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Nissan's reliability concern for the future...When will they be back?

14 messages,  Last post on Oct 25, 2009 at 7:17 AM

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#5 of 14
Re: . [mikevegas06] by cyorke
Jul 16, 2007 (7:07 pm)
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Replying to: mikevegas06 (Jun 22, 2007 3:54 pm)

Well I am no expert but I do have a little bit of knowledge concerningthis. I work for Nissan/Infiniti in their warranty claims call center. Yehah they ahve some problems but I don't think it is as dire as you are making it out to be.
 
Like someone mentioned cars have gotten so technological as far as emissions, electrical control modules, etc etc etc.
If you have one wiring problem everything goes to pot. But the number of claims we have come through are very low when compared to the number of vehicles that are on the road.
 
I see claims on vehicles up to 100k miles due to we also process all Nissan service contract claims. Even the vehicles with the higher mileage on them do not seem to be having that many problems.
 
I also used to work as a tech for Toyota, several years, ago and trust me they have had their run of problems also.
 
You have to remember they are all still put designed, engineered, and built by humans. Once "we" can do all of that and have no problems with the vehicles we will also be walking on water and never dying.
#6 of 14
Re: Nissan's reliability concern for the future...When will they be back? [waltchan] by smarty666
Jun 22, 2009 (3:20 pm)
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Replying to: waltchan (Jun 21, 2007 11:02 am)

I don't know what your smoking but Nissan's reliability and quality are not gone and in fact everything I have read from, MotorTrend, Car and Driver, Consumerreports, etc, etc says the total opposite. I do agree that in the late 90's in early 2000's Nissan's quality was very poor when compared to Toyota and Honda, but since 2007 they have made huge strides in coming extremely close to Toyota and Honda's quality. Reliabiliy has never been an issue for Nissan. I have several relatives who have altimas, maximas, and muranos all with over 100k miles and no major mechanical or technical problems with the vehicles. The reason Nissan's overall reliability is below average at JD Power and associates is because vehicles like the Armada, Titan, QX56 and Frontier are below average which brings nissans reliability down. Nissan is getting rid of the Armada this year and infiniti is the QX56 and probably the Titan next year. If they do, their overall reliability rating will rise I believe to above average. Their major vehicles (i.e. altima, maxima, and murano) all have at least average or above average reliability and please do not tell me that the quality on the new 09 maxima is poor; you could slap infiniti badages on it and you never know the difference. Every car maker has 1 or 2 cars out of 100 that are defective and people like you come on hear bad mouthing the entire brand and scare people away . I drive a Acura TL and have had severe build quality issues with the vehicle and Acura is suppose to be right up there with Lexus in quality and reliability so give me a break
#7 of 14
Not enough time to prove itself long-term... by andre1969
Jun 23, 2009 (8:09 am)
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but a friend of mine has a 2006 Xterra, and has never had any troubles with it. He hasn't had to do anything to it other than scheduled maintenance. It has about 46-47,000 miles on it.
 
The only things I really don't like about it are the generous amounts of hard plastic inside, and the overly orange-peely texture of the paint. But both of these problems are indicative of the industry as a whole. Nissan certainly isn't the only offender.
 
Oh, one other thing...I really don't care for the Xterra's 5-speed automatic transmission, at least out on the highway. It seems like it often goes a gear too high. And when you need it to downshift, it takes a bit of time for the engine to rev up, and then it shifts down, and you take off. Sorta like turbo lag, I guess? I don't drive it very often though, so it might just take some getting used to. I'm actually used to older 3-speed automatics where the engine usually has enough power to just take off in top gear, without needing to downshift.
 
I know this runs contrary to most people's experience, but I'm actually leery of older Nissans, like from the late 80's and early 90's. My Mom & stepdad had a 1991 Stanza that wasn't so hot. They have a 1999 Altima that ate its transmission at 35,000 miles. However, the car has about 280,000 miles on it now, and I don't think ever had any major problems since then, so I guess I can forgive it! I also knew a few people with that early 1990's style Stanza, and the '89-94 era Maxima, that had engine problems.
 
I wouldn't be afraid to buy any of Nissan's current offerings. I think sometimes their interiors are a cut below Honda or Toyota, but that shouldn't affect long-term reliability.
#8 of 14
Yep... by iluvmysephia1
Jun 23, 2009 (12:10 pm)
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actually, Nissan isn't that far below Toyota or Honda in reliability.
 
Let's put it this way, if I wanted to buy a Nissan, any type of Nissan, over a Honda or Toyota or Hyundai of the same type, I wouldn't let Nissan's past reliability record get in the way of that purchase right now.
 
I am slowly admiring Nissan more and more as the production years roll along.
#9 of 14
Re: Yep... [iluvmysephia1] by dtownfb
Jun 23, 2009 (5:12 pm)
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Replying to: iluvmysephia1 (Jun 23, 2009 12:10 pm)

I own a 2004 Nissan Quest and right now, I would be very hesistant about buying another Nissan. The rattles and brakes have been very annoying to deal with. Also reading about some of the failures of the timing chain in the V6 engine has me planning to get rid of this van at 100k miles.
 
I have first hand experience why people call Nissan's reliability uneven.
 
Nissan's styling is nice, though.
#10 of 14
Re: Yep... [dtownfb] by steve_ HOST
Jun 23, 2009 (6:37 pm)
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Replying to: dtownfb (Jun 23, 2009 5:12 pm)

I hadn't realized they had switched from a belt to a chain. You'd think a chain would be more foolproof.
 
I keep waiting for the belt to snap on my '99 Quest but it's still ok at 132k. Guess I'll find out one of these years if it's really a non-interference engine like it's supposed to be.
 
I follow the Quest boards but not the Odyssey or Sienna ones, so I don't have a good feel for how the newer ones are holding up against the competition. The Canton factory sure had (has?) issues.
 
Mostly I notice a lot of issues with Muranos. More so than with, say, Pathfinders.
 
Smarty666, Nissan is just a hair below average in the JD Power Initial Quality survey for '09.
 
J.D. Power Releases 2009 Initial Quality Study Results (Edmunds Daily)
#11 of 14
Re: Yep... [steve_] by dtownfb
Jun 26, 2009 (10:16 am)
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Replying to: steve_ (Jun 23, 2009 6:37 pm)

don't forget the 2004 Quest has the V6 engine. Mine has held up better than most I have read about. I'll probably have to replace the rear brakes next week when it goes in for inspection.
 
I think Nissan is phasing out the Quest. Not sure if they plan to partner with Chrysler for their next minivan.
#12 of 14
Re: Yep... [dtownfb] by steve_ HOST
Jun 26, 2009 (12:45 pm)
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Replying to: dtownfb (Jun 26, 2009 10:16 am)

Mine's the 3.3 V6.
 
I was reading on Inside Line or somewhere around here last week that interest in minivans is back up. It's tough with Honda and Toyota dominating the import side and, while I like Caravans, you still have to wonder about the company viability.
#13 of 14
Re: Yep... [steve_] by dtownfb
Jun 27, 2009 (7:16 pm)
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Replying to: steve_ (Jun 26, 2009 12:45 pm)

It's hard to beat the minivan for practicality and space. they are more fuel efficient than vehicles like the big 3 row SUVs or crossovers. The Caravans have nice toys but this model's reliability has been pretty bad. Company aside, I would not buy a GC or TC with better vehicles available no matter if it is cheaper than the Odyssey or Sienna. I bought based on price back in 2001 when I purchased a Malibu over the Accord because it was $25 a month cheaper. Big mistake which I will never do again. Worst car I ever owned and the only car I ever traded in before it was paid off.
 
Nissan needs to focus on consistency esp. with the way the auto market is going.
#14 of 14
Nissan reliability in general by averagecarguy
Oct 25, 2009 (7:17 am)
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First - regarding the original poster - reliability is graded D by whom? And for which model or models? I guess I could just as easily say they are rated A or B? or F?
 
Next - 2004 Canton built vehicles - Quest, Titan, Armada (and it's twin Infiniti QX56) - all had more than their fair share of problems. In my view (and I've worked with Nissan for over 15 years), they were asking for trouble there. Building three brand new vehicles, in a brand new plant, staffed with people that had never built cars before. Considering the deck stacked against them, it should be said that it's good that more vehicles that year did not have problems. That plant's products have improved in quality every year since.
 
Every manufacturer (Including Toyota and Honda) has problems. Every manufacturer (Including Nissan and Chrysler) builds vehicles that run like a clock. They also build a lot that fall in between. My gauge of long-term reliability has always been Consumer Reports ratings. Not the written articles, which present the particular bias of the author, but the ratings of the owners themselves which show problems in several areas of the vehicle. Pick up any of the specialty automotive CR magazines provided throughout the year, or pick up the April automotive edition and flip to the "Reliability Ratings" section. Just flip through the pages. Lots of red - good long term reliability. Lots of black - not so much. You'll see that the above three vehicles have created the largest issue with Nissan's longer term reliability. Remove that history and things aren't as bleak as painted above.
 
Generally speaking - the Asian brands (especially the big three) typically offer better long-term reliability than either domestic or European brands. And Hyundai is making great strides.
 
If you lease or buy every two or three years, you'll be fine with most anything. If you keep your cars longer, check out those reliability ratings.

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