Last post on Oct 26, 2013 at 6:16 PM
You are in the Nissan Murano
What is this discussion about?
Nissan Murano, Bugatti, Transmission, SUV
Dec 03, 2009 (3:26 pm)
I'm coming to this late. The Nissan letter started me on a quest to discover why they would do such a thing. I actually had no idea CVTs were dying. In fact, I bought a 2009 Murano because we are quite satisfied with my wife's 2008 Altima. I also just purchased a new Rogue for my company.
All that said, my wife and I are low mileage people. When I got my Murano, I traded in a 5 year old CRV with 29k miles.
I know and understand what Nissan is doing now. But, I'm wondering..... since I also purchased an extended warranty on the Murano from Nissan when I closed the deal... wouldn't the (pro-rated) cost of transmission repair have been calculated into that price, and would it behoove me (and others) to pursue a partial refund?
#359 of 709 Re: Intermittent CVT problem covered?? [vanessaesq]
Dec 05, 2009 (10:28 am)
did you have to pay a diagnostics fee for nissan dealer to diagnostic it?
can their computer find the problem with CVT even when the check engine light is not on and no reproducible symptom?
Also, does anyone know what's the cost of repairing the TPS for an out of warranty murano?
#360 of 709 Re: Intermittent CVT problem covered?? [michaelscai]
Dec 05, 2009 (6:11 pm)
I paid the diagnostic fee but that was because I took it to the dealer to have the problem diagnosed before the warranty extension. I think it cost $125. I am sure that if you brought the car in now and it turned out to be the CVT and it was covered under the warranty, they would not charge you for that. As for whether their computer can find the problem even when the check engine light is on, my understanding is that the computer is able to detect the problem having occurred in the past (it throws a certain code when the problem occurs which gets recorded in your car's computer and gets read when they run the diagnostic). The problem I was having with my car only occurred when the car was in drive (not idling in park) and when I would get in slow speed stop and go traffic for a certain period of time. It was worse when the weather was hot. I don't think that they were able to reproduce that when I took the car in to Nissan, but they saw it when they did the computer diagnostic. I am not a mechanic, so I can't say so with 100% certainty, but this is what I think occurred.
#361 of 709 Re: Intermittent CVT problem covered?? [michaelscai]
Dec 05, 2009 (6:39 pm)
Sorry I don't know the cost. My TPS went at 30,000 miles so it was fully covered under warranty.
#362 of 709 Re: Intermittent CVT problem covered?? [kbianculli]
Dec 07, 2009 (6:59 am)
There's a new TSB out that any Nissan that has/had a CVT and had to have the transmission replaced/repaired can be reimbursed even if you don't own the vehicle anymore. My mom has an '09 Maxima and she got the letter in the mail, I have an '09 Murano and NO LETTER (ERRRR!!!) but I went to Nissan's website and found the info and printed it out for my records. I asked my dealer about it and why I didn't get the letter and they said "maybe not all models are included" WHAT?! They don't know? I'm SOOOOOO disappointed in my Nissan Dealer (and Nissan North America could care less! I complained four times now on their service & nothing! They even flat out lied to me (like I'm stupid!) about my back trunk release breaking).
#363 of 709 Re: Intermittent CVT problem covered?? [kellyd7]
Dec 10, 2009 (5:52 pm)
Well.....okay...I said I would comment if Nissan actually stepped up and reimbursed me because it's the right thing to do. Well they did, not only did they reimburse me for the new CVT I had to purchase but they also reimbursed me for all the associated "diagnostic fees". They did the right thing.
TO NISSAN CORP (we know you keep tabs on this blog since you posted the extended warranty here):
Nissan I congratulate you on doing this. All I ask is that perhaps you look into your customer service line and how they treat customers that call in with complaints and/or concerns. I was treated absolutely horribly, in a demeaning and condescending manner which is completely unacceptable. I will probably give Nissan a second chance....but guys...train those customer service reps to be respectful, please. Never should a representative of a company tell a customer that there is no one else you can talk to, that they are the final person and they won't give you to anyone else and that if you send in a letter they will make sure it gets rejected and goes no further. I am talking about the regional rep for the NH area...not cool. If someone ever working under me spoke to one of my customers like that they would be out the door immediately with the door hitting them in the ass.
But at the end of the day thank you for stepping up. My family will have a much better Christmas this year and we can continue to use our Nissan for family transportation.
#364 of 709 Transfer case was finally covered...
Dec 14, 2009 (1:18 pm)
I sent a message to Mr Martin at Nissan and two days later a woman called saying she was the representative for my area and that as a gesture of courtesy on their part, they would pay my costs with the complete gear train that was replaced when the transmission was rebuilt. For those of you who don't know, the gear train is the transfer case gears that sit next to the transmission itself and transfer movement to the rear wheels on the AWD Muranos.
I was more than happy. $900 will make me a less disturbed Nissan client and certainly improve my x-mas. I had already received a check for $2,266 for the CVT part of the work (they had deducted only the part that referred to the gear train).
My advice is to write them and complain. they might end up extending this "courtesy" to all owners, who knows???
#365 of 709 Re: Transfer case was finally covered... [robmartins]
Dec 14, 2009 (3:13 pm)
I'm glad to see Nissan Step up for you! I too was forwarded when I emailed Mr. Martin. However, the gentelman who called back did nothing for me. It sounds like Nissan covered some parts of the Transfer Case? If it's not to much trouble can you send me the parts that were covered? Also, you said the transmission was rebuilt? Did the transfer case get replaced at the same time?
I had the entire transfer case replaced but nothing with the transfer case. In my opinion the transfer case should fall under the umbralla of the transmission since the work with one another. My email is wjvanrossumyahoo.com. Thanks in advance.
#366 of 709 Re: Transfer case was finally covered... [wjvanrossum]
Dec 14, 2009 (4:14 pm)
My email is ...
Let's keep the discussion here so everyone will benefit.
SUVs and Smart Shopper
#367 of 709 Transfer case was finally covered...
Dec 14, 2009 (4:22 pm)
Well nothing much to add except that someone contacted me from Nissan and said they would pay. I think they are considering the transfer case problems on a case by case basis.