Last post on Nov 17, 2013 at 1:29 PM
You are in the Isuzu Trooper
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Isuzu Trooper, Isuzu Trooper II, Transmission, SUV
#52 of 167 2000 Trooper auto trans works in manual mode only PLEASE HELP
Sep 15, 2009 (8:50 am)
I took out a loan for $1700 to have my transmission rebuilt. I have a few issues, most of which I think have a lot to do with my being a single 50ish female. The shop that worked on my car has been extremely evasive and abusive about everything that's gone wrong ever since the work was done. I truly believe that the
shop took short cuts, and perhaps are not well-versed in the transmission problems
of a 2000 Isuzu Trooper LS. I NEED WHATEVER FEEDBACK I CAN GET to identify the realities of my situation. I must find a job asap, and I need my car!!.
One of the first interesting things I read was that my car has a sealed transmission,
which needs to be replaced, not repaired. Is this true?
Secondly, the shop that did the work considers anything electrical in nature that
may be causing the problem to be outside of, ie: not included in the price of the
work they did. Is this common, acceptable practice?
Also, another mechanic (very recently) showed me that 5 of the pan bolts were stripped and therefore would not achieve the necessary torque. In one of the pan bolts the original mechanic had placed a wire in the threads in an attempt to have the bolt tighten against it !! Not only had the original mechanic not advised me of the problem, but what he did say was that he "fixed everything he came across like new". Within a couple of months the car wasn't shifting properly, was out of fluid, and when I had asked the original mechanic what the problem had been he snapped at me that "it blew a seal!!, it happens!!" Is it considered acceptable prac-
tice to rebuild a transmission without making sure it all bolts back together properly?
The last time I took it to the original mechanic, the transmission would only shift
manually. The mechanic insured I didn't go anywhere else by insisting I leave my
car that moment, while taking 3 days to tell me that it was an electrical problem,
HAVING "NOTHING TO DO WITH THE RE-BUILD". He gave it back to me saying the repair cost $140.00. The transmission worked for about 10 miles, then reverted back to manual-only operation. When I called the mechanic, he yelled at me that it worked when I got it, and when I asked him what had been the problem he fixed,
he said he fixed a burned wire, and further yelled that he "could spend all day
explaining it too me but I would never understand!!" I didn't go back. I did, though,
have two other mechanics look for any trace of a burned or recently repaired wire,
and there was none.
I have since done more research and learned that the electrical system needs to
be "reset" following a rebuild. Maybe he doesn't know about that? I also read in my owners manual that the NEED FOR MANUAL OPERATION IS A MODE THAT THE COMPUTER SETS THE CAR INTO WHEN THE TRANSMISSION IS NOT WORKING PROPERLY.
Through all of this the original mechanic has been telling me I only had a 90 day
warrantee on the work, but when I pulled out the original invoice, it said 12 months.
The mechanic that showed me the stripped bolts also pointed out that what trans
fluid was there was burned. Does that necessarily mean that the tranny needs to be replaced/repaired again? I have been driving the car manually, but only around
town, no more than 35mph. Can that alone burn-up a transmission if there is fluid?
Or is the overheating directly related to the leaking transmission fluid?.
I have 30 days left on my 12 month warranty, but I don't want to go back to these
guys without some ammunition. I have already filed a report with Fl Dept of Consumer
Services, which I'm told is supposed to regulate business practices. When the trans shop finally responded, they said two things: my model of "transmission is re-buildable, and the transmission works fine." DCS did nothing and closed the file. I contacted the Attorney General, and they answered back that it was the DCS I had to speak to.
I can't believe that NEITHER of them has addressed my very specific complaints.
All of the other mechanics that have seen the car say that I need to take the car
back and demand that they do it right, but I have absolutely no confidence in that
idea, and no confidence in either the ability or integrity of this shop.
I've already come very close to loosing my home. I have to get a job right away, but
I live in a smaller town, with very few open positions in my field, at my salary range.
I welcome any input that may help me put this to rest.
#53 of 167 To Kather's issue
Sep 17, 2009 (3:48 am)
Wow! It sounds like this mechanic is a piece of work. I hate when people don't take responsibility for their work. Honesty is so hard to come by with mechanics these days. Obviously this mechanic also lacks social skills if he can't be courteous with you.
My suggestion is make sure you document every bit of communication and work that you have with them with dates/times. You can also consult an attorney. Some attorneys will even write a letter on your behalf with your expectations to the repair shop. Just having it on legal letterhead may add some persuasion that they need to get it in gear and help resolve the issues they've created. You might also see if one of the other mechanics you've spoken with will go with you to the repair shop and have a sit down with those guys. That way you can have it all laid out for you and the mechanic you bring with you and can call BS or ask questions if things are unclear right there on the spot. Again, document everything. The only problem with trying to take another mechanic with you is that it might be taboo to do so...since they are competitors. But doesn't hurt to ask. Offer them some cash for their time. It may be well worth it.
You can also talk to your local news agencies (TV and newspaper) to see if they might help you set things right if the above doesn't work. Our local TV news has a segment where they confront bad businesses on consumers behalf on the news.
Good luck. I know it is frustrating.
I just took my 2000 Trooper in yesterday to begin having it's transmission rebuilt today. I am hoping they are an honorable shop. The Better Business Bureau gave them an A+. That reminds me...you can file a complaint with the BBB also.
#54 of 167 Re: To Kather's issue [heykennedy]
Sep 17, 2009 (6:35 am)
Thank you so much for taking the time to read my long message and respond!.
I have found a low cost atty service, they're next, and hopefully more readers will
respond, especially transmission mechanics, so that I can show technical as well as consumer responses to the atty.
I was hoping the Dept of Consumer Services guy would stand beside me on this, he
even told me on the phone that he would keep pushing until we got a satisfactory
response, then the next thing I got was his letter completely dropping the ball.
Believe me I've thought alot about paying one of the other mechanics to go in with me, but they're in another city, and likely to consider it too much an imposition to
begin with. And I have contacted a couple of "investigative reporter" scenarios, but
they have either not responded or brushed me off with a form letter.
Thanks again for your support, a little outside empathy goes a long way for me
#56 of 167 Re: Trooper 4x4 won't work [mapfish1]
Oct 31, 2009 (6:31 am)
My buddy had the same problem. We jacked it up
and checked to make sure the drive shafts to the front hubs were
turning, they were. We pulled the wheels and the snap ring on
the right front was broken. Replaced the 16 cent snap and the
drive on the front worked.
#57 of 167 trans prob 94 trooper
Nov 18, 2009 (2:22 am)
my trooper did the same thing today, thats why im here. got answers? let me know
#58 of 167 Re: 96 trooper transmission issue [ohibuddy]
Nov 18, 2009 (2:39 am)
i had this too and it also was my altenater. had to unplug from battery, charge system overnight to reprogram the brain, it works fine now
#59 of 167 94 Trooper OD problems
Dec 02, 2009 (8:26 pm)
My 94 trooper with 235,000 miles recently had the transmission completely rebuilt after the original tranny finally went out: new clutches, torque converter, valve body, solenoids, the whole nine yards. After the rebuild, everything worked fine except cruising on the highway in OD. When not deliberately on the throttle, the car would shift from 4th back to third with high rpms, until i pushed the accelerator again. The transmission shop has worked non-stop for the past 3 weeks, going back through, disassembling, reassembling, replacing all solenoids again, vehicle speed sensor, throttle position sensors, wiring, etc. After weeks of combing through everything again and again, we are at a loss. The car works fine, except in Overdrive on the highway. Any thoughts?
#60 of 167 2001 trooper skips 1st and goes to 2nd when in drive
Dec 23, 2009 (4:47 am)
I can manually shift the car and 1st works fine. The problem is only when the car is in drive and from a stop it goes to 2nd and bypasses 1st.
#61 of 167 2002 trooper auto transmission won,t shift right
Dec 27, 2009 (8:25 am)
Hello my trooper's trans was not upshifting and the tachometer was higher than
normal. and then the check trans light came on. now I have to find an honest
shop to take it to.... Cottman and Aamco seem like a rip off shop.