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SUVs Toyota RAV4 Toyota RAV4 Cruise Control Problems
285 messages, Last post on Jun 14, 2009 at 8:14 AM
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Replying to: mlmcgahee (Aug 13, 2007 4:03 pm) And the winning number is: 200708140250 Cindy As Bartell's and James said: "Thanks for your support". Don
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Thanks Don... We have a total of 5 case numbers now. Keep them coming... (200708081405) Charles (200708081371) Mike (200708100591) Pam (200708101001) Gerald (200708140250) Cindy To everyone who is reading this thread and have an 06 - 07 RAV4 with the Cruse Control Problem. Call the Toyota Customer Experience Center at 800-331-4331 and get a case number like Charles,Pam and I have. Tell them there are others with the same problem and reference our case numbers. The corporate guys get these comments/complaints... Maybe they will read these and light a fire under technical support for a fix to our RAV4 Cruse Control problem. Post a message back here with your first name and case number so others can call and reference our case numbers on this problem. Mike |
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Replying to: pam14 (Aug 14, 2007 5:07 am) Mike |
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The dealer called me today and said everything was working correctly. They actually talked to my wife (I feel for them) and the lady tried to tell her that her car shifts when going up hill. My wife then asked her if her tach. jumped constantly from 2-5 grand and her response was "no mine doesn't do that, we'll look at again" I am going to call Toyota Again now. |
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I took the service manager for a ride today and I was able to recreate the tac jumping, engine screaming, what-the-heck-is-going-on situation with my 4cy Rav4 on cruise control. Rather than search for an appropriate hill, I find that it will do it on most any hill if you get to highway speed and set the cruise, then push the cancel button on the cruise control, let the speed fall 5mph and then push the cruise up to resume. He agreed that something was wrong and took down the vin number and said he would contact Toyota and then call me. He called later this afternoon and said to bring it in tomorrow. He told me, "Toyota has a bulletin out on this." He said he needs to "adjust the ECM." When I asked what the ECM was, he said it is the computer. He also said he wants to "check some other things." So, I'm hoping this isn't a run around. |
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Replying to: rayray6 (Aug 14, 2007 1:46 pm) Mike |
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Replying to: rayray6 (Aug 14, 2007 1:46 pm) |
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Just to keep you up to date with my situation....After talking with Toyota customer care I was advised to contact the customer relations manager at my dealership. They provided me with the name and also said that a copy of my claim was being submitted to this individual. In talking with him he said he was going to look into it today and if need be he would take it to a higher authority in Toyota. This being said I would suggest everyone who has made a claim with customer care to call back and get the contact info for the customer relations manager at your servicing dealer and talk with him or her then call customer care back and have that info added to your claim. This may not result in a fix but it will add more info to our case. It may take some time but we all know "the squeaky wheel gets the grease" |
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Replying to: rayray6 (Aug 14, 2007 1:46 pm) Before the part arrived my local service manager called me back and said they were now being told by Toyota HQ that the computer processor was not the problem. Good luck, Pam |
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| Just got back from the dealer....had to PROVE it had a problem! They finally admitted that it was not working right and would "get back to us next week"!!!!! I sure hope I don't have a wreck driving along.....sure won't use the cruise! I tried to call the number listed above to get a number....no luck. Will try again! I love my RAV and sure hope I don't have to switch to something else! | |
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