Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
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Nissan Murano, Bugatti, Transmission, SUV
#431 of 709 Transfer case shot in 2004 Murano; faulty transmission?
Mar 27, 2010 (11:50 am)
Does any one know if the problems with the transmission reported in the 2004 Murano would cause the transfer case to need to be replaced. Our Murano died on the highway today after a high whining and clunking noise like something was being run over. The dealer is saying that they need to call corporate to see if the transfer case is covered under the new extended transmission warranty. Are the two connected and wouldn't they be directly affected by the other one? They said that there was no fluid in the transfer case (the car is religiously serviced every 3000 miles and was serviced one week ago)...we have no fluids in the driveway, no burning, no warning lights. As an aside, 3 months ago we needed to have new wheel barring put in and the entire exhaust system rotted out and needed a $2000 repair. Started out loving this car (this is our 6th and last Nissan!) and now am furious with continued problems and how NISSAN seems to blame the owner, the salt air, or any other excuse it can come up with!! Any help with how the transfer CASE and TRANSMISSION affect each other would help!
#432 of 709 Re: All the fuss with Toyota . . . [ihatenissan]
Mar 27, 2010 (12:10 pm)
I hope that is not the answer we get.....our car died today and they are saying it's the transfer case and they have to call corporate Monday to see if they will cover it. There is no way we are paying $4500 to replace it.....that is insane since it appears this is a common problem and one NISSAN should take care of! My 6th and LAST NISSAN! Their customer service is the worst!!! Blame everyone & everything but themselves!!!
Mar 27, 2010 (4:25 pm)
Well, what I have to tell you guys is that the transfer case is not originally covered in this extension, which is BS. it IS PART of the transmission and should be covered as well. I've read elsewhere that among other things the transfer case is too small for the size and weight of the Murano and that's why it breaks just like that.
In my case and others I've read about, Nissan has "courteously" extended the coverage to the transfer case, what is politely saying that it should have been covered but since it doesnt fail all the time, they will do it only if you complain.
So go ahead and complain, you might get it refunded...
#434 of 709 Re: Transfer case! [robmartins]
Mar 27, 2010 (4:49 pm)
Thanks for that information! We will be fighting this big time! When our exhaust failed and we needed a full new system, they blamed that on the salt air of Cape Cod. Guess all beach and snow communities should not buy a Nissan! That was over $2000 and the manager said to take it up with corporate...thanks for nothing!
Anxiously waiting to hear from them on Monday....
Will post how this ends! Thanks again!
#435 of 709 Re: Transfer case! [chillincapecod]
Mar 27, 2010 (5:56 pm)
Just to help you out further man and this is for any other Murano owner going through hell with Nissan right now, print out this link below and take it with you to the dealer and if sending any material to Nissan by mail, make sure you send this along with it and make sure they know that they need to severely improve their customer service because not only are they below the industry avg, they are near the bottom of the industry for customer service and satisfaction.
All the best to You and Hopefully Nissan Will Take Responsibility as They Should!!
#436 of 709 Re: Transfer case! [smarty666]
Mar 28, 2010 (6:30 am)
Printed out and have it in our "arsenal"...I have already decided that I am not paying for this repair so I am in this for the long haul!
Thanks for your help!
#437 of 709 Re: Transfer case! [chillincapecod]
Mar 29, 2010 (8:46 am)
I had exhaust problems also. Mine was caused by an oil leak that contaminated the CAT converter. The converter failed; fouled the O2 sensors; the ceramics in the CAT crumbled plugging the exhaust pipe; this led to the exhaust manifold cracking because of excess back pressure.
Priceless? No $1500 and not covered by any warranty of course. The dealer told me the same thing.
Anyone buying a Nissan product at this point is a "FOOL"!
My opinion only.
#438 of 709 Re: Transfer case! [mikesmurano]
Mar 29, 2010 (12:31 pm)
Now they say that they will honor the extended warranty, but if they go thru the converter which they need to to get to the transfer case & transmission and it is cracked...we will need to pay $1900 for THAT. I have gotten in touch with corporate and put in a claim that I expect it all to be fixed because it is all interconnected...We had to put in an entire exhaust system one year ago for $2000 but they said it didn't include the catalytic converter brackets which are broken. I also used the JD Power 2010 survey showing that they are at the bottom of the pack and that I understand why. I'm still fighting...
There is a form I copied off the Nissan website for Nissan CVT Customer Satisfaction Reimbursement Request....maybe if you make a huge stink and talk about how they are all interconnected you could get that money back?? Worth a try! I'm going to try for the exhaust system on a 5 year old car when this is settled!
Last Nissan for us! Good luck!
#439 of 709 Re: Transfer case! [smarty666]
Mar 30, 2010 (4:41 am)
Nissan Corporate Customer Service has to be the worse I have encountered thus far in my past 20yrs. of new car ownership. Extremely disappointing.
Phone staff members & managers were not technically knowledgeable & relied on information passed on by the dealerships (whom I disagreed with & thus initiated my call to Corporate).
Yes - Nissan Dealership & Coprorate Customer Service seemed very quick to blame the Customer (even AFTER I had just corrected them on items from my 05-Maintenance Manual that they misstated during our conversation).
#440 of 709 Re: Transfer case! [igm]
Mar 30, 2010 (5:10 am)
Automotive News had an article in it recently regarding Nissan's efforts to maintain it's customer basis and "do what it takes to satisfy" their customers. I guess someone forgot to tell their customer service representative.