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Lincoln Navigator Power Running Boards

40 messages,  Last post on Nov 04, 2009 at 1:43 PM

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#20 of 40 Re: 2003 power running boards [beav626] by bobbycar Feb 12, 2008 (4:22 pm)
Replying to: beav626 (Jun 27, 2007 2:14 pm) 2004 ultimate. driver side - only - would sometimes come out, sometimes not. i tried opening just the back door & it would come out - sometimes. passenger side worked find. the problem was the control module, replaced under the extended warranty. to date, owned truck 4 months, 15 days in dealership, estimated $7-8k repairs under extended lincoln warranty, $200 out of pocket.
#21 of 40 Re: Running board problems 03 Navigator [akirby] by kgatti Feb 14, 2008 (5:50 am)
Replying to: akirby (Feb 08, 2008 7:50 pm) My argument with Ford is that I reported these problems every time I took my car in for service, beginning over 2 years ago when my car was still under warranty and the miles were obviously much lower. Every time I was told that the problem was the motor, or that they greased it up and it was working fine. It would work okay for about a month or two if I was lucky, but the problem was never FIXED. No one ever checked to see if the plastic covers were warped and getting caught, which would have keyed them into the problem with the rust. In fact, the warping is so subtle that it would be hard to notice, especially if mechanics are focusing on motor problems. Ford DID absorb the cost of the replacement running boards ($1300); my cost was the labor to install them. So I chalk that up to a victory on my end and an affirmation that Ford is aware that a problem exists. My vehicle is a 2003. Rust is a problem I would expect on a 15-year old car, not a 5 or 6 year old vehicle. The mileage has nothing to do with rust and body defects, so I disagree with you on Ford's responsibility to its customers. A $60,000 vehicle should hold up better than this. Replies to this message: akirby (Feb 14, 2008 7:36 am)
#22 of 40 Re: Running board problems 03 Navigator [kgatti] by akirby Feb 14, 2008 (7:36 am)
Replying to: kgatti (Feb 14, 2008 5:50 am) I understand your frustration but it seems most of the blame here goes to the dealer who misdiagnosed the problem. Unfortunately Ford doesn't repair vehicles - dealers do. And if the dealers weren't reporting the rusted running boards (because they didn't see them) then Ford would not have known there is a problem with them.   There is a specific rust warranty but I don't know if it's applicable in this case. I'm sure Ford would have preferred to fix the root cause instead of paying to replace all the motors.   As for the fact that it shouldn't happen - of course not. But it sounds like it was due to a design defect that trapped water and not due to poor materials. That could happen on a $12K Hyundai just as easily as a $200K Ferrari.
#23 of 40 Re: Running board problems 03 Navigator [kgatti] by jlevin1 Feb 29, 2008 (3:55 pm)
Replying to: kgatti (Feb 07, 2008 10:48 am) I am experiencing the same issue with my running boards on my '03 Navigator. I brought it to the dealership today and they said they would need to replace the motors as well. We have 75k miles on it. I would like to figure out how many other 03 owners are experiencing this issue so we can start to get Ford to own up to the issue. Based on this string, I also will be pursuing this with Ford. I'm not experiencing rust but I do have warped covers. We are in MN. Replies to this message: stiritup (Feb 29, 2008 5:05 pm) jlevin1 (Mar 01, 2008 1:40 pm) beav626 (Feb 29, 2008 8:16 pm)
#24 of 40 Re: Running board problems 03 Navigator [jlevin1] by stiritup Feb 29, 2008 (5:05 pm)
Replying to: jlevin1 (Feb 29, 2008 3:55 pm) Yup, 03 here 69000 miles same issue. Replies to this message: jlevin1 (Mar 01, 2008 1:40 pm)
#25 of 40 Re: Running board problems 03 Navigator [jlevin1] by beav626 Feb 29, 2008 (8:16 pm)
Replying to: jlevin1 (Feb 29, 2008 3:55 pm) I have the same problems......   I had my Driver side boards + motor replaced under warranty (69k miles)   diver side motor replaced but they did not do board.
#26 of 40 Re: Running board problems 03 Navigator [stiritup] by jlevin1 Mar 01, 2008 (1:40 pm)
Replying to: stiritup (Feb 29, 2008 5:05 pm) have you had any issues with your cylinder heads? if not you may want to get this checked with your dealership, this also seems to be an issue with the 03. ask your dealership to pull service service paper TSB 06-5-13 its a $5000 problem you don't want to have...you might prevent this if you speak to your dealership about it.   Thank you for the info on you running boards, I hope others respond as I think there is a hidden issue that Ford/Lincoln is covering up...
#27 of 40 Power Running Board Issues by tarshamc26 Apr 30, 2008 (7:23 am)
I'm having similar issues with my 03 Navigator. My driver side running board gets stuck in the out position, and then when I am driving it is attempts retract over and over again. I purchased this vehicle in December of 07 with 56,000 miles and immediately started having problems. I notified the dealership (Mahwah Hummer) which was an absolute waste. I was told that it was my fault that I must have hit something and bent the board. I then took the car to Smith and Cairns in Yonkers and was told that there is an electrical problem, now after the electrical problem was addressed I am now being told that it is a motor problem. My Warranty Company is covering 1.2 hr of the 2 hrs their being billed, the balance belongs to me. I'm keeping my fingers crossed that the motor is covered, it not I now sure what do. Any suggestions would be great!
#28 of 40 Power Running Board Issues by stiritup Apr 30, 2008 (8:29 am)
They will check the motor out and tell you there is nothing wrong with it so you need a new running board/ motor (about $2500). You see, they say the 03 had a sort of integrated board and motor unlike the newer models so they can not just change one. The dealer failed to tell you this prior to recommending and checking it out because that is money in their pocket.   I know this site has been wonderful in keeping some people linked about this issue but perhaps we should contribute and set up a dedicated and narrowly focused site specifically to campaign for a recall, including going after dealers. I am suggesting dealers as well as Ford motors because they are assisting the company to perpetuate this fraud of “the issue being isolated”.
#29 of 40 Driver's side running board malfunctioning 03 Navigator by frenchy8 May 06, 2008 (4:04 pm)
I just got back from Whitaker lincoln Mercury in Inver Grove Heights, MN today. I had issues with my power running board on the driver's side. It's all rusty and stop working. It also killed the motor. My warranty covers the motor but not the rust, therefore I can't get it fix. I need to pay from my own pocket $1500 to get a new one installed. I said no and rather spend that money for the gas. This really sucks due to the fact that we spent $60000 for that car and I can't even put up with the rust for more than 4 years. Pathetic. I thought that I was the only one but now that I see all your comments, it makes more sense. It's happening with all the 03 models. The funny part is that's happening only on the driver's seat. Why? We need to do something about that...

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