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Toyota RAV4 Cruise Control Problems

285 messages,  Last post on Jun 14, 2009 at 8:14 AM

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What is this discussion about? Toyota RAV4, SUV


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#196 of 285
Re: crap cruise [sumrx4] by thr
Oct 24, 2007 (12:16 pm)
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Replying to: sumrx4 (Oct 22, 2007 5:34 am)

After reading the first paragraph of the arbitrators reply in the final paragraph of the results letter to you, I made me sick. However,I'm going for my arbitration Nov 1st, while making preparations for a lemon law settlement. This whole scenario is unbelievable. I've always loved Toyotas and believed their warranty was something I would never need to use. Now that I need it, it appears to be worthless.
Next, I think NHSTA needs to hear what cruising at 65 on the interstate uphill sounds like as my RAV4 "Bucks n Jumps" between 2nd gear at full throttle, and 4th gear like the brakes are on...over and over. It sure felt dangerous the first time it happened to me. Consumer Reports, who recommended the RAV4 as a "best buy" needs to retest the RAV4.. going uphill.
Sumrx4 thanks for relating your story. It makes me want to fight the big guys with everything available. Hal
#197 of 285
Re: crap cruise [thr] by sumrx4
Oct 24, 2007 (12:58 pm)
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Replying to: thr (Oct 24, 2007 12:16 pm)

I would print this entire thread and present it or at least copy all 12 case # listed here. I would also (if it comes up) make someone show you where it states in the manual about driving on hills. I started to get my manual during the hearing and call her out but because I had not read the manual I was afraid she could prove herself right. I know now she could not. Any and everything you can provide in your favor should be brought to the meeting.
For what it's worth, I made a meeting with a local lawyer about the lemon law process. He advised me that while domestic manufacturers would deal with you all the foreign manuf. especially Toyota would never admit they are wrong. Good luck with the process.
#198 of 285
arbutration info by sumrx4
Oct 24, 2007 (1:31 pm)
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To all heading into or thinking of arbitation...Today I brought the letter of decision from my arbitration to work so I could reread it. Here is the exact type from the decision portion of the letter.
 
Although it appears the vehicle has a problem with the cruise control mechanism, the customer failed to provide sufficiently compelling evidence to support the claim that the problem substantially impairs the use,safety,or value of the vehicle.
 
Here is my suggestion before going to an arbitration hearing. I would take it to at least two independant machanics and get their opinions in writing of the problem and possible effects from it and I would also take it to at least two vehicles dealers one of them being a different Toyota dealer and after disclosing the maint. record and the problem, get a witten offer for a trade in. The results from these poeple may prove to be invalable to your case.
 
Why does hind sight always have to be 20/20
#199 of 285
Suggestion by cdmac36
Oct 24, 2007 (9:58 pm)
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Speaking of 20/20. Anyone thought of contacting ABC News 20/20 for possible investigation? Maybe the negative publicity will make Toyota come up with a fix sooner. I was considering buying a 4-cylinder RAV4 but will hold off now after reading the posts on this forum.
#200 of 285
Re: arbutration info [sumrx4] by crtzlow
Oct 25, 2007 (3:45 am)
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Replying to: sumrx4 (Oct 24, 2007 1:31 pm)

With the results of going into arbitration going from one side of the scale to the other I wonder how much (if any) input the dealer has on this? Our dealer was great to work with and really seemed to want to get the problem fixed. The person who inspected the car at buy back told us that he had rarely been to this dealership for this purpose but had been to other dealerships in the same city several times. Everyone at Team Toyota in Baton Rouge went out of their way to help us in any way.
It doesn't make sense for Toyota to reply basically there is no problem to some and then on ours they say, "is due to the computer logic".
With this problem continuing into the '08 models one would think they should have it fixed. One thing I do notice is that people are still posting favorable reviews of the 4 cylinder RAV 4, so at least some of them don't have the problem.
 
Don
#201 of 285
Re: Suggestion [cdmac36] by sumrx4
Oct 25, 2007 (4:46 am)
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Replying to: cdmac36 (Oct 24, 2007 9:58 pm)

I contacted my local news station that has a feature about problems people have but the reply I got was nill.
 
Does anyone know anything about a class action lawsuit?
If Toyota or Toyota dealers are buying some back there is no reason they should not make some restitution to any and everyone that brings this problem to their attention.
#202 of 285
Re: Suggestion [sumrx4] by cdmac36
Oct 25, 2007 (7:43 pm)
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Replying to: sumrx4 (Oct 25, 2007 4:46 am)

You can also file a complaint with the NHTSA (National Highway Traffic Safety Administration) Office of Defect Investigations. Here's the link:
 
http://www-odi.nhtsa.dot.gov/
 
When the rear tailgate window of my Mercury Mountaineer shattered out of the blue, I filed a complaint. NHTSA investigated and Ford/Mercury issued a recall for a design flaw.
#203 of 285
Re: Suggestion [cdmac36] by sumrx4
Oct 26, 2007 (5:14 am)
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Replying to: cdmac36 (Oct 25, 2007 7:43 pm)

Thanks Carmen,
 
I just filed via your link and suggest we all do this. There was currently one complaint for this issue filed a few months back. Don't know if it was one of us or not.
If you do file it takes about 10min and have your VIN handy and the name and address of all the dealers that have looked at your vehicle.
 
Maybe a small window of hope
#204 of 285
Re: Suggestion [cdmac36] by mlmcgahee
Oct 27, 2007 (4:12 pm)
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Replying to: cdmac36 (Oct 25, 2007 7:43 pm)

I have filed a complaint with NHTSA also... Thanks for the info..
 
Mike
#205 of 285
Re: Suggestion [cdmac36] by bigdadi118
Oct 28, 2007 (8:23 pm)
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Replying to: cdmac36 (Oct 25, 2007 7:43 pm)

Yep I think that is the best shot by filing to NHTSA. If the number of complaints are high enough, then NHTSA will do their own investigations and may force Toyota to do the recall.

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