Last post on Dec 02, 2013 at 7:32 PM
You are in the Buick Enclave
What is this discussion about?
Buick Enclave, Auto Repair, SUV
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
Jul 06, 2013 (9:37 pm)
I have a 2008 Buick Enclave with 80,000 miles and 3 months past my extended warranty that I purchased as a certified pre-owned vehicle from a GM Dealership 2 years ago.
I just got on the highway earlier today and lost power. I pulled to the side of the highway and shut it off. I restarted it and waited for about a minute. I re-started it and and thought it was a fluke because when I put it in drive it moved normally. To my chagrin as I pulled back on to the highway as I accelerated it hit about 30 mph and did the same thing, so I dropped it in neutral and coasted to the only spot I could get to which was a dangerous part of the highway since I couldn't get back across the 4 lanes to a safer spot. I thought for sure that I was going to get slammed in the rear end. I hit my hazards and shut the engine off and restarted it following the same process to get to a safer area. I was about a mile from a Buick dealership so I repeated the process staying on the side of the highway.
When I arrived at the dealership I called OnStar and they gave me the codes that had been thrown - P0842, P0700, and P0777. After researching Enclave and Acadia forums I have a bad feeling that it may be a wave-plate failure that seems to be quite common in the Acadia and Enclaves of similar years. Since it was a holiday weekend I have to wait until Monday to get the diagnosis.
I am really frustrated that my warranty just expired by the date, with the mileage just turning over 80,000 miles. Should I have any expectations of help from the dealership or GM on this, or am I flying solo on the repairs if it actually is the transmission? What is the best way to approach them? I am pretty worried since we barely have it in the budget to pay the monthly, much less a 3k to 4k repair.
Any ideas or advice is appreciated.
#171 of 193 Possibble Assistance
Jul 07, 2013 (10:32 am)
I'm sorry that you are experiencing this issue with your vehicle. However, I'm glad that you're okay after an experience like that. If you would send me, your full name, address, phone, VIN and the name of the dealership you are working with to socialmediagm.com (attn: Marlea) I‘ll do my best to look into your concern and find you a satisfactory resolution.
GM Customer Service
#172 of 193 Re: Possibble Assistance [gmcustsvc]
Jul 10, 2013 (7:57 pm)
I can relate to the previous Enclave owner. Last Saturday my Enclave gave me the first signs of transmission trouble. I was driving two friends through a National Park when suddenly no gear. It was like I had slipped the car into nuetral only there was the buzzing sound when I tried to accelerate. After the car cooled off I was able to drive it up on a tiltied flat bed of a wreaker. The car original purchase date was 8-01-07 It has 81,377 miles on it. And the warranty says, "5 years or 100,000 miles, whatever comes first." It will move when the transmission is cool. The Mechanic is going to remove the pan and check the transmission filter tomorrow. If GM does not give some slack (the maintenance records are good) then I'm looking at a good chunk of change 3-5K. Such a shame for such a pampered and well kept vehicle. Can I get any help GM?
#173 of 193 Re: Possibble Assistance [bill43054]
Jul 11, 2013 (12:57 pm)
I'm sorry to hear that you're needing to have your transmission repaired. I cannot make any guarantees, but if you send me your full name, VIN, address, contact information, and dealership I can look into what options we have available to you for this repair. Please send this information to socialmediagm.com [Attn: Amber].
GM Customer Care
#174 of 193 Re: Possibble Assistance [gmcustsvc]
Jul 16, 2013 (6:17 am)
Bad news... It was a wave plate failure and the residual damage was pretty extensive. The total was going to run a minimum of $4,100.00.
The good news... GM stepped up and covered 60%. It left me with $1,640.00 to cover.
Overall I am pleased with how the entire issue (my dealer and GM), even though I am concerned that with an issue that seems to be prevalent among this and the Acadia 2008 model year (wave plate issue) that GM did not issue a recall or notice to the owners.
#175 of 193 Re: Possibble Assistance [abraz0715]
Jul 16, 2013 (3:30 pm)
I am happy to hear that your issue was resolved. Please do not hesitate to contact us in the future.
GM Customer Care
#176 of 193 2011 Buick Enclave CX Air Conditioner Problem
Jul 17, 2013 (11:48 am)
I'm wondering if I am the only one who is having this problem. My air conditioner in the Buick Enclave stopped working about a month ago. I took it back to the dealer, who told me the problem was a leaky a/c line from the condenser to the compressor. As of today, over 3 weeks later, the part is still on back order. First, I'm shocked that an air conditioner on a 2 year old vehicle would fail after only two summers and second, I'm shocked that a hose could be on back order for over three weeks. At first, I was told the incredulous story that the hose was coming from overseas and that is what is taking so long. Why would I have to wait for a part to come from overseas for an American-made vehicle? I cannot wait to return this headache and go back to a foreign car.
#177 of 193 Re: 2011 Buick Enclave CX Air Conditioner Problem [debra21]
Jul 17, 2013 (3:26 pm)
I understand your frustration and am sorry that your repair has been delayed. If there is anything we can do to assist through this time, please let us know.
GM Customer Care
#178 of 193 2008 Enclave Transmission issue
Jul 18, 2013 (7:03 pm)
We have a 2008 Buick Enclave (AWD) with 55,000 miles on it - and we too are having issues with our transmission. My wife was pulling into the driveway last Wednesday when the acceleration just gave out in the middle of the driveway. When we let it cool down, it drove ok, but on the way to the service station it totally gave out again in the middle of the highway.
The mechanic is telling me that there are huge metal filings in the pan under the transmission. Diagnosis: new transmission. My wife absolutely loves this car, but ouch - not sure what we're going to do. Has GM been doing anything about these transmission issues?
#179 of 193 Re: 2008 Enclave Transmission issue [sorensok]
Jul 19, 2013 (1:57 pm)
Sorry to hear about your current transmission problems. Is your mechanic at a certified GM dealership? If you send us your full name, VIN, contact information, and dealership we can look further into this for you to see if we can provide any assistance for this matter. Feel free to email us at socialmediagm.com [Attn Amber] or contact GM Customer Service by phone at 800-521-7300.
GM Customer Care