Last post on Aug 11, 2013 at 8:33 AM
You are in the Hyundai Azera
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Hyundai Azera, Sedan
#473 of 639 Problems with Azera warranty repair requests? [tseverson1]
Apr 03, 2009 (7:21 pm)
"I looked at the build date for the 2008 Azera (on the bottom of the door pillar between
the drive’s door and the back seat door). The build date was June 02, 2007 so the
Azera is a candidate for the “dreaded front suspension problem” (cars built after
10/20/07 have better quality shock absorbs than those build before 10/20/07).
I printed out a copy of TSB 07-50-007 which covers this issue."
You are considering a 2008 which has the same shocks front and back as the 2007s.
Read that TSB again. It does not apply to any Azeras built after February 26, 2007.
"From what I read in the Hyundai forums the TSB calls for a replacement of an inferior front
shock absorber 54611-3L041 with an equally inferior front shock absorber 54611-3L040.
I understand the real solution to the problem is to install a better quality front shock absorber 54611-3L640."
Where are you going to find a better quality front shock? Not from Hyundai.
Front 640s are not a solution to the problem, as the 640 parts have
failed in a number of vehicles in which they have been installed.
There is one person who paid for the 640 shock parts for both front and back and
installed them himself and I have ridden in his car and it is half-way decent.
But mine and many others have had the fronts only done and most all of us are not happy as these 640 parts can go bad the same as the 041s and the 040s have done.
I am on my third set of shocks and all sets have failed. Had to threaten the Lemon-Law
to get the 640s installed even though the mecahnic that did the TSB replacements
said the 040s were bad. (He got fired for not changing his recommendation.)
"Do ALL 2008 Hyundai Azera sedans built before 10/20/07 need all four of their shock absorbers upgraded to the new and better quality shock absorbers? I understand the back 2 shock absorbers have different part numbers than the front 2 shock absorbers."
The latest vehicles, those built after 10/20/07 have 640s all around, both front and rear.
The front parts are 54611-3L640
The rear parts are 55311-3L640
"Has Hyundai developed a solution to this problem that
is available to me if I purchase this vehicle?"
In a word NO.
"Do I forget this vehicle or is there a way to purchase the car and get the better shock
absorbers (i.e. the 54611-3L640 on the front) installed without any additional cost to me?"
In a word YES."
Forget it unless you want to go to the expense yourself of installing and paying for both front and rear shocks and while that might correct the problem, it is not guaranteed.
In my case, the dealer told me that the 640s would not fit.
After threating to go Lemon-Law, all of a sudden those front parts
were authorized as a "Goodwill' gesture by the factory rep.
But within a very few short miles, the newest wore off and the front end was
porpusing, wallowing and undulating from side to side just as it had done
before with the bad original 041s and the TSB replacement 040s.
Hyundai does not have any decent shocks for the Azera, and does not seem
to be the slightest bit interested in correcting this engineering shortcoming.
No one and I mean no body makes an aftermarket shock to address this problem.
I suspect that there may not be any more Azeras after the MY 2009s.
Hyundais' attitude is to not be bothered with fixing this one problem
which ruins and otherwise excellent automobile.
"I am not interested in purchasing a 2008 automobile with existing problems."
As I have outlined above, IF you drive this car that you are interested in
and I mean really drive it over all kinds of roads for many miles and
you can be satisfied with the way it rides, go for it.
Good luck with your decision and please keep us posted.
#474 of 639 Frustration Question
Apr 04, 2009 (6:36 am)
Last evening I was going along a very congested interstate at 70 mph listening to XM, sunroof open, life was good; then I lost all acceleration.
Floored gas pedal and engine just idled. I pulled off the side of the road and the car just sat there purring like a kitten but pushing the gas pedal did nothing.
After shutting it off and restarting it four or five times the check engine light came on and the throttle started working again.
I dropped it off at the dealership after hours!
Have had the car a couple of months and it has around 17000 miles on it, 2500 of which are ones I've put on.
Apr 04, 2009 (7:28 am)
the only engine issue with my 08 azzie was a check engine light related to a dirty mass air flow sensor, but i'm sure they've checked that right
#477 of 639 Re: Azera engine problems [HyundaiisBest]
Apr 04, 2009 (7:35 am)
Still waiting on their diagnosis......
I just glad I wasn't rearended!
#478 of 639 Re: Any problems with Azera warranty repair requests? [tseverson1]
Apr 05, 2009 (4:13 pm)
I have also been looking at a 2008 Azera Limited at a local used car dealer. It has 8,000 miles on it and is being sold for $19,900 (dealer is a no-haggle dealer). The Autocheck report came back clean.
Looking into the warranty, the 10yr/100K powertrain does not apply to second or subsequent owners. Powertrain coverage reverts to the 5yr/60K mile warranty.
Hyundai's 5yr/60K mile warranty, per Hyundai, has some caveats:
Covers repair or replacement of any component manufactured or originally installed by Hyundai that is defective in material or factory workmanship, under normal use and maintenance.
Following components covered for time and mileage limits indicated:
- Radio And Sound Systems (i.e. radio, cassette tape drive mechanism, and compact disc player): 3 years / 36,000 miles
- Paint: 3 years/ 36,000 miles
- Battery: 3 years / unlimited miles (100% covered 2 years / unlimited miles; after 2 years and within 3 years, 25% cost of battery and 100% labor cost covered)
- Air Conditioner Refrigerant Charge: 1 year / unlimited miles
- Adjustments: 1 year / 12,000 miles
- Wear Items: 1 year / 12,000 miles (e.g. belts, brake pads & linings, clutch linings, filters, wiper blades, bulbs, fuses)
The 5yr/60K mile warranty is still relatively comprehensive. It would be nice if the radio and sound system was also covered beyond the 3/36 limit, but you can't have everything
From what I have read online regarding Hyundai service, it is not the best. If you have all service done by the dealer you should be OK. If you like to do your own oil changes, I have read that Hyundai will balk if asked to cover any engine issues. Even people with all receipts for their non-dealer performed oil changes have had issues getting Hyundai to cover repairs under warranty. Honestly, potential dealer service is one of the things keeping me from going with the Hyundai. I have heard nightmares about my local Hyundai dealer (whom I would need to use for service.)
#479 of 639 My Azera Experience
Apr 05, 2009 (4:44 pm)
I just bought a 2008 Azera Limited in the Chicago suburbs. I thought I'd chime in this discussion and also get some feedback.
My Azera had 13,800 miles on it at purchase, and the price I paid was $20k, minus what I had determined was a pretty good deal on my trade-in, a 2000 Solara. I wanted a 4-door that is comfortable and fun to drive with all the most recent safety equipment (ESC and side impact air bags are very important to me). I originally went to the dealer to look at a 2005 Lexus GS, but determined that RWD wasn't what I wanted. The dealer asked if I'd driven the Azera as a FWD option. I said I hadn't but was familiar with the good reviews from Consumer Reports and other sources. I took a ride in an '09 and I was surprised how well I fit in the car (I'm 6'5") and also by the engine's power and the refinement of the cabin. I have to say... I was hooked.
But the '09 had nav, which I'm not a fan of, and I also have had good luck in the past with used cars, so the manager asked if I wanted to look at the car he was currently driving, an '08 limited with the ultimate package but no nav. He hadn't intended to sell the car... in fact I test drove it with all his stuff in there... but I was once again impressed by the ride and the features so he had a deal.
(I only made the deal after calling my wife and asking her to run the Edmunds numbers, which showed that this was looking like a pretty good deal. Also, the CarFax report turned out totally clean.)
I have to say I'm very happy with the experience overall, because I was really having trouble with the prospect of spending more like $30k on something like a Lexus or tricked-out Altima that had all the features I wanted. For $10k less, I have all the useful features of those cars, a great engine, and a longer bumper-to-bumper warranty than I would have had on either of those cars brand new! Not to mention those vendors hadn't offered me a great deal on the trade-in.
Now after looking on this forum a bit, I see that the Azera I purchased was made mere days before the "shock changeover" in Oct. 2007. Honestly before I read this stuff I was totally happy with the whole experience, but I find myself kind of suggestible and as a result I question whether the suspension in this car is going to be a problem. I haven't had any real concerns driving the car... no front suspension noise, no bottoming out on potholes or curbs, and my experience has been very pleasant. But the car seems a little "bumpier" than I am used to, even on fairly even roads (this is at lower speeds primarily--the car rides like a dream on the expressway and I had it near 85mph without even realizing it). Keep in mind, I was driving a ten-year-old car with the original shocks before this one, and that car had a definite level of floatiness about it.
So I'm trying to get a feeling from the community here, is some of what I'm reading just a case of a few people complaining? Should I seriously look into putting in a strut bar or maybe newer shocks at some point? Or should I just be happy with all the things I like about this car and give myself more time to get used to my "new" Azera's suspension?
In all honesty, I see why this car gets such great reviews from every professional source and at this point I would gladly recommend it to anyone who is looking for a combination of luxury, performance, and most importantly, value.
#480 of 639 Re: My Azera Experience [zomelet]
Apr 06, 2009 (1:36 am)
I haven't had any real concerns driving the car... no front suspension noise, no bottoming out on potholes or curbs, and my experience has been very pleasant.
If it ain't broke - don't fix it. Seriously, we don't have any concerns with our '06 Azera suspension other than in very rutted pavement at low speeds where the car has trouble keeping the tires firmly planted. Check your tire pressure, we keep ours at 32/30 to maintain that sweet ride, anything higher can increase harshness.
Sounds like you got a good deal on a great car. Enjoy!
#481 of 639 Have 2007 With No Plans to Change Shocks
Apr 06, 2009 (3:43 am)
I also have been reading about the Azera's suspected suspension. I think in the overall scope of the things and world problems, believe I will just be happy with my car and enjoy the ride. I think your comments were well written and make a lot of sense. Thanks for providing.
#482 of 639 Re: My Azera Experience [cobrazera]
Apr 06, 2009 (5:42 am)
Thanks for your feedback, cobrazera. Comments like yours make me even happier about my purchase. I'll definitely check the tire pressure; I think part of the harshness with the ride has to do with the lower profile tires on this car as compared to my old one.
We got snow overnight in the Chicago suburbs, and the Azera got me to work this morning like it was on rails. The ESC didn't kick in once, and it didn't have to... though I did try to push it a bit on turns. I felt totally in control--even on what in the past had been some questionable parts of the ride for me (including a steep hill that likes to collect slush and ice at the bottom).
I've seen the Azera referred to as a "sleeper" for Hyundai; as in not a lot of people will seek it out, but once they drive one they see the value the car offers. That's exactly how I feel about the car. Everyone who's seen it has been impressed by the level of luxury offered... and that's before I mention what I paid for it.