Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
SUVs Pontiac Torrent Pontiac Torrent Ignition Problem
66 messages, Last post on Nov 21, 2009 at 6:40 AM
You are in the Pontiac Torrent Forum. Your Hosts are steve_ & tidester
| Thats what im sayin....... Tomorrow i gotta take it to the dealer for the fourth time for them to check the same problem.... Ive been in contact wit GM and its to the point where i am now demanding that the dealer either keep the truck until its fixed or like you said they need to buy this wack ass torrent back or trade me for something simuilar. Ive only had my Torrent a lil over a month and all this drama already.... I guess GM is sick of hearing from me cause the guy ive been dealing wit wont answer my calls nor return them. I so dont know what to do n e more... Im at my wits end wit this truck... And the longest the dealer has kept it is over night. I tell them they need to keep it longer and they tell me they cant. Well it happened again this past weekend which is usually when it does it... almost exactly once a week..... well now it seems to be doing it more...but i called the dealer and told them and they said bring it in that next day of which i did the last 3 times... I told them this time i will bring it in 5 or 6 days later cause thats when it seems to happen (which is this fri) so we'll see....... Man i had a 01 Grand Am and loved it.... Never had one prob wit it........ So i thought since that was a Pontiac and was a good car i should get another Pontiac... boy was i wrong... I think after this i will never buy another GM again..... | |
|
Replying to: aakidd0204 (Feb 12, 2009 1:10 pm) The dealership had my torrent for a total of 23 days. Over the past year . We have been round and round. Well here is where I am at. We have replaced the ignition, and rebuilt it over and over. Next they checked the injectors for fuel build up. Next the check engine light came on and we thought yay!!!!!!! but it was a loose wire. Next we replaced the starter. thought it was fixed. NOT!!!!!! All the while the service manager never able to duplicate the problem. They were just taking my word for it. Right after we replaced the starter it started acting up. While it was acting up I called the Service manager and put him on speaker phone. He heard the nine times it took to get it started. He thought it was a fuel problem. I took in for another 7 days and nothing. It didnt want to act up. I brought it back to the dealership again for three days. So he asked it one of the guys could take it home. I said ok. The next day they were driving it and finally!!!!!! it acted up. It left them stranded for 37 minutes before it would start. Heres something, It lost 40 pounds of fuel pressure when the starter kept dragging and hesitating to start. They immediately said Fuel Pump!!!!!. So another two days later they replaced the fuel pump. At this point I was hopeful. I picked the car up in the evening. Not even four starts later i am stranded for 30 minutes. I immediately called the dealer. The service managers response was Call Pontiac. I cant help you. I have done all I can. I called pontiac back. And as of today I am still driving a defective car and waiting for an engineer from pontiac to look at my car. The problem is that I cannot get a rental car until they diagnose a problem. I am losing days of work and pay. We as pontiac owners are getting the shaft. I spoke to a girl at pontiac and asked her what my chances are for them to get me out of this car. She said sometimes they give good customer vouchers to help with a down payment on another car. But she said specifically I wont get the money I paid into the defective car. She mumbled something about five hundred dollars. If I dont get anything resolved with the engineer. I am going to go for the lemon law. The dealership and I have records of how many times this car has been in for the same problem. I have four claims with pontiac regarding the same problem. Dont mention the Lemon law to pontiac becuause they will stop talking to you as soon as those words come out of your mouth. Your extended warranty is probably through a company called Superior. Do you have a 100.00 deductable every time you go in? My car now has 48000 miles. My starting problem started at about 20000 miles. I have been fighting this since one year after I bought the car brand new. For a total ownership of two years and five months. They should be recalled. I hope this helps you by telling you about the fuel pressure drop. I am expecting a call on Monday from pontiac to schedue yet another drop off at the dealership so an engineer can look at it. I asked Pontiac what the difference between an engineer and a service technician was. She said an engineer eats, and sleeps cars. What a load of crap. I am becoming a professional at the waiting game. As well as other Pontiac owners. I will let you know whats going on. Brenda Valentine
|
|
|
Replying to: brendav (Feb 12, 2009 3:38 pm) That is very interesting. I am the one with the 100K warranty for my Torrent. It is through Pontiac not an off brand company. I have had a couple of issues of no starts this winter but it really has been good since last March. In any case I keep a notebook to document all issues. You really have to work with your dealer on this. I am sure you are frustrated since they have said they have done all they can. They need the support of the GM engineers. Although I was firm and both GM and the dealer knew I was angry, I gave the impression we could work together to solve this. The previous writer let their frustration work against themand that doesn't help. In any case it is important for GM to have files on these issues. Barb |
|
|
Well i took my truck in this fri and spoke to the service manager instead of just a service worker.... he was informed on all my calls and dealer visits.... He said ok lets park the truck outside and wait 15-20 as if you were going in a store and then we'll go out together and start it.... So my husband and i waited an waited and about 25 mins later the service manager caller our name and we went together to start it.... He handed the keys to me and said i should start it.... i said i am so sick of this truck not starting i dont want to deal wit it give the keys to my husband... so he did.... My husband jumps in the truck and turns the key..... and of course it starts..... So he trys it again....Still it starts....Meanwhile the service managers talking to me outside the vehicle and lookin at me like im crazy cuz the truck never does it for them..... So my husband trys it again.... and it did it.... it just cranked...... I was so happy.... After 4 visits to the dealer (of which is 40 mins, one way from our house) the service guy saw this happen..... But because we were talkin i dont think he fully heard it... I said did you hear that... he said faintly...I said is that normal... he started saying something about it bein an ele starter it sometimes it has to find its contack point or something so it my crank a bit..... So my husband turned the key again and of course it started.... He did it again and it started.... and on the 3rd try it did it again..... Just cranked... and this time a nice long one...... I said so your telling me this is normal.... he says oh i never heard of that..... He tells my husband let me try... So he gets in and trys and it starts, trys again and it starts and again.., of course it starts....then on the 4th try it just cranked again... and again a longer crank.... I said again you can not tell me this is normal..... So he said lets go in and i have to call GM assisants or something.... We say ok and we go back to the waiting room.... Meanwhile we're grining from ear to ear cuz the truck finally just cranked wit the key in the hands of the service manager..... we finally think we're gonna get somewhere...... About 15 mins later he comes over and says he couldnt get ahold of the GM assist guy so pretty much sorry.... Im like what.... he says sorry i cant keep your truck.... I was pissed.... I said 3 times this truck just cranked in front of you and theres nothing your going to do about it.... He says that yes it had long cranking at times but it did eventually start...... He said it has to actually NOT start for it to be a prob.....I said i should not have to try to start the truck 2 or 3 time before it finally starts... this is a 2006 vehicle not a 1974 it should start right away..... Im like so i gotta wait till im stranded on the side of the road somewhere wit my 7 yr old lil girl in freezin tempatures before you do something about this.....I started yellin and cursin and the service manager tells me to calm down and i said no i wont.... you dont want all these people here to know you sell junk cars..... He didnt say a word after that... He started saying something and i said let me talk to the owner of this dealership.... So we all went in his office and talked...... To make a long story short i am now told when i start the truck and it dont start on the second try im suppose to call the service manager and then they're gonna come to wherever i am and either hook it up to a portable diagnois machine or have it towed to there dealership.... I told them that is such a hassel for me when they can just keep it now and fix the prob while its there.... but they tell me they can not keep it cuz as it sits right now theres nuttin to fix.... I was soooooo pissed but my husband tells me to calm down.... So i said whatever.... whatever its gonna take for you people to fix my truck....I will miss work... yet again..... i will be late picking up my daughter from skool.... yet again...... just to satisify your wishes ok....So thats how we left the conversation cuz i walked out.... I truely think they're waiting for my manufactors warrenty to run out and say sorry now you gotta pay.... Well i bought it certified so i have till 48,000 miles and it now has like 33,000 but still they keep puttin off fixing it... The keep saying they cant fix something thats not broken..... But this time the prob actually happened in front of them and still i get nowhere...i love my truck but this is gettin really ridiculous.... Other then updating the onboard comp they havnt did a thing.... How do you fix a prob if you dont start somewhere.... I told them check the ignition... check the starter... check the wires... do something other then tellin me theres nuttin you can do.... So i dont know whats gonna happen from here...... Samantha
|
|
|
Replying to: samiaml (Feb 14, 2009 8:47 pm) Brenda |
|
|
|
So, after a few months of having no problems.... coincidently following my last post~! lol... my 07 Torrent is back at it again. I was stranded in an empty mall parking lot  1am because the thing wouldn't start. I had to call for a tow... because the dealership wants it towed directly to them when the problem happens so they can attempt to solve it... however, i was so pissed and COLD by that point, I just had the guy jump start it. I know that if I had waited and gotten it towed, the car would have started by the time the mechanics looked at it... happens EVERY single time. No one can figure out what the heck is wrong, but keep telling me to be patient... right. I didn't spend money on a new vehicle to have it be unreliable. I even went as far as to telling the dealership to keep it until it was fixed, but they refused to do so. I've had this problem for 2 years, and I am just tired if it. As I am sure u all are too!  Well... hopefully, it doesn't happen again soon! |
|
| U know its quit a shame that we all have to wonder if our Torrent is even gonna start in the morning or after a shoppin spree or if we're gonna make it on time to pick up our kids from school ..... After all my cursing at the dealership i at least got them to refund me one of my monthly payments.... cuz i told them i wont even drive the thing cuz it very unreliable..which is true.... But to be 100% honest i would rather them keep the money there giving me for the monthly payment and just have them fix it... so i never hav to see them again. The stupid thing did it again this sat.... Outside of target.... It just cranked and cranked... I usually let the key go after a few seconds but im like 4get it..... Just hold that bastard till it starts..... Maybe ill ruin something and they can finally look at something other then just updating the comp.... | |
| Hello everyone. I am working on getting my starting issues resolved. you can read my other posts under Brenda. Anyway I have a cool websight for those of you who are frustrated and have no where else to turn. Its the NHTSA ( National Highway and traffic safety administration. You can file a complaint with them in detail about your car. They are able to force auto manufacturers to repair or replace the vehicle. I filed a complaint today. They are the Government!!! Go to their websight or call them at 888-327-4236 or www-odi.nhtsa.dot.gov and do it online. Online is better you can print your complaint. This might be a long process and might not work but its worth a try! Lets all complain. Hope it all goes well. Brenda | |
Wow is all I can say. I guess I should have read this before purchasing. My wife and I purchased our 2006 Torrent on 2/21/09. This purchase was our 2nd at this dealer. In short, she got a 01 Eclipse in early 02 as a leftover. Some months later the car developed white spots on certain places around car. We tried alot to get them to go away. So in the end they repainted them at dealer and they ate the cost. So we were alittle skeptical to buy here but we did. So today I get the wake up call that she had the igintion problem as described. Turned key and it wanted to start but wouldn't. 3rd time it started. She called dealer and they said to bring it in when it's good for us to look at it. I even asked the "salesman" who said he had a 06 if he ever had problems and he replied "no" I guess he just wanted the sell. So today he tells the wife that his DID it also. Ours had 29,027 miles when we got it and it's not been a week yet and already this...We may have put 100 miles on it so far. I will keep you guys posted unless I end up in jail which at the same time will also be bad as Im a Police Officer. I hope they at the dealership don't think I won't make a scene. 
|
|
|
Replying to: jponczek (Feb 27, 2009 1:11 am) Sorry, Brenda |
|
You are here:
Forums
SUVs Pontiac Torrent Pontiac Torrent Ignition Problem
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
2009 Pontiac Torrent
Browse by Board
Browse by Topic
Today's Chats
