Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Bugatti, Transmission, SUV
#445 of 709 Re: Transfer case shot in 2004 Murano; faulty transmission? [chillincapecod [jacobshafer]
Mar 31, 2010 (5:27 am)
I haven't had the transfer case problems, but I have had a myriad of CVT issues along with many other electro-mechanical problems.
Please keep us posted. I have added a new discussion about Nissan's customer service and satisfaction. Please post your developments there also. Some of us may want to join in your legal action.
Also, these CVT problems are happening on the Rogue and other Nissan models.
You have our support. I listed the Nissan VP's email for customer service in an earlier post. Search by my name if you need it.
BTW, what is the dealer quoting you to replace the case? This information is helpful.
#446 of 709 Re: Transfer case! [igm]
Mar 31, 2010 (5:36 am)
I had the same experience with Nissan's 1-800 customer "NO" service!
#447 of 709 Re: Transfer case! [mikesmurano]
Mar 31, 2010 (8:14 am)
After putting in a claim at corporate... this is where we stand. They are replacing the transmission & transfer case, but tell us that if they damage the catalytic converter brakets which they have to take off to get to the repairs, they will make us pay the $2000 for to replace the converter! Is that insane??? I think they just keep shifting the $2000 around to other items to cover costs. The car has been there 5 days....We had to tell them to go ahead with the work even though they will be charging us. I am still going to fight it because it is just crazy! I used the JD Power Service Index Ranking which is shameful and the automotive news article of March 1, 2010 that talks about coroporate offering $$ to dealers to boost repeat business and please the customer at all costs....guess they were absent that day because no one cares!!!!! They are actually RUDE!
#448 of 709 Transfer Case Costly Repair
Mar 31, 2010 (10:08 am)
Today I got a phone call from nissan's consumer affairs that they have conveniently rejected my written request to offer assistance in overcoming the high cost of the transfer case replacement. My transfer case went down in middle of Feb. having had just 200 miles over the 60K miles warranty coverage. Ouch, it cost me 3K to get it replaced by the dealership.
Needless to say, I would be very much interested to join a class action or any type of legal action if you need support. I am thinking of even sending a letter to consumer affairs department or any other watch dog authority hoping to support in resonating our complaints about this particular component and the frequency of its occurences. Nissan simply does not want to admit the faulty design and components and fears nothing by denying their customers. They feel invincible!!! Perhaps a collective suit will be an awakening that there should never be a unilateral attitude!!
Please stay in touch.
#449 of 709 Re: Transfer case! [chillincapecod] & Catalytic Converters
Apr 01, 2010 (5:11 am)
Please find attached, although maybe too late.
The CAT between the firewall and the engine is the expensive one. However, when mine went out, I went hunting for an alternative because the dealer was giving me a pile about how hard it is to replace, etc.
They really screw you when they have you over a barrel.
I bought an Eastern CAT for my 2003 Murano for $275. I also had to buy a manifold for $200 from the dealer. I took the parts to a Midas shop. They installed them for about $250 labor. The dealer quoted me $1500; I paid ~$725 (half of dealer quote).
I think the dealer is smoking you. A good mechanic can get this work done with out breaking parts. The chances of breaking the brackets on the CAT sounds bogus. He might be eluding to stripping threads or breaking bolts. In that case, a good mechanic can fix those issues easliy. They have the tools to remove broken bolts or install new thread inserts, etc. I know because I am a mech. engineer.
If the dealer screws up the CAT make sure you tell him you want to see the physical parts before authorizing any work.
Reply if you need help. The Nissan dealers in the NE Atlanta area start sweating when I show up. I will beat "$&*" down!
#450 of 709 Re: Transfer Case Costly Repair [massoud]
Apr 01, 2010 (5:25 am)
Nissan is missing the big picture here. We are all unhappy owners of defective Muranos or we wouldn't be here. Just this week I had two or three people ask about my Murano and you know what I told them. I am sure that you all do the same. It's time for me to get rid of it. It is just a money pit and source of frustration. I will never buy another Nissan because of the quality of the product and poorly trained Nissan mechanic's. It all starts at the top and it's "the Nissan way".
#451 of 709 Re: Transfer Case Costly Repair [unhappy34]
Apr 01, 2010 (6:45 am)
I hear you guys. We all will have to let go of our muranos sooner or later - the sooner the less costlier! But we should let nissan north america know how we feel. Here's a suggestion: After I received the rejection letter from their constomer service, it made me so upset because of their lack of professionalism and absence of any cosideration to our request, that I went on line and submitted my complaints to a few consumer protection offices just to have their organization on public record.
You can find your state's consumer affair (I did mine in NJ), but I suggest this site national site for a better chancce to have all complains in one place collectively. It is: consumeraffairs.com
When filing your complaints, try to include all details and the relationship the trasnfer case has with the CVT and therefore should have been convered under extended warranty recently offered by nissan.
If you all agree with this, please spread the word around on as many discussion boards as possible. This needs to get good attention and be stopped!!
Best of luck.
#452 of 709 Re: Transfer Case Costly Repair [unhappy34]
Apr 01, 2010 (9:44 am)
Believe me I share your pain. I have already sold my Murano and replaced it with an Acura TL & I also bought a Toyota 4Runner to boot.
I love the TL and this is my second 4Runner. My wife & I have never had problems with any of our American, Honda or Toyota products. We have returned to familiar territory.
No more Nissan's for me either. They have earned from me eternal criticism and disdain. I am with Massoud; I am complaining onward until I get someone to listen.
I spent $25K for the car and another $11K in repairs. I take meticulous care of my cars. I hung on for 5+ years thinking that I had all of the bugs repaired out.
Wrong! When you can...Sell! Sell! Sell!
#453 of 709 Re: Transfer case shot in 2004 Murano; faulty transmission? [chillincapecod [jacobshafer]
Apr 02, 2010 (8:42 am)
I'm in the same boat you are in but with a 2003 Nissan Murano the first of its kind. At first I taught it was just me, but it looks like is not. My transmissions gave up after my warranty and I had to pay out of pocket, almost $5,000. Now Nissan has a reimbursement plan for those who don't know about it ,let me know I'll port the info., however they are not calling it a recall. Needless to say that the transfer case also gave up in the middle of the road shortly after (a few miles later) that I had to tow my car to the nearest gas station, and I had to pay again another $3,000. I'm talking to Nissan now, but they told me that the transfer case is not part of the transmission. But I've been told that it is. And thats how I found your blog. I'm waiting for another call from them this Monday April 05, 2010. But I definitely want them to acknowledge that my entire family's life has been in danger because of this faulty parts. If you need my testimonies I'll be glad to help you, and I have all the documents to prove it.