Last post on Dec 03, 2013 at 8:49 AM
You are in the Buick Enclave
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Buick Enclave, Car Buying, SUV
#235 of 281 Re: Need guidance on SUV/Crossover choices [bewell]
Nov 29, 2011 (11:09 pm)
Have you driven these vehicles? I went through the same selective process with them, plus the GMC Terrain. The 2011 Buick Enclave won hands down!!! Interior size, ride, comfort, bells and whistles, quality, looks, 2 sunroofs, sound system, and on and on. I bought the 2011 CXL2 AWD new in June. Love it and have no real complaints. I sell real estate. Got the 2 bucket seats 2nd row with NO console. I find it much easier to get into the 3rd row seats without the console - even tall, or big, adults can easily get there. Third row has its own AC/heat vents and a cig outlet behind the seat. With the 2nd and 3rd row seats down the cargo space is unbelievable. Very roomy with just the 3rd row down, too. There is also a handy, roomy storage compartment in the floor behind the 3rd row seats. In my shopping for a vehicle, I kept avoiding the Enclave because of price. Drove it last. Never looked back.
By the way, I bought with no nav system because I love my Garmin. Back-up camera is in the rear view mirror - much better place for it if you ask me. And, no DVD player, no step assist (the latter totally not necessary). Dropping these extras, and the console, helped a great deal on price and I do not miss these items at all. I live where there is lots of snow. Most people do not need the AWD.
My biggest complaint is the location of the driver side, side view mirror. Creates a terrible blind spot - getting use to it and take a much better look when I am turning the corner. Makes it difficult to find the pavement and PEDESTRIANS crossing! Really can't think of another negative!
Well worth the money.
#236 of 281 Re: Enclave Totalled [press]
Dec 12, 2011 (10:48 am)
It's a relief to hear that everybody was okay after the accident and am pleased that you enjoyed your Enclave so much. Have you been able to find a replacement since your last post? If I can be of any assistance, please let me know.
GM Customer Service
#237 of 281 Re: Enclave Totalled [gmcustsvcsarah]
Dec 12, 2011 (1:13 pm)
I always thought the Enclave was a well engineered and built auto. Even more so following the accident. We are looking to find another Enclave exactly like the last one, but no luck. If you can be of any assistance that would be greatly appreciated. We were hoping to find a 2011 out of existing inventory.
#238 of 281 Re: Need guidance on SUV/Crossover choices [bewell]
Dec 15, 2011 (10:35 am)
The leather-equipped Traverse looks just awful inside. It had been top of my list but when I sat down and saw the cheap nasty hard plastic everywhere, and the frankly bizarre bi-coloured leather steering wheel, I decided to go for the Enclave instead.
#239 of 281 Enclave passenger seat
Dec 21, 2011 (4:58 pm)
Like many my wife only had one complaint about our 2010 Enclave, that was the passenger seat that she normally sits in. It was very uncomfortable for her on long rides. Well this year she will be a happy rider with her new 8-way adjustable seat. I ordered the drivers side 8-way mechanism & the 8-way switch from GM and installed it on the passenger side. All holes line up for the plastic trim (some will need to be tapped with threads). It works and looks just like the drivers side. It is a little pricey, but it was worth it for a happy wife, plus I get to drive now. Those of you who have abilities to tackle such a job I would be happy to give you more information or if you live in central Indiana I am available for a fee. It would take about two days to complete.
#240 of 281 2008 Enclave - poor quality
Dec 23, 2011 (1:35 pm)
I purchased a GM certified 2008 Enclave CXL with 48,000 miles in January of 2010 . My wife and I were looking for the in-between alternative to another minivan or a Suburban. With four kids, the enclave seemed to be the answer. I have always purchased two year old - certified cars and have had very good luck. Unfortunately, this has not been the case with the Enclave.
Where do I begin? Lets start with the worst...leaking roof (the fixed skylight not the moonroof). Since I bought the car in January (Minnesota), the roof leaking did not become visible until it began to rain in early April. To make a very long story short, I took the car back to the dealer FIVE TIMES! Each time they told me it was fixed and it wasn't. I eventually had to call GM corporate customer service and open a case. After much arguing, I was able to get a letter of warranty from GM stating that they would fix any issue with the sunroof leaking up to 100,000 miles. I have not seen any leaking after they had the car in the shop for the fifth time. I spoke directly to the person working on the car and his conclusion was that the problem was a poor design.
A few weeks after having the car, I pushed the button to open the lift gate. The entire button assembly fell out into my hand. I had to take the car back to the dealer to get it replaced, While at the shop, they told me the transfer case seal was leaking so they replaced this as well. Both were covered by the 12 month warranty.
In the middle of the summer (6 months after purchasing the car) the air conditioning went out during an eight hour trip from Chicago to Minneapolis. Of course it was in the mid 90's and I had the entire family in the car. This time the dealer said they could not find any leaks in the system and that the system needed to be recharged. I had previously owned a 1999 Chevy blazer for nearly 10 years and never had to recharge the A/C system.
Shortly ofter the A/C problem, I began to experience a severe vibration while braking at highway speeds. The front brake rotors had warped and needed to be replaced. At this time I had put on less than 10,000 miles since I purchased the car. Of course this was not covered under the warranty.
One great annoyance with this vehicle is the transmission. This has been well documented in the years since this car had been released. The transmission is programmed to shift up early (to improve gas mileage according to GM). This is fine if you are only going to drive this car on perfectly flat terrain. Unfortunately, if there is an incline, the car keeps shifting down, then up, then down again. I have read that GM put out a service bulletin that would allow dealers to re-program the transmission to alleviate this problem at the owners request, but that fuel economy would suffer (and the cost to re-program is at the owners expense).
On the subject of fuel economy...I have yet to come close to the estimated 21 mpg. I did not have the transmission re-programmed. I am lucky to get 17 mpg in mixed in-town and highway driving.
At the writing of this post, I have just made another appointment at the dealer because the car has developed a loud whining noise while at idle or driving at low speeds. After doing some research, it sounds like I am now experiencing the power steering issues that have plagued this car and its siblings the Acadia and Traverse. GM has service bulletins on this issue as well.
My other vehicle at this time is a 1999 Chrysler Town and Country Limited. I bought this car as a 2 year old certified vehicle in 2001. This car has been a champ. At this point I have far more confidence in the Chrysler than the Enclave.
I have read other posts here that sing the praises of their Enclave. I am truly happy for these folks that they have been lucky enough to avoid the multitude of issues that other Enclave owners like myself have had to endure.
#241 of 281 Re: 2008 Enclave - poor quality [mnenclave]
Dec 26, 2011 (11:54 am)
I apologize for the frustrations and inconvenience that have been a result of the multiple repairs you've described in this post. I see that you have scheduled a new appointment for your Enclave due to a "loud whining noise" you're hearing from your vehicle. When is this appointment?
If we can be of assistance, either by providing recall or warranty information, or by opening up a Customer Assistance case, please send us an email with more information including your name/username, the last 8 digits of your VIN, and the name of your involved dealership.
GM Customer Service
#242 of 281 Re: 2008 Enclave - poor quality [gmcustsvcsarah]
Dec 26, 2011 (5:28 pm)
I'm really sorry to hear of your troubles with a 2008 Enclave. I was the proud owner of a CXL that I ordered new in June of '07 and took delivery 3 months later. In the 48 months (40,000 miles) I owned it I never experienced any problems beyond normal maintenance. However, I always had the car serviced at a GM dealer and always on schedule. Here's a very valuable lesson...if you can't trace the ownership of a used (or previously owned, if you prefer) by Car Fax or somehow getting in touch with the previous owner, I wouldn't buy the car! Look at the weather we've had in the last few years...hurricanes, lots of flooding, etc. This is not to mention that many people just don't service their vehicles properly. Whoever buys my car will be buying a real dream. When I turned it in the only things it needed were tires and brakes, in about 5,000 miles. Again, I'm sorry to hear of your mishaps, but try to remember that cars are only machines that need to be serviced and handled correctly. I'm sure that GM Customer Service will be a great help to you.
#243 of 281 Re: 2008 Enclave - poor quality [kcorey]
Dec 30, 2011 (9:05 am)
I appreciate your advice on vehicles and I have followed this advice on all vehicles I have purchased. This is why I have been so disappointed in this car. I have done most of the routine maintenance on my vehicles myself. This includes oil changes and brakes. The enclave I p;urchased was a GM certified lease return. I have the CarFax information from the dealer and also the history of any recalls that have been done. I guess the only saving grace for me was that I purchased an extended warranty.
In a follow-up to my last (lengthy) post, I just got my enclave back from the dealer after being in the shop for two days. I originally brought it in for a noisy power steering pump. They did discover a leaking power steer in hose. However, they also found a defective sway bar and replaced that. Then it was discovered that the water pump was leaking, so that was replaced as well. Finally, they called me to tell me that they had found an oil leak coming from the timing chain housing. They replaced the timing chains and resealed the housing. This required an oil change of course. The car currently has 67,000 miles.
All of the above was covered under either my 5 year 100.000 mile power train warranty or the extended warranty I had purchased. My guess-timation on the retail cost of this work would be in the neighborhood of $2500 or more. I paid my deductible on the extended warranty of $100. I guess that is a way of looking at the bright side.
I go back to my original post about the quality of the vehicle. If all of these things had to be done on a vehicle that only has 67,000 miles on it, what does that say about the quality? I have 105,000 on my '99 Chrysler town and country. I have not had to replace even a water pump. I took the Chrysler on a 500 mile round trip over the past three days. The car ran like a champ and got me nearly 24 miles/gallon.