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Toyota RAV4 Cruise Control Problems

285 messages, Last post on Jun 14, 2009 at 8:14 AM
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I had the National Center for Dispute Settlement email me the arbitration decision. The request for repurchase was DENIED. I don't know where to go from here. It looks like I will have no cruise control on my 2007 RAV4 unless they come up with a fix. The bottom line seems to be that you have to provide compelling evidence to support your claim that the condition substantially impairs the use, value, or safety of your vehicle. I thought that I had done this. The term "substantially" is at the arbitrators discretion. Kay |
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Kay it is really hard to win against the car manufacturers, I am 70 years old and have had countless new cars in my life, I had problems with GM over a Buick car one time and a 1978 Ford, the last time I bought a Ford was 1978 and the last time I bought a Buick was 1985, but I believe this Rav 4 is the most blatantly obvious defective car of them all, also the 2006 [Rav 4] will be the last Toyota I will own, even tho my 2005 Camry is a darn nice car, but I still will never buy a Toyota again, now that I know how they deal with problems...good luck Kay and maybe you can trade it off to some sucker for another car soon, that is what I intend to do. |
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When talking to a lawyer last week about this posibility he stated that it didn't have to be a issue that impaired the safety,value, or use of the vehicle. Which by the way was the same reason I was denied. He stated that according to VA lemon law if something does not function properly that's all you need. At this time I think we are simply going to sell the piece of crap and be finished with Toyota. Oh and by the way, since Toyota says there is nothing wrong with the vehicle I don't see the legal abligation to disclose the maint. history when selling it. |
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We completed our arbitration hearing last week. We now await the decision. Thanks to all of you for sharing your thoughts on this subject. We think we presented our case well, partly because of your recommendations. We had a thorough written brief, verbal comments, and a perfect demonstration of the buck n jump. The Toyota representative had to admit that what we presented was true. Yet, he indicated all RAV4 2wd. 4cyl. have this characteristic. We were hopeful as we left the hearing. Those of you that have not yet gone through arbitration should check out the 2005 US FTC audit of the NCDS/Automobile Warranty Arbitration Program [awap]. The audit report is found at WWW.ftc.gov/os/rule703/2005auditncdsawap.pdf It is 87 pages of history,procedures,methods, training,and statistical data. The report basically said that the NCDS was doing its job within federal rules. However, the statistic that shows just how difficult it is to win was the overall awap reported numbers. In 2005 3,317 dispute cases were filed. Some were ineligible for review, some were closed by mediation [with the dealer], and 1,888 were actually arbitrated. Only 364 [19.3%] were in favor of the consumer. 1,524 [80.7%] were adverse to the consumer. HAL
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Received the results of our arbitration exercise: DENIED! It seemed to be a fair and straight forward hearing. We felt our case was a winner. However, considering that only 19.7% of consumers win at arbitration, we are not surprised. I would never recommend arbitration to anyone. If a case exists skip arbitration and go straight to the lemon law. Arbitration just slows efforts to get a resolution, and kind of muddies the waters. HAL
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Replying to: thr (Nov 12, 2007 7:18 pm) |
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I have a 6 cyl 2008 RAV 4. I don't have a problem with it changing in and out of gear but do have a problem with it down shifting on a hill. But it only does it if I'm going down a hill and start up another hill. It seems to lag to long in coast mode and does not make a smooth power transition. I can tell a difference when I have a full tank of gas. If I approach a normal size hill straight on, I don't down shift.
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Toyota has agreed to buy-back my 2007 RAV4 under the Georgia Lemon Law process. I am to meet at the dealership sometime next week for the buy-back to take place. I have just purchased a 2008 Nissan Rogue SL to replace the RAV4. It is a great small crossover SUV and fits my needs nicely. This makes my 4th Nissan purchase and I have great service and reliability from them. Buy the end of next week I should be done with Toyota. Good luck to all on this forum who are dealing with defective RAV4's. Mike |
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| I looked at RAV4, along with a few other cars. Just for the fun of it, I printed out the worst of it and left it with the salesperson, explaining why I would not be buying a Toyota. I wasn't going to anyhow, but just figured I'd do my part. I wish you all the best with this problem. | |
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