- #162 of 268
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Finally got mine
by hondaford
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Nov 24, 2007 (2:33 pm)
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Ordered mine on 20 August. Delivered on 21 November. Ken Fowler Buick in Ukiah CA was good. Good price, helpful salesman, careful delivery, explaining and answering questions, and insuring that all systems were go. Salesman found a problem that was fixed while we were doing our paper work.
I will have to change my name from Honda Ford to Buick Ford 
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- #163 of 268
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Re: Finally got mine [hondaford]
by nunzi
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Nov 24, 2007 (4:36 pm)
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Replying to: hondaford (Nov 24, 2007 2:33 pm)
Good for you but 3mths??? Now I am nervous because I ordered mine Nov 2 and I figure that since it is the holiday season I should see it around January... but now I think it will be longer... Yikes... Congrats to you... Mille
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- #164 of 268
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Re: Finally got mine [nunzi]
by hondaford
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Nov 24, 2007 (10:27 pm)
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Replying to: nunzi (Nov 24, 2007 4:36 pm)
From what I have read on the other forums, it makes a great deal of difference what part of the country you are in as to delivery times. I am in rural north CA and we seem to be the slowest part of the country. Regardless, it will be worh it all ---
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- #165 of 268
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Re: Delivery on Enclave [phoebe2525]
by kcorey
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Nov 25, 2007 (8:37 am)
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Replying to: phoebe2525 (Nov 24, 2007 10:27 am)
Congratulations and best of luck with your new "baby". I too went on line and built my own. Then I went to about 10 area dealers. Like all stores, some were more helpful and friendlier than others. Like you, I didn't want, or need, all the bells and whistles. I ordered (on June 18th) a red CXL with basic radio, Driver Convenience and Luxury Packages, and Cargo cover & Net (I wouldn't order these again, not for $90...I'd buy aftermarket for a lot less). We took delivery September 18th (about 13 weeks) and the dealer, Cunningham Motors in Queens, NY, couldn't have been better. I got the Conquest Rebate (my youngest son has a Mercury), and they gave me an additional $500 off. I'm happy.
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- #166 of 268
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Enclave Runaround
by first300m
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Nov 25, 2007 (6:03 pm)
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Ordered mine July 18. The salesman's latest story is that I have a "build date" of DECEMBER 17!  I hope Buick isn't treating others so poorly!
When I ordered it, the salesman said I should be able to get it sooner by ordering through them, because they're one of the largest dealers... Now he says the reason others got their earlier is that they are a lot smaller and they ordered fewer Enclaves.  His dealership promotes itself as a premium service dealership. Yet he won't tell me anything other than the supposed "build date" and the "fact" that there is no vin number until it's built.
We'd planned to take our new Enclave on a driving vacation for Thanksgiving. We now hope to do so for Christmas... though the chances seem slim and my salesman is being cagier every time I talk with him. He seems annoyed that I would continue to ask for status.
I'd be ok with all this (not happy, but ok) if our salesman would at least be responsive. If only we could get a couple proactive reports that there is no news... even that would help me comfort my impatient wife (it'll be her car). But he seems too busy to bother with customers like me who have placed orders.
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- #167 of 268
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Re: Enclave Runaround [first300m]
by kcorey
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Nov 25, 2007 (7:02 pm)
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Replying to: first300m (Nov 25, 2007 6:03 pm)
I'm really sorry to hear that you're having so much trouble with your order. No, I don't work for GM, or any dealer, or even the auto industry, but...after 40+ years in the retail market I'll give you the same advice I've always given: There's plenty of other "stores" to shop at. If you (or I) were getting lousy service (and that's what you're getting) from this dealership, hey, go somewhere else. I know this sounds sarcastic, but I really mean it. The salesperson and dealership are making a good buck on your sale, and they cannot keep the front door open if they don't provide service...with a capital "S". I'm sure that you have read some of the messages here and on other sites. It's time to take the bull by the horns...tomorrow, go to the dealership and talk to the owner, or at the least, the General Manager. Demand to see the order and where you stand on the delivery date. This is not GM's fault...it's a lousy salesperson (and all industries have lousy employees) who thinks he's Numero Uno! If you're not getting any kind of service now (except bad service), what will you do when, and if, you have a problem later? There's plenty of dealers and salespeople who will just about jump through hoops for you business. Don't let some wise guy try and boss you around. If you can't get an honest answer, call another dealer, find the car that you want, then tell him where he can park the car he hasn't delivered to you. Good luck in your quest.
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- #168 of 268
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Re: Delivery on Enclave [kcorey]
by nunzi
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Nov 26, 2007 (11:55 am)
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Replying to: kcorey (Nov 25, 2007 8:37 am)
oh my GOD that is forever for me... Now I am nervous because I traveled all over Long Island where I am from (near the Hamptons) and I finally ordered it from a friend of mine in the Bronx because of all this nonsense ... 13wks is like forever... But from what I hear it is worth the wait right??? 
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- #169 of 268
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Re: My Enclave is built.... waiting on delivery! [nunzi]
by civileng68
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Nov 26, 2007 (1:46 pm)
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Replying to: nunzi (Nov 13, 2007 8:15 am)
Regarding the White Diamond Tricoat.........it is true that the production of this color is ending.
I called around and investigated and found out why. The second layer of the tricoat, contains what seems to be metallic. However, if it were metallic, they'd continue making it. They wanted a much more elegant reflectant than a standard metallic, so they found a harvesting fish in the Pacific ocean that they use the scales from. I know this sounds crazy but it's true. They take the scales, dry them out and pulverize them and put them into the paint as the reflectant.
Supposedly the availability of this fish is very limited and GM has already gone through it's allotment of the fish (and scales) so the production of this paint is no longer continued.
By the way, regarding purchasing this car. I looked everywhere with no luck.
however, I found one a dealership in a really rural area who could get my exact preferance shipped in, and they did. I asked for it Friday and it should be in THIS FRIDAY!
My suggestion? Call everyone! DEFINATELY WORK WITH SMALLER, RURAL DEALERS!!!!!
I got a fully loaded CXL FWD, White Diamond Tricoat, simply by calling a rural dealer, putting $1,000 down and will have it Friday.
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- #170 of 268
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Re: Enclave Runaround [first300m]
by ekuanimal
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Nov 26, 2007 (4:42 pm)
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Replying to: first300m (Nov 25, 2007 6:03 pm)
And we thought it was just us! We ordered ours on Sept 12th and found our "build" date is to be between Dec 12th - 17th. Buick/GM have been 100% deplorable to work with on this, refusing to assist or provide any information to us or our salesman. I generally vote with my feet but since this is going to be my wife's car I left that decision to her. I loose my company car on Nov 30th (just got the call today) so we have few weeks of being a single car family or just rent a car for a week or so until I take vacation the last of Dec. From what I have read on the internet, nothing from GM, vehicle build dates are determined by the type of vehicle you ordered and the priority of the dealership/city/state. We ordered a CXL/driver confidence package/DVD enter(#2 package)/sunroof/19" tires/towing/platnium metalic. I think the sunroof might have caused a delay. oh well, I am very sorry to hear of your Run-around. The only other difference is that our sales guy is pretty good about it; he isn't happy either since he isn't selling cars thus not getting his commission... 
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- #171 of 268
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Re: Enclave Runaround [ekuanimal]
by first300m
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Nov 26, 2007 (5:26 pm)
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Replying to: ekuanimal (Nov 26, 2007 4:42 pm)
I'm feeling pretty much trapped. We put $500 down on the Enclave when we ordered it, and I'd let that go in a millisecond if I could get another one from someone else. But the option combination we want (everything except the sunroof) are unusual. And my wife only likes it in Platinum. Though very frustrated with the delay, we're concerned that if we order an Enclave fresh from someone else, the delay will be even longer.
We're so upset that we're looking at the Mercedes GL. Don't like the looks of the Outlook or Acadia... And we want a legitimate 7-passenger car, so the MDX and others are out of the question. The Audi Q-7 won't work because the rear seats have no headroom or legroom (we're a tall family). Argh.
Anyone out there have suggestions?
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