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Automotive News & Views Is There Room in the Luxury Market for Hyundai?
4239 messages, Last post on Dec 02, 2009 at 6:53 AM
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Replying to: bobad (Oct 12, 2008 7:56 am) are by the 1 and only Caralinabob spouting off the same thing on forum after forum." That is not an accurate statement at all. His name is spelled Carolinabob. There are many many others "spouting off" as you say about the terrible suspension issues with some Azeras. Many Azera owners have had their shocks replaced three times, and still are having problems. Don't you wonder why Hyundai is paying for those replacement shocks if there is nothing wrong with their older shocks? Of course, not everyone is dissatisfied with their shocks, but many many are. |
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Replying to: bobad (Oct 12, 2008 7:56 am) If you go to Hyundai-Forums.com and look at their topics for Azera front end or suspension, you will also see hundreds of complaints. Also, mine began late in the game on that site as well. Furthermore, you need to read the 2006 reviews by Edmunds Editors and Chris Wardlaw at autobytel.com on the Azera. I wish I had. As regards the Genesis, please read the reviews in October issues of Car and Driver and Automobile Magazine. It may be a different suspension and different materials, but the experts say it is not designed correctly. Get your information correct before you attack someone for expressing their opinion and reporting the findings of the experts. It is fine to say you disagree and your Sonata is great, but that really is apples and potatoes. |
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Last year, I wrote to Lexus and told them why I did not purchase one of their cars. Within 2-3 weeks, they called me and we had a nice chat about what I would like to see on their cars. They also sent me brochures on the LS and GS models. I have also communicated with other manufacturers and been cordially treated. But, NOT Hyundai! 08/26 sent a letter to CEO with what I would like to see on the Genesis. Most suggestions were things on the Azera, but not on the Genesis and moving some features from the 4.6 to another package on the 3.8. 09/05 letter stamped received in President's office. 10/02 letter stamped received in Consumer Affairs Dept. 11/21 letter stamped received in Legal Dept. 11/21 letter returned to me with a cover letter from assistant general counsel. Their letter states: "As a matter of course, all correspondence received by HMA containing suggestions for design changes, new products, marketing strategies, advertising slogans or the like, is forwarded to the Legal Department for reply. Please be advised that it is against the policy of HMA to accept unsolicited ideas from persons outside the Hyundai organization. In accordance with this policy, we are returning your correspondence with this letter. Please consider this letter as HMA's response to your August 26, 2008 correspondence." This is why Hyundai will not suceed as a luxury car manufacturer and will ultimately have problems becoming a major factor in the American market.
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Replying to: carolinabob (Nov 24, 2008 8:57 am)  Hershey used to say "don't send us unsolicited ideas." Now they have a more enlightened policy. |
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Replying to: carolinabob (Nov 24, 2008 8:57 am) Making a car with all the luxury features but without the luxury treatment to your customers does not make you a competitor in the luxury car market. Period. louiswei |
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the Genesis already provides one with all that they want in a luxo rig. I'm not looking so that person is not me, but, I think that an honest look right here on Edmunds will find you a bunch that like the Genesis sedan as it is. I have already read their reviews, so don't try and squiggle out of this one like Bret Favre in the grasp of Patrick Kerney. Hyundai is doing well and they just choose not to waste their time...I...I...I mean spend their valuable time responding to people who want something else in their vehicles. Thing of the twisty-turtle-ees a large Company could be turning while they try and keep the production wheel turning? Business gotta keep moving, padres!
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Replying to: iluvmysephia1 (Nov 24, 2008 11:49 am) Sorry, but apparently you don't know what's in a true luxury buyer's mind. In a "true" luxury buyer I don't mean one who wants just the leather seats and all the gadgets. A true luxury buyer wants to be pampered, they want to be treated like royalty and it's the detail that counts. If you still don't get what I am saying go to your local Hyundai dealer's maintenance department first then make another trip to your local Lexus dealer's. You probably still won't get the idea of the whole "luxury ownership experience" thingy but at least you'll get an idea of what I am talking about. So Hyundai would be wasting time if they take a customer's opinion/advice seriously? Well if that's the case I guess Lexus has just wasted A LOT of its time... Business doesn't get going if Hyundai takes a customer's opinion/advice seriously? Well if that's the case I guess Lexus never got going since 1989... 
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