealer. Now I have a blown engine! Does anyone know if I can take Hyundai to court and claim the lemon law? Any suggestion?
#221 of 228 Re: 2009 VERACRUZ BLOWN ENGINE NIGHTMARE!!! [dbda]
Jul 05, 2011 (5:07 pm)
That's sad to hear. At 11,000 miles I'd be upset too. Did you try to work out transportation with the servicing dealer? I'm not surprised about the loaner, but if they didn't try to help you with an alternative, that's a lousy dealer. Did they at the very least offer you transportation to the airport?
The dealer that services mine (not the dealer I purchased from) gives me a loaner if they have one, if they don't they have a deal with a few rental companies.The rental rates with them are very reasonable. I haven't needed that with my '07 Veracruz but I did a few times with my '03 Santa Fe.
Here are a few things they don't tell you when you buy a Veracruz.
- the 60,000 mile routine maintenance costs about $1200. There are a lot of useless items on their checklist. ($100 cabin filter - just tell them to blow it out!) To be fair, my servicing dealer says it's ok to to do the maintenance 'buffet style'. Pick and choose what and when.
- $350 to change the SPARK PLUGS! Apparently they have to take part of the motor apart to get to two of them.
- Rotors cost almost $200 EACH, add that to the cost of the pads and installation and your looking at a very expensive brake job.
- TIRES! The 18" tires (SE and Limited) are an odd size, your looking at almost $200 each. And that's from a tire dealer, not a Hyundai dealer. If you want Michelin, well that will be another $50 each.
All in all I like mine, even with the 'surprises'. I'm not sure you have much recourse. They only promised to fix the vehicle under warranty but you might check the lemon law, I'm not sure how that works in your situation. You may also want to check the better business bureau to see if there are complaints with your servicing dealer.
#222 of 228 Re: 2009 VERACRUZ BLOWN ENGINE NIGHTMARE!!! [dbda]
Jul 06, 2011 (10:12 am)
My 2010 veracruz stutters / shutters as well. It has about 19000 miles on it. Lets collectively get a recall done! This is more widespread than I initially thought.
#223 of 228 Re: 2009 VERACRUZ BLOWN ENGINE NIGHTMARE!!! [mihir98]
Jul 06, 2011 (1:39 pm)
I would love to get a recall, who knows where to begin?
#224 of 228 Re: 2009 VERACRUZ BLOWN ENGINE NIGHTMARE!!! [aabruzzese]
Jul 06, 2011 (1:49 pm)
The dealer reminded me of the folks you would meet if you live in Mayberry. Nobody is in a rush to get anything done, nor did they seem motivated. The service guy gave me a ride to the airport but it seemed that it was a big deal.
Ultimately your right, I can't do anything, it's not apart of the warranty.
Does anyone know what a reasonable time would be for them to replace the engine if necessary?
#225 of 228 Re: 2009 VERACRUZ BLOWN ENGINE NIGHTMARE!!! [dbda]
Jul 08, 2011 (5:42 pm)
So sorry you had to go through that nightmare. We also had a nightmare last week with our 2009 Veracruz. Driving late at night from Ocean City, NJ to Philadelphia, the check engine light and all wheel drive lights came on, the car shook and slowed down to a stop on a major highway. We waited a few minutes, restarted the car, and the shaking and slowing happened again, but luckily we made it into a Wawa parking lot. WE HAD THE CAR AT HYUNDAI'S SERVICE THE WEEK BEFORE BECAUSE THE CHECK ENGINE LIGHT WAS ON, AND HYUNDAI SAID THE CAR WAS FINE!!! THEY SAID THEIR COMPUTER COULDN'T FIND ANY CODES!
While stranded, we called AAA AND Hyundai Roadside Assistance. Hyundai said they'd tow our car, but couldn't help the 6 OF US get home. AAA, on the other hand, came with a huge tow truck which transported all 6 of us (and our car) home for a fee. The next day, I called Hyundai to tell them what happened. They said they wouldn't reimburse us for towing, wouldn't give us a rental car, and wouldn't tow our car to their shop free of charge. So, I again called AAA to (again) tow our car to the Hyundai shop (since I wouldn't dare drive it not knowing when it would just slow and stop). AAA towed the car to Hyundai, and Hyundai told me hours later that "they didn't have the car." They finally "found the car" in their parking lot and determined that four switches were faulty and replaced them. I continued to argue with them that they should have fixed the problem the week before when I first noticed the check engine light. They argued that they didn't see anything wrong with the car then, since the check engine light had not been on at the time they were checking the car!
I am now driving in fear that this problem will occur again. Hyundai service is absolutely disappointing and downright rude. I wish the car would have been recalled rather than experience the car breaking down in the middle of nowhere late at night.Additionally, we emailed the main Hyundai headquarters explaining our disappointment with both the car and the service, and NO ONE REPLIED TO US!
Jul 31, 2012 (8:21 am)
I am new to the Hyundai family and am not liking it too much.
I lease a2011 Veracruz appx 17000 mi on it. On a recent family outing upon my return my car the TPMS light and check engine lights went on. I brought it to the dealer where i am leasing from. They did a diagnostic and determined i needed a new transmission. I was shocked to say the least, even more when the told me there are none available in the ENTIRE United State. They said its on back order. I said ok I need a loaner car. You would have thought in was asking for a brand new 2012 Mercedes !!!!They said they don't give loaners. Im sitting and listening to a service assoc tell a customer i have a loaner available. Well i wasn't so nice I got the loaner...
I went to pick up my car after 3 weeks only to have the TPMS light flicker and tease me AND NO BACKUP SENSORS!!!! COME ON HYUNDAI get it right I am bringing the car back tomm
#227 of 228 Re: 2011 Veracruz [xfiveohhx]
Sep 03, 2012 (7:27 pm)
Check out your state's lemon laws. I am going through the BBB Autoline process right now with my 2011 Veracruz. We have had several different issues, but one was a serious safety violation and it has occurred three times. I have found that HMA is not exactly easy to deal with, but I refuse to drive a car that I think is unsafe.
#228 of 228 Re: 2011 Veracruz [xfiveohhx]
Sep 03, 2012 (7:51 pm)
Document everything and don't be shy about calling the Hyundai headquarters in California. Ask for the factory rep to ride in the car and document, document, document. I had a 2007 Hyundai Veracruz POS with transmission problems--it took a year but finally Hyundai replaced it with a 2008. I wanted my money back but that is not what they offered so I took it...the 2008 is a POS too--but it has multiple other problems, not one major problem that they can't fix. I am about ready to trade the piece of crap off and get out from under it once and for all. I will never, EVER buy another Hyundai--as much for the way they treated me and fought with me for a year before doing what was right--as because they do not sell a quality product. Good luck!