Last post on Dec 02, 2013 at 7:32 PM
You are in the Buick Enclave
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Buick Enclave, Auto Repair, SUV
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#165 of 193 Re: Not again.. Buick Enclave 2008 Transmission failure [derek30]
May 25, 2013 (7:33 am)
I have had both problems. The water problem was a known problem to GM and maintenance reports issued to all dealerships. My car just stopped on a 4 lane business road - needless to say the horns were blowing loudly as I sat dead in the lane. Pushed On-Star and they were able to call towing - but more importantly they also were reading diagnostic codes. Had the car taken to the dealership and after 2 days they said - "NO PROBLEM". I said that they should check the codes as On-Star had seen them, but the dealer suggested that On-Star must have erased them by re-setting the computer. Well I did the only thing I could think of as the dealer had no clue as to the next step -- I called On-Star and the were able to read the report of the incident and gave me the codes. So I gave them to the dealer and low and behold they found the problem. And it was not as your dealer is suggesting. Mine was under Warranty and I am sorry I do not remember the codes. I have not had a problem since.
#166 of 193 Black smoke on start up
May 25, 2013 (6:23 pm)
From day one my 2012 Enclave emits black smoke with a strong gas smell on start up. after numerous trips to the dealer and a meeting with the Buick Rep, (4 months) they come up with a service bulletin exclaiming the Enclave, LaCrosse, Cadillac SRX & STS, Camaro, Equinox, Malibu, Traverse, Acadia, Terrain, Outlook, Vue equipped with 3.0 LF1, and 3.6 LLT and LFX engines will emit black smoke or soot during cold start ups and this should be considered normal. They say with the introduction of direct fuel injection systems, GM revised the cold start control system to reduce cold start emissions. Quicker catalytic converter heating helps meet the ever changing emission requirements and improve fuel economy. How did these engines pass EPA standards. I can't find a mechanic with thinks black smoke is normal except the ones at my dealership. Does anyone have any insight on this. I think GM has a bad design and they are skirting the issue with a no sense service bulletin. Now that summer is sort of here, I still see good black smoke backing up my driveway every morning. My service manger says "normal, normal ". I cannot agree...
#167 of 193 Re: Black smoke on start up [pabern]
May 26, 2013 (3:38 am)
I can't see how black smoke and a strong gas smell will improve fuel economy. That is usually a sign that an engine is running too rich. If GM considers this normal they better replace their engineering department.
#168 of 193 Re: Not again.. Buick Enclave 2008 Transmission failure [derek30]
May 28, 2013 (6:58 am)
Thanks for your feedback. I'm still wondering how to submitt my case to GM about being under the 100k warranty. I hope they will stand behind their vehicle and help with this.
#169 of 193 Re: Engine/Transmission problems accelerating [hagerrc]
May 31, 2013 (8:18 am)
We just had the same problem with the lack of acceleration for the first time this week, also while changing lanes in front of moving traffic. Hit the accelerator and nothing happened. It did it a couple more times in the next minute and then it worked properly again. We had been sitting in stop and go traffic on a fairly hot day at the time it happened - don't know if this contributed or not. It is in the shop now. Have you had a resolution to your problem?
Jul 06, 2013 (9:37 pm)
I have a 2008 Buick Enclave with 80,000 miles and 3 months past my extended warranty that I purchased as a certified pre-owned vehicle from a GM Dealership 2 years ago.
I just got on the highway earlier today and lost power. I pulled to the side of the highway and shut it off. I restarted it and waited for about a minute. I re-started it and and thought it was a fluke because when I put it in drive it moved normally. To my chagrin as I pulled back on to the highway as I accelerated it hit about 30 mph and did the same thing, so I dropped it in neutral and coasted to the only spot I could get to which was a dangerous part of the highway since I couldn't get back across the 4 lanes to a safer spot. I thought for sure that I was going to get slammed in the rear end. I hit my hazards and shut the engine off and restarted it following the same process to get to a safer area. I was about a mile from a Buick dealership so I repeated the process staying on the side of the highway.
When I arrived at the dealership I called OnStar and they gave me the codes that had been thrown - P0842, P0700, and P0777. After researching Enclave and Acadia forums I have a bad feeling that it may be a wave-plate failure that seems to be quite common in the Acadia and Enclaves of similar years. Since it was a holiday weekend I have to wait until Monday to get the diagnosis.
I am really frustrated that my warranty just expired by the date, with the mileage just turning over 80,000 miles. Should I have any expectations of help from the dealership or GM on this, or am I flying solo on the repairs if it actually is the transmission? What is the best way to approach them? I am pretty worried since we barely have it in the budget to pay the monthly, much less a 3k to 4k repair.
Any ideas or advice is appreciated.
#171 of 193 Possibble Assistance
Jul 07, 2013 (10:32 am)
I'm sorry that you are experiencing this issue with your vehicle. However, I'm glad that you're okay after an experience like that. If you would send me, your full name, address, phone, VIN and the name of the dealership you are working with to socialmediagm.com (attn: Marlea) I‘ll do my best to look into your concern and find you a satisfactory resolution.
GM Customer Service
#172 of 193 Re: Possibble Assistance [gmcustsvc]
Jul 10, 2013 (7:57 pm)
I can relate to the previous Enclave owner. Last Saturday my Enclave gave me the first signs of transmission trouble. I was driving two friends through a National Park when suddenly no gear. It was like I had slipped the car into nuetral only there was the buzzing sound when I tried to accelerate. After the car cooled off I was able to drive it up on a tiltied flat bed of a wreaker. The car original purchase date was 8-01-07 It has 81,377 miles on it. And the warranty says, "5 years or 100,000 miles, whatever comes first." It will move when the transmission is cool. The Mechanic is going to remove the pan and check the transmission filter tomorrow. If GM does not give some slack (the maintenance records are good) then I'm looking at a good chunk of change 3-5K. Such a shame for such a pampered and well kept vehicle. Can I get any help GM?
#173 of 193 Re: Possibble Assistance [bill43054]
Jul 11, 2013 (12:57 pm)
I'm sorry to hear that you're needing to have your transmission repaired. I cannot make any guarantees, but if you send me your full name, VIN, address, contact information, and dealership I can look into what options we have available to you for this repair. Please send this information to socialmediagm.com [Attn: Amber].
GM Customer Care
#174 of 193 Re: Possibble Assistance [gmcustsvc]
Jul 16, 2013 (6:17 am)
Bad news... It was a wave plate failure and the residual damage was pretty extensive. The total was going to run a minimum of $4,100.00.
The good news... GM stepped up and covered 60%. It left me with $1,640.00 to cover.
Overall I am pleased with how the entire issue (my dealer and GM), even though I am concerned that with an issue that seems to be prevalent among this and the Acadia 2008 model year (wave plate issue) that GM did not issue a recall or notice to the owners.