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SUVs Lincoln Navigator Lincoln Navigator Power Running Boards
40 messages, Last post on Nov 04, 2009 at 1:43 PM
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Replying to: stiritup (Aug 29, 2007 11:47 am) |
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I have experienced continuous problems with the running boards on my Navigator. Today I discovered why and want to share with others who are equally frustrated. The running boards are rusted through in about five different places on both sides of the car. Water seeps under the plastic covers on these running boards and pools in various places. This causes the covers to warp so that over time they will collide with the undercarriage of the Navigator, forcing the board to return to the out position. In my case, the running boards were moving in and out as I was driving. Naturally, the first place a mechanic will focus on is the motor. All these dealers who are telling you it's a motor problem need to look more closely at the plastic covers and see if they are warped. I just spent about 30 minutes on the phone with Ford Customer Care because I think it's ridiculous to expect consumers to absorb the cost of replacing poorly designed automotive parts. Customer Care contacted my service rep who then contacted the zone manager for Ford in this region, and they have agreed to cover $1,300 of the cost of replacing these running boards. My car has 90,000 miles, but has been meticulously maintained, and I don't believe the rust was caused by lack of care as my car is washed regularly to remove corrosive elements. I live in Louisville, not exactly in the snow belt. I plan to pursue this further with Ford and would like to hear from any other Navigator owners who have replaced their running boards due to rust. My guess is that Ford knows this problem exists, and the faulty motor excuse buys them time until warranties expire.
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Replying to: kgatti (Feb 07, 2008 10:48 am) I'm new to this board  I also had the same problem but intermittent with my Gator 03. When it happens, I notice there is a message DOOR AJAR on dash board. So I guess something relate to the driver's door latch/sensor that may cause the problem
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Replying to: kgatti (Feb 07, 2008 10:48 am) Thank you very much for this information. My 03 is doing exactly that. There is no doubt in my mind that Ford is aware of this problem and are faking ignorance. They pretend they are hearing this issue for the very first time when you called them. I am very interested in pursuing this issue. Mine hasn't been replaced yet so if there are others out there who wants to take this further I am in. Once again, thank you for the information.
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Replying to: stiritup (Feb 07, 2008 2:45 pm)
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Replying to: kgatti (Feb 08, 2008 3:03 pm) |
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Replying to: akirby (Feb 08, 2008 7:50 pm)
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Replying to: stiritup (Feb 09, 2008 5:59 pm) They know there's an issue. It's always been an issue. However, 90,000 miles is a long time later to expect them to fix anything. I also have a Lincoln LS and while a great car, there's a design problem with the front sway bar causing it to wear out bushings far too quickly. Ford has redesigned the sway bar but refuses to replace the badly designed ones. It would cost me nearly $1000 to have the properly designed sway bar put on. I dont like that anymore than u like what's happening with your PRBs. But that's the story. I dont know if other mfgs would treat things any differently. Good luck.
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Replying to: beav626 (Jun 27, 2007 2:14 pm)  estimated $7-8k repairs under extended lincoln warranty,  $200 out of pocket.
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Replying to: akirby (Feb 08, 2008 7:50 pm)
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