Last post on May 17, 2013 at 3:58 PM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Bugatti, Transmission, SUV
#435 of 693 Re: Transfer case! [chillincapecod]
Mar 27, 2010 (6:56 pm)
Just to help you out further man and this is for any other Murano owner going through hell with Nissan right now, print out this link below and take it with you to the dealer and if sending any material to Nissan by mail, make sure you send this along with it and make sure they know that they need to severely improve their customer service because not only are they below the industry avg, they are near the bottom of the industry for customer service and satisfaction.
All the best to You and Hopefully Nissan Will Take Responsibility as They Should!!
#436 of 693 Re: Transfer case! [smarty666]
Mar 28, 2010 (7:30 am)
Printed out and have it in our "arsenal"...I have already decided that I am not paying for this repair so I am in this for the long haul!
Thanks for your help!
#437 of 693 Re: Transfer case! [chillincapecod]
Mar 29, 2010 (9:46 am)
I had exhaust problems also. Mine was caused by an oil leak that contaminated the CAT converter. The converter failed; fouled the O2 sensors; the ceramics in the CAT crumbled plugging the exhaust pipe; this led to the exhaust manifold cracking because of excess back pressure.
Priceless? No $1500 and not covered by any warranty of course. The dealer told me the same thing.
Anyone buying a Nissan product at this point is a "FOOL"!
My opinion only.
#438 of 693 Re: Transfer case! [mikesmurano]
Mar 29, 2010 (1:31 pm)
Now they say that they will honor the extended warranty, but if they go thru the converter which they need to to get to the transfer case & transmission and it is cracked...we will need to pay $1900 for THAT. I have gotten in touch with corporate and put in a claim that I expect it all to be fixed because it is all interconnected...We had to put in an entire exhaust system one year ago for $2000 but they said it didn't include the catalytic converter brackets which are broken. I also used the JD Power 2010 survey showing that they are at the bottom of the pack and that I understand why. I'm still fighting...
There is a form I copied off the Nissan website for Nissan CVT Customer Satisfaction Reimbursement Request....maybe if you make a huge stink and talk about how they are all interconnected you could get that money back?? Worth a try! I'm going to try for the exhaust system on a 5 year old car when this is settled!
Last Nissan for us! Good luck!
#439 of 693 Re: Transfer case! [smarty666]
Mar 30, 2010 (5:41 am)
Nissan Corporate Customer Service has to be the worse I have encountered thus far in my past 20yrs. of new car ownership. Extremely disappointing.
Phone staff members & managers were not technically knowledgeable & relied on information passed on by the dealerships (whom I disagreed with & thus initiated my call to Corporate).
Yes - Nissan Dealership & Coprorate Customer Service seemed very quick to blame the Customer (even AFTER I had just corrected them on items from my 05-Maintenance Manual that they misstated during our conversation).
#440 of 693 Re: Transfer case! [igm]
Mar 30, 2010 (6:10 am)
Automotive News had an article in it recently regarding Nissan's efforts to maintain it's customer basis and "do what it takes to satisfy" their customers. I guess someone forgot to tell their customer service representative.
#441 of 693 Re: Transfer case! [chillincapecod]
Mar 30, 2010 (7:02 am)
Don't wait too long on the exhaust issue. There is a Federal law that warrants the life of a catalytic converter (~96K miles I think). If you have a cat that is problematic like the one I had Nissan should replace the rest of the system.
#442 of 693 Re: Transfer case! [robmartins]
Mar 30, 2010 (8:56 pm)
I am now looking at my THIRD transfer case. Can you provide me with the source of the information you have about the transfer case being underdesigned for the transmission? Please respond to me at work. My work email is ashafersksp.com. thanks for your help! Good luck.
#444 of 693 Re: Transfer case shot in 2004 Murano; faulty transmission? [chillincapecod
Mar 30, 2010 (9:05 pm)
I have just learned that my 2004 needs its THIRD new transfer case. The first two were replaced under warranty, 40,000 miles ago. No more warranty so Nissan says tough luck. I am considering hiring class action counsel to file a lawsuit in federal court in Washington State. If we do it, we will seek national class action status to bring Nissan to its knees.
Stay tuned to this site for developments