Last post on Jul 23, 2011 at 3:09 PM
You are in the Ford Escape
What is this discussion about?
Ford Escape, Auto Body, SUV
#5 of 38 Ford says no Escape owners complained about paint!
May 12, 2008 (7:23 pm)
A piece of paint just peeled off my 2003 Ford Escape, colour code C2.
They tell me they won't do anything since the warranty has expired and THERE IS NO RECORD OF ANYONE ELSE COMPLAINING. Well I've seen a few posts around the net about this exact problem. So I would love to hear from you if you have complained about this problem. And I don't care what the colour is.
Help me out folks!
#6 of 38 Ford Paint warranty
Jun 16, 2008 (5:12 am)
Ford only covers the paint for 12 months or 12,000 miles, which ever comes first.
Only Ford and GM provide any paint warranty at all.
#8 of 38 Re: Ford says no Escape owners complained about paint! [cheapcanuck]
Jun 27, 2008 (7:13 pm)
Have you had any response yet from Ford? I will be complaining and seeing what I can do too with my 2003 Escape too. I have all kinds of peeling paint along the "seams" on my doors & around my tires, etc. When I phoned the dealership they also said there have been no paint problems.
#9 of 38 Re: Ford says no Escape owners complained about paint! [sl1]
Jul 23, 2008 (11:29 am)
We have a 2003 Escape, light gold/beige (grey?) color, same pealing problem. Ford didn't use the 'we've never heard about this' line as I told them that there were literally hundreds on complaints for the same issue to be found online. I told the cust rep that either Ford does something about this, or folks like us are going to force them.
I've filed a complaint with the FTC, and have already contacted several consumer advocate/attorneys with the complaint with the hope that enough will trigger a class action lawsuit. I suggest you do the same. Also, be sure to rate the vehicle with your experience on sites such as Edmunds to help others avoid the same problem.
#10 of 38 2003 Paint Bubble
Jan 23, 2009 (2:35 am)
On 8/3/03, I bought my long-desired 2003 Escape.
On 1/21/09, I became the owner of a Gold Ash Escape with paint missing. It's on the hatch to the right of the license plate holder. The part that has come off is about 6" X 4" and the bubble wants to continue upward.
On 1/22/08, I contacted the dealer and was told that since they no longer have a body shop I should contact one on my own. One of the techs at the recommended body shop said last night he'd speak with the dealer again in my stead as it was "clearly a defect since it's the adhesion of the paint to the primer that has failed." I'll keep you all posted, but suffice to say I'm not happy! Any advice will be appreciated.
#11 of 38 HiggJ
Mar 04, 2009 (8:07 am)
I have a white 2003 Ford Escape with paint peeling off under window on lift gate.Talked to dealership they checked for recall, no recall,we were given Ford number to call,called Ford they said warranty was over nothing they could do, the woman also said the dealership was going to talk to their supervisor and possibly fix it.They(dealership) never called back. Talked to Ford again yesterday, if everyone reports their problem to Ford they might check in to this and do a recall.Get the word out and get everyone to report their problem to Ford. 800-392-3673- Ford Customer Assistance.
Mar 04, 2009 (8:43 am)
I hate to burst your bubble there cjh2, but this peeling paint problem has been an on going issue in some Escapes and even Tributes. However, all customers that have contacted Ford have gotten the same run around (at least from what I have read here in the forums)....if in warranty it will be covered, if out of warranty your s.o.l
I don't think Ford will ever issue a recall because it is not a safety issue where they may get sued for an injury or death related to peeling paint. There may be a TSB but even that does not guarantee you a fix.....sorry!
#13 of 38 Re: HiggJ [vg33e power]
Mar 11, 2009 (6:56 am)
I understand its not a safety issue, but it is a consumer issue , and we the consumer have made Ford what it is today.It's not an isolated case, Ford needs to listen, and you the consumer need to let them know.
Mar 11, 2009 (7:34 am)
I totally agree with you cjh2, I am not trying to go against the grain on this issue with you. I also think Ford should step up and fix the issues that have a history of reoccuring like that of the peeling paint. However, from what I have read in this forum it seems like Ford is giving the consumers with this specific problem the run around. Good luck!