Last post on Dec 02, 2013 at 7:32 PM
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Buick Enclave, Auto Repair, SUV
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#186 of 193 Re: 2008 Enclave Transmission issue [chosen33]
Jul 31, 2013 (10:25 am)
I am sorry to hear that you are experiencing an issue with your transmission. Have you spoke with a Buick Customer Care agent? If not, we are happy to look into this for you. You can reach us via email at socialmediagm.com or you can contact us by phone at 800-521-7300.
Jennifer T. (Assisting Amber)
GM Customer Care
#187 of 193 Bad Transmission at 45K, Power steer pump at 27K, faulty electronics, etc
Aug 23, 2013 (1:59 pm)
What can I say about my 2008 Buick Enclave other than Total Disappointment and Failure on GM's part. I bought the car new in 2008 & like clockwork, have experienced every major problem this board amongst others have had. My car is 5years6 months w/ exactly 45K miles on it. I just got the car out of the shop for about the 12th time for major repair, this one for the transmission, which went completely out. They rebuilt the trans, but its not the same car as before. Bad shifting, loud and not smooth. When I bought the car off the lot I found the entire back flooring had molded due to a leaking rear lift gate and had to have all the carpet & padding replaced. The moonroof leaks to this day but its something I just live. The power steering pump went out a few years ago. The electronics system has never worked right (even after they replaced the module). You push the steering wheel volume control & it instead changes the AV input or some other function. Even b/f the transmission went out I had problems with it. It was slow to shift to a higher gear, had hard time catching the gear & forget about trying to get on any freeway to accelerate. The list goes on. I've had to fight the dealership on recurring issues, tried a new dealership & finally gave up on the new one when they told me since my car was out of warranty (yeah, by 6 months), that I would be footing the bill entirely on my own dime. I understand that the 2008 was the 1st year this car came out, but just really surprised at all the major flaws with the drive system & the like. I wanted to love the car, but for the amount of times and the types of issues I've had for a car I've babied, it just is a total fail. As far as the 5 yr/100k warranty goes, I really am upset that at 45K miles I'm being penalized for their failures & have to chip in on any repair work of this nature. GM needs to do the right thing & cover any transmission failures & these other items which plenty of people are having.
#188 of 193 Re: Bad Transmission at 45K, Power steer pump at 27K, faulty electronics, etc [gingrich]
Aug 23, 2013 (7:08 pm)
I am very sorry that you have experienced transmission issues and understand how time consuming it is visiting multiple dealerships. I would very much like the opportunity to look further into this and see what other options are available for you. Can you please send me your name, VIN, contact information and dealership so that I can do more research on this situation for you? I look forward to hearing back from you, and apologize for the inconvenience this has been.
GM Customer Care
#189 of 193 Re: Bad Transmission at 45K, Power steer pump at 27K, faulty electronics, etc [gmcustsvc]
Sep 23, 2013 (9:02 am)
Amber, How do I reach you? I have "new problems," though most are ones I've already experience yet the dealer is just passing the buck down the road.
So, I just got my car back 3 weeks ago after having it in the shop for 2 weeks due to the above stated transmission issue. I now have a major oil leak in the front of the engine, which wasn't there before I took it in for the transmission issue. The steering wheel is also cocked 15-20 degrees sideways (which it wasn't before) & I also have electric warning lights going off. I took it to the dealership & they say, "well... sorry, that isn't in the same area as the transmission work that we just did, so we aren't taking responsibility. But... since you are such a loyal customer, we can do the repair work for a heavy discount. That means you only have to pay $200 for a deductible"(in their best voice saying (but I'm saving you so much you should love me). Me: "wait a minute, I just had the car in there not 3 weeks ago, it wasn't leaking oil before, the steering wheel was straight before I had it into the shop, and now it magically is & you're telling me its not something you messed with?" dealer: yes, that's correct, but it does appear you had work done on that part of your engine 2 years ago, but that was a different dealer, so maybe you should take it to them." How pathetic is this for an answer from a dealer? I am so disappointed in my vehicle (been to the shop at least 15+ times) with only 45k miles & whats even more frustrating is the way the dealers look at me with Dollar signs in their eyes. Customer Service should be a staple of these dealerships & yet its the thing they just fail at miserably. My favorite thing is when they hand the keys back & say... "now, you might get a survey in a week or 2 asking you how the experience was here. Please keep in mind when you fill this out, its the only way I personally get rated and it affects me, not the dealer, so I would sure ask you take care of me and give me all positive ratings." What a joke. How am I supposed to give you positive ratings when every time I take the car in, the problems don't get fixed and instead of you working to save me money, you're looking to make money?
#190 of 193 Re: Bad Transmission at 45K, Power steer pump at 27K, faulty electronics, etc [gingrich]
Sep 23, 2013 (11:52 am)
I just got into the office and believe I've received your email. Please look to hear a response from me shortly.
GM Customer Care
#191 of 193 Buick Enclave - Transmission Issue - Wave plate??
Oct 12, 2013 (6:41 am)
2008 Buick Enclave - 71K miles
I too can relate to the Enclave owners with transmission issues. Monday the transmission seemed to be slipping, skipping then jerking into gear. I (a woman) brought it to the dealer 2 days later, I explained the transmission didn't seem to be working right. After inspection they told me it was an engine plate cover leaking oil issue and the "transmission was operating as designed". This didn't seem right, so brought to our local mechanic and was told it was a transmission issue. My husband brought it back to the Buick dealer and after again inspecting it, they confirmed this is likely a wave plate issue, a known defective part with a TSB (technical service bulletin) by Buick. A significant cost to fix.
Yesterday (4 days since we first noticed the problem) the transmission completely stopped working and the car will no longer drive.
The kicker is that we bought this from a GM dealer as a certified pre-owned vehicle in 2011. The car took original ownership July 30 2008 and therefore is out of warranty by 2-1/2 months. But it's near 30K miles under the warranty.
We've kept up with all work, most of which has been done through an authorized Buick dealer.
We feel this should be fully covered by GM. Before jumping to conclusions and posting our negative experience with GM, I wanted to give them the chance to handle the situation properly. Who do I contact for help with this?
#193 of 193 Buick Enclave Oil Leak Problem
Dec 02, 2013 (7:32 pm)
We bought a new 2013 Buick Enclave this year. September we had the oil changed for the first time. After a couple of weeks I noticed fresh oil on the driveway. I brought it back to the dealer who did the oil change and was told 'the oil filter wasn't properly seated' and a quick adjustment and all is suppose to be ok. After all the problems we had with our 2008 Enclave wondering if this is another problem like the power steering and transmission problems of the 2008. Anyone else have these problems?