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SUVs Toyota RAV4 Toyota RAV4 Cruise Control Problems
285 messages, Last post on Jun 14, 2009 at 8:14 AM
You are in the Toyota RAV4 Forum. Your Hosts are steve_ & tidester
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Replying to: mlmcgahee (Aug 08, 2007 3:49 am)
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I've read the recent postings about the Rav 4 cruise control problems and they are identical to mine. I purchased 2007, 4 cyl Rav 4 sport in March. The service reps and manager were unable to replicate the problem so I also used my digital camera to record multiple images of my tachometer as I drove up small rolling hills. The dealer's service manager first indicated the processor would be replaced but I received a call yesterday that Toyota engineers are trying to "fix" the problem. A new processor will not help. I've indicated to the service manager that I am not willing to leave this problem open-ended and want a resolution by next week. I live in central Missouri with plenty of rolling hills but no gut-wrenching mountains. I don't think my RAV 4 could handle the Smokey Mountains. I previously had a 1997 Corolla and wish I had it back.
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Replying to: 719b (Aug 08, 2007 7:34 am) Mike |
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Replying to: pam14 (Aug 08, 2007 11:56 am) Customer Experience Center If you would like to discuss your experience or share your comments, please call us. Toyota's Customer Experience Center representatives are happy to assist you. Phone: 800-331-4331 Mon - Fri, 5:00 am - 6:00 pm PT Sat, 7:00 am - 4:00 pm PT Fax: 310-468-7814 Or send correspondence to: Toyota Motor Sales, U.S.A., Inc. 19001 South Western Ave. Dept. WC11 Torrance, CA 90501 I am calling today.... Mike |
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Hey Mike and all you guys having problems with your cruse on the Rav 4, I just called Customer Experience Center and told the tech of my problems ... Well the guy basically just blew me off and said that as for as he is concerned it sounds like it is shifting normally, it is supposed to maintain the exact speed that it is set on regardless if it blows up the engine doing it... so much for Toyota's quality control problem solving... hope you guys do better than I have... Oh yeah, my complaint number is ( 200708081405) at the call center, if you call tell them you are having the same problems the rest of us are having..... good luck, Charles
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Replying to: ces1938 (Aug 08, 2007 2:30 pm) Call the Toyota Customer Experience Center at 800-331-4331 and get a case number like Charles and I did. My case number is (200708081371). Tell them there are others with the same problem and reference our case numbers. The corporate guys get these comments/complaints... Maybe they will read these and light a fire under technical support for a fix to our RAV4 Cruse Control problem. Post a message back here with your first name and case number so others can call and reference our case numbers on this problem. So far we have 2 case numbers: (200708081405) Charles (200708081371) Mike |
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Hey Mike, I forgot to tell you yesterday that when I talked to the guy at the Toyota Customer Experence Center ( tech rep ) "yeah right :~( he told me that a cruse control is not supposed to be used except on totally FLAT roads...how many of you guys driven in hilly country and not have any trouble with the cruse...I have been driving cars with cruse controls for nealy 40 years and this is the first one that I have had any trouble with...another thing if they ever do fix the darn thing, you will see your fuel ecnomy go UP ... I have tried it both ways and it makes a big difference on fuel economy... hope everyone gets on the band wagon and not let Toyota get away with this mess they made.... reminds back when I used to deal with the big three auto makers and some of the junk they turned out... I spent over 40 years in manufacturing as a quality control inspector and manager and it was not hard to see where the problem was created here... Charles
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Replying to: ces1938 (Aug 09, 2007 7:09 am) |
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| Pam14, post your complaint number on mike' blog along with mine, would like to get a bunch of them... you seem to have some of my problems driving without a cruse.. at least sounds like you have a good dealer, what are they going to do for you besides loan you a car to drive... Charles | |
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Just found this thread and wanted add my two cents. We just returned from Team Toyota in Baton Rouge, La for the new owners info class. 2007 Toyota RAV 4 w/4cylinder engine with 2100 miles. I mentioned to the service manager about while using cruise control going up hill that it was shifting erratically. He and a Master Tech said they had one in the day before with the same problem and had contacted Gulf South Toyota about the problem and had opened up a service invoice on it. They were extremely concerned and told us to disengage the cruise when going up hills to avoid possible damage to the vehicle and for safety reasons. They also added that the solution for the problem would most likely be a software change in the computer or a replacement of the computer. Besides this the vehicle is top shelf. I'll see about getting the case number and posting it here for more reference. Don
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