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Toyota RAV4 Cruise Control Problems

285 messages,  Last post on Jun 14, 2009 at 8:14 AM

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#271 of 285 Re: New recommendations [roj1] by mlmcgahee Feb 08, 2008 (1:55 pm)
Replying to: roj1 (Feb 08, 2008 10:24 am) Take a look at the 2008 Nissan Rogue. After my Lemon Law buyback of my 2007 RAV4 I bought the Rogue and I have been very pleased with it.   http://townhall-talk.edmunds.com/WebX/.f151681/   http://www.nissanusa.com/rogue/   Mike
#272 of 285 jackwon by jackwon Feb 10, 2008 (1:37 pm)
I have been reading all the complaints about the RAV4. Mine was a 2007 and it was the worst thing I ever owned. I filed the under SC lemon law with NCDS ( National Center for Dispute Settlement) and I won. I did not have to go to any hearings. The only thing I had to provide was maintenance forms where I had the RAV4 in for service and they could not fix the problem. They gave me the run around for awhile but I kept on them and I settled on 2/8/08 and they only offset the mileage for the mileage that was on the vehicle the first time I took it in. I am looking at the Nissan Rouge. Good luck to everyone else.
#273 of 285 Good for you jackwon!!! by ces1938 Feb 10, 2008 (3:17 pm)
This is the only thing they will understand, it worked on the domestic cars 20 years and I believe it will for the imports like Toyota...One thing about it, Toyota has to sell cars but we don't have to buy them.... The last domestic a 1985 Buick ( what a loser) but if the domestic auto company's build a better car than I will go back to them.... I am thinking of that right now......ces1938
#275 of 285 New Software by pam14 Feb 18, 2008 (6:34 am)
I was contacted by the service manager at the local Toyota dealer. He advised me that the new software "fix" designed by Toyota for the cruise control problem is now available. I will take my car in on Wednesday for the update.   I purchased my car last March and struggled through the cruise control issue for most of the summer. I posted messages last summer detailing my experiences; however, the problem appeared to repair itself sometime in August.   I plan to have the software installed anyway. Will report here when I have some experience with the new device. Pam Replies to this message: dtown (Feb 19, 2008 2:28 am) thr (Mar 08, 2008 11:53 am) bigdadi118 (Mar 08, 2008 1:44 pm) thr (Feb 23, 2008 7:16 pm) me1939 (Mar 04, 2008 11:58 am)
#276 of 285 Re: New Software [pam14] by dtown Feb 19, 2008 (2:28 am)
Replying to: pam14 (Feb 18, 2008 6:34 am) I hope this information helps. This is the Technical Service Bulletin for this issue.   T-SB-0015-08 February 13, 2008 Frequent Upshifting and Downshifting with Cruise Control "ON" Service Category Engine/Hybrid System Section Cruise Control Market USA Applicability YEAR(S) MODEL(S) ADDITIONAL INFORMATION 2006 – 2008 RAV4 Drive Type(s): 4WD, 2WD Engine(s): 2AZ Transmission(s): 4AT VDS(s): BD31V, BD32V, BD33V, ZD31V, ZD32V, ZD33V WMI(s): JTM Introduction Some 2006 – 2008 model year RAV4 vehicles equipped with the 2AZ-FE engine may exhibit a condition while using the cruise control between 50 – 70 mph (80 – 113 km/h). During this condition the transaxle will upshift and downshift frequently. The Engine Control Module (ECM) (SAE term: Powertrain Control Module/PCM) logic has been updated to change this condition. Use the following repair procedure for customer complaint vehicles. Warranty Information OP CODE DESCRIPTION TIME OFP T1 T2 EG8011 Recalibrate ECM (PCM) Engine 0.7 89661-##### 26 99 APPLICABLE WARRANTY • This repair is covered under the Toyota Federal Emission Warranty. This warranty is in effect for 96 months or 80,000 miles, whichever occurs first, from the vehicle’s in-service date. • Warranty application is limited to correction of a problem based upon a customer’s specific complaint. © 2007 Toyota Motor Sales, USA Page 1 of 6 T-SB-0015-08 February 13, 2008 Page 2 of 6 Frequent Upshifting and Downshifting with Cruise Control "ON" Parts Information PREVIOUS PART NUMBER CURRENT PART NUMBER ENGINE TRANS PART NAME QTY 89661-42C20 – 89661-42C21 – 89661-42E50 – 89661-42E51 – 89661-42F60 89661-42F61 2AZ-FE 2WD U241E – 89661-42C30 – 89661-42C31 – 89661-42E60 – 89661-42E61 – 89661-42F70 89661-42F71 2AZ-FE 4WD U140F Computer, Engine Control (ECM/PCM) – N/A 00451-00001-LBL – – Authorized Modifications Label 1 NOTE • The ECM (PCM) should NOT be replaced as part of the repair procedure. • Authorized Modification Labels may be ordered in packages of 25 from the Materials Distribution Center (MDC) through Dealer Daily Dealer Support Materials System, or by calling the MDC at 1-800-622-2033. © 2007 Toyota Motor Sales, USA T-SB-0015-08 February 13, 2008 Page 3 of 6 Frequent Upshifting and Downshifting with Cruise Control "ON" Required Tools & Equipment REQUIRED EQUIPMENT SUPPLIER PART NUMBER QTY TIS techstream* NOTE: Software version 2.20.015 or later is required. ADE TSUNT 1 * Essential SST. NOTE • Additional TIS techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787. • The Diagnostic Tester is NOT recommended for flash reprogramming with this calibration file. Please use TIS techstream or an approved J2534 interface to perform this update. Visit techinfo.toyota.com for more information regarding J2534 reprogramming. SPECIAL SERVICE TOOLS (SSTS) PART NUMBER QTY GR8 Battery Diagnostic Station* 00002–MCGR8 1 * Essential SST. NOTE • Additional SSTs may be ordered by calling SPX/OTC at 1-800-933-8335. • The GR8 Battery Diagnostic Station (P/N 00002-MCGR8) supersedes the Automatic Trickle Charger (P/N 00002-YA122-01) and Fast Battery Chargers (Associated P/N ASE6003 and Christie P/N CAPPDQ). P/N 00002-YA122-01, ASE6003, and CAPPDQ are now obsolete. © 2007 Toyota Motor Sales, USA T-SB-0015-08 February 13, 2008 Page 4 of 6 Frequent Upshifting and Downshifting with Cruise Control "ON" Calibration Identification Chart MODEL MODEL YEAR ENGINE DRIVETRAIN PREVIOUS CALIBRATION ID NEW CALIBRATION ID VDS 34248000 34248100 34271000 34271100 2WD 34282000 34282100 ZD3*V 34249000 34249100 34272000 34272100 RAV4 2006 – 2008 2AZ-FE 4WD 34283000 34283100 BD3*V © 2007 Toyota Motor Sales, USA T-SB-0015-08 February 13, 2008 Page 5 of 6 Frequent Upshifting and Downshifting with Cruise Control "ON" Repair Procedure 1. Check for the Authorized Modifications Label affixed to the vehicle in the location shown in Figure 1. Confirm if the ECM (PCM) calibration has been updated. If the calibration ID listed is NOT the latest ECM (PCM) calibration — go to step 2. Figure 1. Location of Authorized Modifications Label on 2006 RAV4 1 5 3 2 4 1 Replacement ECM (PCM) Part Number (i.e., 89661–42C20) 2 New Calibration ID(s) (i.e., 34282100) 3 Dealer Code 4 Date Completed 5 This TSB Number 2. Flash Reprogram the ECM (PCM). NOTE • The GR8 Battery Diagnostic Station MUST be used in Power Supply Mode to maintain battery voltage at 13.5 volts while flash reprogramming the vehicle. • For details on how to use the GR8 Battery Diagnostic Station, refer to the GR8 Instruction Manual located on the Technical Information System (TIS), Diagnostics – Battery. Follow the procedures outlined in TSB No. SS002-07, "Techstream ECU Flash Reprogramming Procedure” , and flash the ECM (PCM) with the NEW calibration file update. © 2007 Toyota Motor Sales, USA T-SB-0015-08 February 13, 2008 Page 6 of 6 Frequent Upshifting and Downshifting with Cruise Control "ON" Repair Procedure (Continued) 3. Start the engine and warm it up to normal operating temperature before test driving. 4. Test drive the vehicle to confirm proper vehicle operation and ECM (PCM) initial learning. Refer to the Technical Information System (TIS), applicable model year RAV4 Repair Manual, Drivetrain – Automatic Transmission/Transaxle – • 2006: “ U140F / U241E / U151F / U151E Automatic Transaxle: Automatic Transaxle System: Road Test” • 2007: “ U241E / U140F / U151E / U151F Automatic Transaxle: Automatic Transaxle System: Road Test” • 2008: “ U241E / U140F / U151F / U151E Automatic Transaxle: Automatic Transaxle System: Road Test” 5. Install the Authorized Modifications Label. A. Using a permanent marker, enter the following information on the label: • ECM part number [Refer to the Parts Information section for the CURRENT PART NUMBER ] • Calibration ID(s) [Refer to the Calibration Identification Chart for the NEW CALIBRATION ID(s) ] • Dealer Code • Repair Date • Change Authority [ this TSB number] B. Affix the Authorized Modifications Label to the vehicle at the location shown in Figure 1. The Authorized Modifications Label is available through the MDC, P/N 00451-00001-LBL. © 2007 Toyota Motor Sales, USA Replies to this message: thr (Mar 08, 2008 11:53 am) bigdadi118 (Mar 08, 2008 1:44 pm)
#277 of 285 Re: New Software [pam14] by thr Feb 23, 2008 (7:16 pm)
Replying to: pam14 (Feb 18, 2008 6:34 am) PAM14, some of us out here are anxiously awaiting the results of your experience with the "fix". I lost arbitration and hope to avoid a lemon law case. I would much prefer that Toyota correct the problem. Basically I like my RAV4 and will go for the "fix". I need to hear that it works. with no bad side effects. thr Replies to this message: me1939 (Mar 04, 2008 11:58 am)
#278 of 285 Re: New Software [thr] by me1939 Mar 04, 2008 (11:58 am)
Replying to: thr (Feb 23, 2008 7:16 pm) thr: After reading pam14's entry I called my dealer and he was unaware of the Technical Service Bulletin (TSB0015-08). He quickly checked and sure enough the bulletin was finally out. I scheduled today to have the software installed. I checked the cruise control shifting problem with the A/C on as I went to the dealership. It still was shifting back and forth from 2nd to 3rd gear on hills. It took the dealer less than an hour after I arrived to upgrade the vehicle's computer software. (My velicle was the first one they had done the software calibration.) I tried to get the service department to test drive the vehicle before I left but they refused. (I guess they wanted to get rid of me quick.) I checked the vehicle the same way and at the same place as I drove home and it seems the problem is FIXED. I was one of those who foolishly wasted my time with arbutration and lost after being told, "There was no problem...the cruise control was working as designed." They did give me a free 100,000 mile bumber to bumber Platium Warranty - sort as a "gift to the loser." Well it looks like after over 7 months they finally have a fix for the problem that "didn't exist." I AM GOING TO HAVE TO WANT A TOYOTA VERY BAD BEFORE EMBARKING ON A SIMILAR JOURNEY AGAIN WITH THE TOYOTA MOTOR CO!
#279 of 285 The "fix" for me1939 by thr Mar 04, 2008 (6:06 pm)
Wow! me1939, thank you, thank you, thank you, for reporting your experience with Toyota's TSB 0015-08, the "fix". Since losing my arbitration case, I have been pretty discouraged. Thanks also for keeping up with the discussion. I am convinced that this problem would have gone unsolved if this forum had not provided all of us an opportunity to communicate and vent our frustration with the RAV4 "buck n Jump" cruise control. The worst part of my experience was not the cruise control, but the near unanamious denial of the problem by theToyota organization. I wonder if the corporate head in Japan would consider the stone walling we faced dealing with Toyota USA as honorable conduct. thr Replies to this message: steve_ (Mar 04, 2008 9:21 pm)
#280 of 285 Re: The "fix" for me1939 [thr] by steve_ HOST Mar 04, 2008 (9:21 pm)
Replying to: thr (Mar 04, 2008 6:06 pm) I hope both of you kept the address of your arbitrators so you can mail them a copy of the TSB. Don't forget to cc the arbitration association they work for.

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